New owner but still same great service. Alterations still offered but on an appointment basis. This…read moreis a great little dry cleaner with some very friendly owners and staff. We've had several pieces altered from heavy winter coats to women's pants and dresses.

The best clothing cleaners and alterations service in Rogers. The nicest people and always doing…read moretheir best for you. Have been a customer here for many years, wouldn't think of going anywhere else.

I brought military uniforms to have new rank sewed on them. Many places snuggle with military…read moreuniforms but the put it on correctly with a neat finish. Luckily the rank insignia is the same size and form, just a different color making the swap a little easier. I would have awarded 4 stars but it wasn't clear when my items would be complete. I think they just got a new tailor in March 2018 and hadn't worked through timing, workload, and communication yet. Overall, I'm pleased and would go back again.

I have been here a couple times and have been satisfied each time. Pricing seemed reasonable and my…read moreclothes were cleaned and not damaged. Customer service was pretty good, nothing special. Turn around time for my clothes to be done was within a couple days. Overall, pleased!

Almost 3 years ago, I moved from Chicago to NWA and was on the hunt for a great dry cleaners. I…read morestruck gold stopping into Benchmark and will continue doing business with them because of their first-class customer service. This is a wonderful example -- This evening (Monday), I made it 5 minutes before the store closed. My fiancé needed 2 of his suits cleaned by tomorrow. Long and short, they had already picked up the garments for the day and it would be Wednesday before they'd be ready. However, Olivia went above and beyond and said she would personally drive them over to their plant and make sure the suits were cleaned and ready by tomorrow. Thank you Olivia for being a solution provider!! I can't express how appreciative I am for Kristi and her staff. Thank you ladies for all you do! Your hard work and amazing service doesn't go unnoticed!

I have used Long Branch Dry Cleaning for my personal items in the past without issue. However, my…read morerecent experience regarding a vintage leather fringe coat I intended to sell for my business was extremely disappointing. Given my experience over the past few years including significant delays in the return of my daughter's wedding dress after preservation, as well as the damage to this vintage coat I would advise others to use extreme caution when considering this company. When I brought in the coat, I clearly informed the attendant that it was vintage leather. I was confident in this, but the attendant argued that it was faux leather after briefly inspecting it. I explained that, given the age of the coat, I did not believe faux leather would have been used at that time. Despite this, she insisted it was not leather and assured me it could be processed through standard dry cleaning. Based on her confidence, I trusted her judgment, although I was asked to sign a waiver prior to service. A week later, I was contacted and informed that the coat had been damaged during the dry cleaning process. When I returned to discuss the situation, the attendant acknowledged that the coat was, in fact, leather and admitted that sending it to a leather specialist would have prevented the damage. Despite this, I was told they had attempted repairs through their seamstress and that I would be responsible for the cost. I requested to speak with the owner, Forrest Ward, and was told he would contact me. After waiting over a week and leaving follow-up messages, I did not receive a response. Instead, I was later contacted by a manager who informed me the coat could not be repaired. During that conversation, responsibility was shifted onto me, citing the condition of the coat rather than acknowledging the improper cleaning method. Overall, I found the handling of this situation to be unprofessional and lacking accountability. As a long-term customer, I expected better communication, ownership of the mistake, and a reasonable resolution. As of 03/07/26 I still have not had my coat returned to me. Based on this experience, I cannot recommend this dry cleaning company.

I found Y & Mai on accident, they're kind of tucked away from the main streets. But I'm very glad I…read morefound them. They altered my pants and patched my jacket with a barely visible repair. I'm sure they do much more, and I was very satisfied with the work and good pricing.

I debated on whether or not I wanted to review this business, but I decided that it was important…read moreto let others know my experience and perhaps use it as a decision-making tool when it comes to whether or not they want to patronize a business. The only reason I decided to give this business 3 stars is because the owner is very nice. Otherwise, I was unhappy with the results of my alterations. I had a bridesmaids dress that was about 2-3 sizes too small, and when I initially took in the dress to be altered, we agreed on taking one of the two inner liners out to widen the hip and to take the chiffon off the bottom of the dress to add panels to the sides. When I picked up the dress, I noticed that the panel was added to the back of the dress, and both liners were still intact and unaltered. While the dress does zip now, the seamstress altered the dress improperly and now there is a large wad of extra material near my lower back and the bust area is far too large. I took it to two more seamstresses since receiving it back from Y and Mai and both agreed that the alterations were botched. I understand that three weeks is a very short amount of time to alter a dress and I didn't expect the results to be perfect, but I at least expected accurate measurements and decent work. If one has a simple alteration (i.e., hem), I'm sure this tailor shop would be excellent. Prices are great and I'm sure they do great work. However, I'm just not sure if she was able to take on a project like my dress alterations and now I'm having to get it re-altered three days before the wedding.

They did a Great job altering a dress and hemming some pants. Speedy service too! And very…read morereasonable prices.

Very frustrating experience. I had used them before to get a couple inches off a dress and it was…read morevery quick and $35 I went again a few months later and they said it would be $55 to get the same amount taken off a dress and then when I picked it up they argued with me and $60. Not friendly at all, yelled at me and said they never told me it was $55 the week before (which they did ) would not recommend at all.

I had a blazer altered and pair of trousers hemmed. They were both completed to perfection. It is…read moreevident Kay takes great pride in her work. The experience was elevated even more when she gave me a referral to another locally owned business that was able to help me with alterations to a leather blazer. Highly recommend Kay!

I have never had anything altered...I always did it myself but now I don't have a machine so went…read moreto Kay's. I had 3 items, a man's sweater,pants and a denim skirt ...she did anecc don't have a machine so I went to Kay's. I had a mans sweater, pants and a denim skirt...she did an excellent job

Nice people and they did a great job getting a grease stain out of my suit jacket. Reasonable…read moreprices too

Main reason for low review is the poor customer service. Not only from the front desk but the…read moremanager there as well. Not very friendly or professional. Those to things are very important in a business.

This place is fantastic. Hands down, the cleanest laundromat I have ever been to. All equipment…read moreis modern and up-to-date, and there are comfortable places to sit while your washing is getting done. Free wifi and a nice counter area make it handy to have a place to sit and get some work done while your washing is getting complete as well. My wife and I took some oversize items here recently and could not have been more pleased. Best part? Friendly folks who run the place, and a Veteran-owned business. This place sets the standard for Benton County.

Best laundromat in the area! Even if you're in Roger's it's worth the trip. Brand new machines…read morewith Apple Pay and credit/Debit as well as cash or coins! You really can't beat it, I travel the country and this area has some of the worst and oldest laundromats in the country. Being that I will be here for awhile I feel super blessed this place has opened! Free WIFI and very clean and relaxing to get work done on your laptop while doing your wash.