Rocky and Brian at the Waterford Mi branch, along with Scott and Rachel at the Milford Mi branch,…read morewere exceptional at helping with a fraud case which I had no idea how to handle. Their communication and advice was spot on and 24hrs later, my accounts are taken care of with no issues. Thank you so much!

This is not a safe or productive place for businesses…read more I decided to try Flagstar because I'd been using a large national bank and I thought I would have a better, smarter service experience with people who care a bit more. During my time banking with them, I found this to be true. But only of the workers inside the bank. I'm not sure what it is like to do personal banking with Flagstar, but if you use them as a business, they do not help you solve problems. They become the problem. My entire time with them, they were an adversary that harmed my business and drug me through months of delays, restrictions, "investigations", and account closures. -Their apps are slow, unsightly, and cumbersome to use -Their upper management is very slow to respond -Their back office is just as dark and destructive as any big national bank. -Their back office is lacking in reasoning and analysis skills Worst of all: This has been a bank hit bad by fraud and they react with the trauma of a wounded sparrow. Their "fraud management" team is a terrified, irrational panel of hammers desperately trying to make a nail of anything it finds, and with or without evidence they are eager to make a fraudster out of YOU- the customer. I trusted them with my banking in June and they held, froze, investigated, and delayed my money until my accounts were closed in September. There was never any fraud, never any complaints, and never any accusations. Nevertheless, they held my money hostage the entire time under the enduring assumption that I was a criminal. Meanwhile, they made it impossible for me to cover operating expenses. Perhaps if you are an individual who needs a place to deposit their paycheck and withdraw $20 from the ATM every so often, this may be a great place. The tellers were fantastic and welcoming and they remember who you are. I also loved the two bank managers I got to know during my time with them. Both of the managers were smart, capable, and able to understand by company and banking situation with minimal effort. Unfortunately, they are at the mercy of people above them in the company and below them in intellect and compassion. If you are a business, I would seriously think twice about trusting this bank. They are not a "small, local bank that will look you in the eye and work alongside with you to thrive". They are a hostile, destructive semi-national finance institution reeling in desperation and fear that you are lying in wait to defraud them.

With the current banking situation we were looking for a smaller solution. We checked around and…read moredecided to go with CCCU. We chose the branch in Troy and was more than pleased with our results. We were set up with a new account by Anthony and he was more than great! He walked us through the whole process and even helped tremendously with our direct deposits and E-Banking. Great customer service is very important and difficult to find with companies using more AI to answer their phones. It was easy to get a callback when we initially called and their English was perfect. We look forward now to our new banking branch. No- we did not do this over the phone from Hawaii. I registered many years ago with Yelp while visiting relatives.

I was going to this bank in royal oak when it was still ROME credit union on 12 mile and I love…read moreeveryone that works there and now conveniently the Troy location is a 1 minute walk from my work right across the street and the ladies that work there are so nice. I go to the same person every time and she always knows what I need and gets me in and out fast knowing I usually come while I'm on break at work. Highly recommended coming to this bank. All locations are fast and friendly and trustworthy with your money! I've lost my card and had my card hacked so many times and they always help take care of me and never let me down. Love this bank!

Big Beaver has the best PNC in lower Michigan. Great place to go before or after PF Changs. 5…read morestars!!!

I reveived 2 credit card late fees and high balance credit card 2 months in a row. Funny how my…read more$4.50 check and my 3000.00 check were sent out at same post office at the same second and my $4.50 payment was eeceived 7 days earlier and my $3000 payment wss received one day after the due date 2 months in a row. The customer rep. told me they only only a one time per year refund of the late charge and interest they billed me for. They blamed the post office who remarkably delivered one payment in 4 days yet the other took 11 days, and amazingly 1 day after it was due. I tried to call customer service (from middle east) and could not get anywhere with an explanation. So I called a local PNC Bank who tried to get a refund to me but corporate wouldnt allow it. Lol. Are they overseas too?I I am so glad that after 35 years of banking with PNC , they can make a 100 dollar late and interest fee more important than keeping my 4 credit cards and checking and saving accounts!!! Go PNC... you just lost my business and hope this scam isnt being as common as I think it is. No more holding my check you thieves.

