I've hosted my web and email with Brownrice for over a decade and could not think more highly of…read morethem. 24/7/365, no matter what the problem or issue, when I call or email, I hear back promptly, and get intelligent, clear help and advice. I'm a former IT pro myself, now working in an unrelated field. Our small business (CustomCartridge.com) does over 90% of our sales online to a national audience. I regard Brownrice as a crucial business partner. For example, when I got a series of automated messages about my web server being overloaded, I suspected foul play. They promptly investigated, confirmed, and gave me leads on how to fix it. One could not ask for better help from a small business web provider.

As a web developer and project manager, I cannot overstate how wonderful Brown Rice's support is…read more They consistently go above and beyond to make sure that you have everything you need. Every interaction I have had with them is positive, and I have found their services and administrative software to be excellent as well. Highly recommended; we are lucky to have them here in northern New Mexico!

In mid-July 2024, after 17-years, we switched FROM: CenturyLink Home Phone & Internet AND DISH…read moreNetwork Satellite TO: Kit Carson Internet. While there were some bumps in the road in this process, Internal Installation Team were absolutely Best-in-Class, specifically Mr Ryan Ferguson, Telecom Engineer, a Very Insightful, Intelligent & Resourceful person!, & Luis. We could not be more pleased with Kit Carson Internet and wished we had done it sooner. We are now part of the entire Kit Carson Electric, Internet & Propane Cylinder Refilling Services Family and pleased to support Local Businesses & Taos! Special Mention to the External Installation Team, including Sam and Administration Team, including Francina Trujillo & Michelle, for their part in this process.

This is one fine company! I've been with Kit Carson Internet for over 12 years, and they get 5…read morestars for quality, speed and cost of the internet service. They also get another 5 stars for competent and kind Tech Support. Problems are RARE, but are addressed immediately. Five more stars for their service people, who answer the phones! They are great at knowing where to send you for what you need. All in all, that's 15 stars, but wait! 5 more stars for the guys who come out to your house to install broadbabnd, or repair cables. OK, that's 20 stars. You should deal with Kit Carson if you want all of the above. Kit Carson Internet ROCKS!

I've had it for a few weeks during some pretty severe wind and rain storms and not a glitch. Speed…read moreis as advertised. The installation was a breeze and I was happy about that. Actually I'm happy I made the choice to get Taos Net.

They are friendly and reasonably priced - but - when it goes down, there's no way to contact them!…read more Their tech support is only M-F until around 6 pm, so if anything happens outside of those hours - you just have to wait, frustrated, because they'll say send an email, but with no internet? Not their fault that I couldn't access it on my phone, but still. Otherwise I love them!

Awful It is as if the laws of net neutrality dont exist here…read morein New Mexico. Big internet companies like Xfinity or Google have no problem showing up in no time...lickety split! While other smallèr or local places almost never arrive to my screen. Bizarre and worrisome. What gives?

Worst service imaginable. I began speaking with them in October 2020, to set up a fiber optic…read moreinternet connection. They never gave me a straight answer as to when they would be able to do it. I was finally able to speak to someone in November, and I was asked to submit a check to initialize the process. That was six weeks ago, and I haven't heard back from them. (I know they cashed the check, because it's on my bank record.)

This comment relates to their electrical service. Our power has been on and off ten times today,…read moreOctober 9, 2011. That can happen with any power company. What makes Kit Carson look so bad is that they simply stopped answering their phone because I guess they got sick of people calling in outages. I called repeatedly and the phone just rang and rang. When I tried to get information on their web site, it appears that maybe it crashed. All you get a blank page. You have to wonder about a power company that is totally unprepared for a power outage and so uncaring as to not even be prepared to answer the phone or provide information on their web page. So, if Kit Carson doesn't care about providing electrical power, imagine how worried they'd be if your internet service provided by them failed!

Not a positive experience.And will not be using their service in the future. Suggest looking for…read moreother options.

I'm pretty sure they are out of business. I have tried to reach them and our property manager has…read moretried to reach them multiple times as they are unfortunately the authorized dealer for our condo. So far they have been miserable to work with because I cannot order Dish at my condo because they wont return any of our calls. While I am stuck with them, do yourself a favor and steer clear of Goodnight.