I wasn't sure if my TV was able to be fixed or not and with the current sales I wanted to make a…read moredecision quickly. I called around to several places, but The Good Guys were the only one to provide me with FREE feedback. If the time comes that I need to have anything repaired, I will contact them first!

Really knew their stuff. No nonsense and very friendly. We had a tv that sat here unused for a…read moreyear. We finally called Carl and we had that puppy back up and BETTER than new within 10 days- and included ordering the part.

Absolutely the WORST!!! Changed to Version signed up for promotional deal which kept getting things…read moretaken off it when they kept calling us before installing, when you talk to these people on the phone they don't even work for Verizon. Biggest mistake I ever made concerning television not to mention the thousands I spent getting new phones also in a package! DO NOT GO FOR THEIR PROMOS!! Really poorest service I ever had even though customer service nowadays sucks anyway.

HORRIBLE!!! They promised me a new customer rate so i wouldnt cancel my service, charged me that…read morerate for 2 months and then went right back to charging me full price on the third month! When i called they refused to honor it and i cancelled my service after 7 years of being with them.... I am truly DISGUSTED with you VERIZON FIOS!!! HORRIBLE TO THEIR LOYAL CUSTOMERS!

HORRIBLE!!!! I get an error code and then after hours of calls a new box wasn't even shipped for…read moredays. They said I needed to get a service call---scheduled for 17 days later. STAY AWAY!!!

I have had DirecTV for about 20 years. Ever since being bought by AT&T, their service has gone…read moredownhill. I called to cancel my NFL Sunday Ticket BEFORE they automatically renewed it, but they renewed it anyway. When I received a bill for the 1st of 6 installments, I called to address the problem. They acknowledged that I did not have the service and that the bill was a mistake, issued a credit, and told me it would not happen again. This has been repeated now for 4 months in a row and I fully expect to have to do it for installments 5 and 6. I even spoke to a supervisor last month and they gave me a ticket#. It doesn't help that each of these calls lasts 30-60 minutes (I get put on hold multiple times and have to answer the same questions multiple times (like "what is your phone number and can we call and text it about our services" (answer always no))!

Writing this review in hopes that someone in charge will help our business. We have been w optimum…read moresince 2015 w no internet issues and now the internet going down is a daily event. We cannot run a business like this. 732-679-6300

In June of this year I replaced my TV box. The next month they billed me for 2 boxes because…read morereplacement was never indicated in their system. I called Optimum back then and it looked like the issue was taken care of. Not so fast! This month they billed me for 2 boxes again although I have only 1 TV set. Yesterday I called them and spent over an hour on the phone. When I asked to let me talk with the supervisor, they didn't want to transfer my call. Finally they did, but it alone took about 15 minutes. Supervisor was very rude and even yelled at me. After that I had to chat with them which took me another 2 hours. Absolutely horrible company. I gave them 1, but they deserve minus 100.

Had a very positive experience at this store. The manager Paul Streibig was very helpful and…read moreknowledgeable. He went out of his way and was very patient with my problem and helped me resolve my situation. I'm very grateful!

What a different experience! I was having an issue with my service. I had called customer…read moreservice. They instructed me to go to my local store as they would be able to better assist me. I went in and explained the issue. The associate looked at me and said, "I doubt they advised you to come here. There is absolutely nothing we can do to help you in the store." I explained that I was just following instructions. He then proceeded to roll his eyes and said, "Well, they were wrong." and walked away. I guess once they got me to sign a contract I am no longer important. I am not upset because he couldn't help me. Obviously I was given the wrong information. When I called customer service back once I got home, they were able to help me right away. It was his lack of interest and attitude that made me angry.

My office had an issue with the DirectTV having gone out…read more Apparently the wires had been cut when another business in our building got their dish service re-wired. It was a little difficult getting National Satellite to really understand the situation but they sent out Eric who had originally set us up 2 years ago and he totally got it. He was very very dilligant and worked very hard to resolve a complicated wiring situation in a very large corporate high rise in Center City Philadelphia. He, along with Linda & Bob (whom I corresponded with on the telephone) were an absolute pleasure to speak with.

Awful. Their automated system is bad as it gets. No service at the house now for three weeks,…read moretwo tech visits and several hours wasted on the phone. And I still get to pay full price. Yay. No stars.

Comcast is the worst Internet cable provider that's out there!!! I have tried them twice I went…read more back and discover that was the biggest mistake. If you want to waste your money and deal with inconsistencies, unprofessionalism and maybe some laws being broken them please go to Comcast otherwise be smart and go with another provider. My family and I will never ever ever ever use Comcast again. It is the worst Worst provider.

I have visited this store several times for equipment upgrades and such over the past few years…read more Recently started mobile service which I also did in the store. The place is clean, comfortable and the staff is always very kind. Sometimes the wait is a little longer than expected, but they do seem well staffed.

I recently spoke with a representative who informed me that switching my service would only add a…read more$50 tax/fee. However, when I logged into my account after getting home, I discovered completely different charges: $28 to remove/discontinue the old service Additional fees that brought my total new bill to $174 This is significantly higher than the $130 monthly amount I agreed to. I feel I was given inaccurate information during our conversation, and these unexpected charges were never explained. Additionally, as a 77-year-old customer who has been with Xfinity for many years, I'm very disappointed that the bill keeps increasing every year and that there is still no senior discount available. Because of these ongoing issues and today's experience, I am seriously considering switching to Verizon. I would appreciate it if someone could review my account, explain these charges in detail, remove any incorrect fees, and honor the pricing I was originally quoted.

Drove here due to the one closest to my home is closed permanently and I'm happy I took the ride. I…read morehad a great experience from Michael at the Jackson, NJ location!! Friendly, courteous and so helpful! What a nice place to do business. The Freehold location couldn't hold a candle to these guys! Thank you for your assistance!

I was helped by a gentleman names Juan Gonzalez. He was extremely helpful and knowledgeable…read moreregarding the products and plans offered. He made me feel very comfortable and I appreciate the time he took with me. I will definitely recommend this location. :) If he is still employed there

They were reliable and quick.. super friendly too!…read more They arrived early and did not charge me a crazy amount of money even though I was locked out!

They made 3 Medeco keys that didn't work, and they had no idea how to fix it or make it correctly…read more They did return our money fortunately. I took it to another locksmith who made the keys that worked the first time.