My husband is bedridden and his live tv keeps going out. It's been that way for many months. I can't remember how many phone calls and technician visits. Today a technician finally arrived just after 10 am. Live started freezing up just after 9 pm. Comcast was supposed to come out three days ago. They canceled my appointment because the signal coming in to my apartment is strong. They didn't call or email me to share this information. I had to call them. Now we have to wait four more days for some incompetent technicians to come out. Last time his tv was completely out for eleven days. Wouldn't have been that long if the first technician that came out knew what he was doing. He got frustrated and said that he had to return the next day to finish. I called customer service to verify if the guy was telling me the truth. They said if he promised to return, he would. He didn't. I had to make another appointment that was five days out. When that technician showed up, he couldn't quickly locate enough working boxes. Most of the equipment the technicians have on their trucks is refurbished. Whoever does that for them, does a very poor job. Every tech that has come to my home complains about the refurbished equipment. This company should not be in business. They do not care about their customers. They should call themselves "fini". The French word for the end or finish. Unfortunately, I had to leave an undeserved star. They deserve nothing including my hard earned money. read more

2 days ago our service was suspended due to the storm. Call me crazy but I don't see you one Xfinity or Comcast truck out there for the last 2 days. And when you look at the outage map it only shows one spot. I'm just curious where they're at and what they're doing I haven't had any sort of communication nothing. But when it comes time to pay that bill they sure are going to take it out. I normally have very few problems with Xfinity other than I believe they're a little overpriced but in a situation like this how they're just letting the service go disconnected instead of actually attempting to fix it like y'all knew about this days ago why is nobody on top of this. I don't get it read more

My service does out daily. ​I Have made several service appointments that their Bot cancelled on its own, I get round robin-ed in their automated system which does NOTHING. ABSOLUTELY THE WORST CUSTOMER SERVICE I HAVE EVER SEEN IN MY 65 YEARS ON THIS EARTH. Breach of contract for not being able to produce a product that works consistently. Try it. Ask to speak to a real person to resolve a problem read more

run!!! worst customer service i've ever encountered!!!! you will be promoted to go through an automated promoted repeatedly with not resolve. read more

This mega corporation is just pure Evil. Steer Clear of this company if possible. I set up service with them to include cable internet and tv. Set up auto pay with a credit card. They charged my card for payment which did go through and then turned off my service saying they didn't receive payment. Funny thing they had only turned off the tv signal and not the internet, but when I called, which was via VOIP to square this away they turned off my internet in the middle of my phone call. I had to go down to this office wait in a long line and I wasn't even apologized to for their mistake, which they did admit to. I switched to Dishnetwork for my TV and have been satisfied. Unfortunately, Comcast dominates the high speed internet access for most of greater Savannah. Even at that they throttle download speeds which sucks while watching videos or downloading music. COMCAST BLOWS!!! read more

It's a shame you can't give a company ZERO stars... or NEGATIVE stars. Comcast would definitely qualify. We have rental property on Tybee Island and had to have two additional outlets hooked up. So, because it's a 4.5 hour drive from Atlanta, we called Comcast to arrange an appt. They did show up on time but refused to do any work, stating that they had to have "written authorization" from the HOA in order to proceed. Whiskey Tango Foxtrot??!! Wouldn't you think they would have BROUGHT THIS UP ON THE PHONE when we initially called to make the appt? (... Oh, and by the way... we later found out they have TWO letters of authorization ALREADY ONFILE from our HOA.... ) Clearly, they are incompetent idiots. (Deadly combo.) Still waiting for a new appt. Wish we could FIRE them, but there is no other option on the island. They suck. read more

Their tech drilled a hole straight through our wall and into the inside of our house that ruined our headboard. What makes it worse, is he knew what he did and said nothing. When I had went into the room two days later there was cable on the bed and a beautiful hole in my bed and wall. To top it all off, we have to fix it ourselves and they will "reimburse" the money we paid. I promise, if another company ever comes in and ride them of their monopoly, we'll find service elsewhere. read more

Comcast Service Center - The hold the tech drilled into our wall and bed. - Internet Service Providers Near Me - Savannah, Georgia

Never before has it been such an adventure to get cable and Internet set up in our home. We recently moved from CA where we were Comcast customers and have just sat through our fifth straight no show from Comcast in Savannah GA. My wife and I have talked to comcast repeatedly and every time we call they sound like they care a little less. They keep rescheduling and then today we had a breakthrough when a technician called saying he was having trouble finding his way here and said he'd be at our house in about 20 minutes. 40 minutes later we called him back and he apologized and said he'd been re-directed by dispatch to another customer....... REALLY? Then the same guy calls back and says another technician is coming but if we don't see him by 6:30pm, he isn't coming. He also mentioned he wouldn't be able to answer his cell after 6:30pm so in other words, please don't call again. This is outrageous and I have never had this kind of trouble with Comcast and due to their lack of concern, I never will again. read more