Huntington does a first rate job of taking care of business, and the staff have been helpful.read more

Time and time again no one in line in drive thru and just keep waiting forever for service. This is…read more3rd time i've asked for my deposit to be sent back so I can goto my other bank. No one has time like this. If busy any side pay people more to so you have more help inside to do window. This is one of the solutions but everyone will do everything possible just to not pay anyone more.

My husband and I went here, so I could add him to my checking account. The bankers barely…read moreacknowledged us. Then one of them spent 8 minutes running back and forth trying to find an open banker before telling us everyone had an appointment in 10 minutes. We could have easily been done before their appointment came in if she hadn't clearly tried to not help us instead. We were told me needed to come back and best to schedule an appointment. When we added me to my husbands account at comerica it took less than 10 minutes and we were helped right away. definitely you notice a difference in customer service and care. It is making me rethink having chase as a banking service.

2 stars only for the helpful banker. When I first sat in the lobby the manager came to greet us and…read moredidn't seem like she really wanted to help out. "Oh you could've done that on your phone." Well before you assume I just moved out here and needed a copy in person and if I wanted to do it on my phone I would've. Thankfully the banker came out to help and she was sweet and actually helped me. I work at another major bank and that kind of customer service from a manager would have never been acceptable.

avoid at all costs. awful policies, customer service doesn't care. I closed all my accounts and…read morewent to chase. if your account is negative and you put a deposit init to cover it, you will still get an overdraft fee which is unheard of. everytime I called and tried explaining that o was covering ever negative balance I had within hours they explained to me in some foreign language that it basically didn't matter. stay away from them.

Branch manager, Brandon Gates at Big Beaver, Troy, MI is not very helpful. The dispute department…read moregave wrong information and run around. After giving voice authorization, was told there is none. Overall, very unhelpful. There are 2 ladies at the same branch who were super helpful and went out of their way to help.

Almost everytime I come here the drive thru ATM never works. SO ANNOYING! Even during business…read morehours. Why is this? First it sucks theres not a person at drive thru anymore. We live in Michigan and have brutal weather thats why we use drive thru windows more. This is why I bank more with Huntington. Huntington has drive up and their atms always work.

The staff have been very professional and helpful during the process of making various…read moretransactions. I will definitely recommend the bank for personal and business reasons.

I just got a loan through Genisys Credit Union to buy out my car lease. What a great experience…read morefrom start to finish! Briana and Tiffany were amazing! Briana got everything approved and finalized while I was there. I had to call about questions a lot! I tried to do an account transfer from my other bank to Genisys, What a nightmare getting them to help me with this. When I let Tiffany know they wouldn't do a bank to bank transfer, she helped me figure things out. I must have called her 5 times over a 2 month period. She never made me feel like I was the problem or I was an interruption. Tiffany was so great and patient. I cannot share how thankful I was for her and the positive attitude she had, helping me get this done. Not just on the 1st call, but all calls. What an exceptional employee they have at the Dixie Hwy branch. Thank you so much for all your help! I will be a customer for life!

5/26/26 1:25pm I called having questions about my account…read moreabout a courtesy fee , As i'm talking to the Guy name is Alex he was explaining what was going on and as i'm talking to him i say " Okay thank you i might have tos witch a couple of things up with the bank" He proceeded to say " Okay! " and the phone disconnected i heard him out the phone back down on the hanger. I called back to let them know that was rude! I wasn't finished talking over the phone! Very unprofessional. Being kind doesn't take much. Thank ya

This is my bank location of choice when I am on my way to Oakland Mall, bed bath and body or the…read moreTarget. It's generally not too busy and the ATM machine is usually a quick in and out. I feel like this bank isn't as busy as some other locations, however it is a little further away from me.

Such a poorly ran branch. Lines out the door with only 2…read moretellers yet there are 3 women sitting in a cubical talking while telling the customers they will just have to wait - unreal - such poor service.

The bank staff was very helpful and provide professional assistance to me. She went beyond the…read morenormal efforts to take care of my banking needs.

I only use the drive up ATM and I've never had to wait. Also, it always seems to be in working…read moreorder, no malfunction.