Comcast has the worst internet service, high speed is no speed or slow speed. Do not GET THIS service at all, use a wireless hotspot to connect to the internet, such as verizon. read more

Comcast Service Center - Please let everyone know - Internet Service Providers Near Me - Savannah, Georgia

I'm a new savannah resident and I came here to set up everything, Marquitta was absolutely fantastic she was so helpful and answered all of my questions she made something stressful a lot easier just get here as early as possible the line is crazy! read more

Comcast Service Center - Internet Service Providers Near Me - Savannah, Georgia

These guys don't care about their service since they are a monopoly here in good old Savannah The City and County have sat on their hands and allowed, no, purposely supported them as a monopoly on cable service in this area If you are the only guy in town, why give a crap huh ? read more

Got a call for a 'promotion' to add speed from 100 to 300 Mbs and also the Basic TV streaming service (Xfinity Stream). All for an additional $5.00. Seems reasonable to me so I authorized the change. Turns out the Xfinity Stream only provides what already is over the air for free and all other channels need subscriptions. My Internet speed did not change either. Called 2 weeks later to revert to the previous package and was told that cannot be done as I had a package called 'Legacy' and itself was a promotion. That promotion no longer exists and if I did go back to that package it would be a further $5.00 on top of the package they were currently promoting. The result is that Comcast will not resort back to the package I originally had before they conned me into the current promotion. They have no shame! Warning, avoid the package Xfinity Stream it is a waste of money. read more

0 stars. My husband and I have been with comcast for the last year and it has been the absolute worst experience. We pay for high speed internet, but can never Skype our families or stream Netflix because it is so slow. Seriously, we have been dealing with this all year but were hesitant to change because we are moving back to AZ at the end of the year. That's not even the worst part. We are leaving GA on the 16th of December. We called to cancel our service FOR THE 16TH. We were very clear that we wanted to keep our internet until then. Once they got our new billing address though, they went ahead and disconnected our modem. Today is the 10th. That is 6 days early. We were told it was because of our request to cancel - but we're still going to be charged until the 16th. We are calling billing tomorrow when they open to discuss this, but it is absolutely ridiculous that they cancelled well before the date we gave them because we decided to find a new service in AZ. They literally couldn't care less. Would never reccommend. Seriously go dish. read more

Technician was professional but after seeing they charged me $60 to replace their own equipment I called. The lady kept saying since they replaced a cable in my house it was my fault...they replaced the cable first and it still didn't work so the lady changed out 3 of their routers and one finally worked. The lady on the phone wouldn't listen and just kept saying it was on my end so I got the charge. Never had issues with this company before and have had the service a couple different times in the different states I was in. read more

Dear Comcast, from your survey 1 to 5, with 5 being the best service experience - you earned a 1! I would greatly appreciate some assistance. After a week, 4 phone calls to Comcast, 1 no show on Wednesday, July 23, 2 subsequent expectations not met, and still no service, you can imagine my frustration. The ticket number I have been assigned is 023718994, and is specific to the cable being down from the utility pole to my home. Below, in sequence of events, is an outline for what has transpired: * 7/21 - Reported the down cable, and the expectation provided was that Comcast would be out on 7/23 to repair the cable connection. This did not happen. * 7/28 - Spoke to Patrick, and he reset expectation that Comcast would be out on Tuesday, 7/29. He also stated that he would escalate the ticket to try and get someone out on Monday. Neither expectation was met. * 7/29 - Spoke to Lynn, who provided me, for the first time, a ticket number. She stated that the ticket had been escalated and confirmed that a technician would be out today, 7/29. She also said that I should expect a call within two hours. Again, expectations were not met. * Now at 4:41PM, and after a very frustrating conversation with a representative who was equally frustrated with me, as well as Michael (her manager), I am told that the ticket scheduled ETA for repair is 7/31. While all the representatives have been very polite, apologetic, and empathetic, it does not change the fact that nothing has gotten done. I am still a week plus without service to internet, cable and phone. And it is very disconcerting to be told that "there are no further options to escalate for assistance" and "there is no corporate number you can call, corporate does not want calls from customers." Wow... not what you call Stellar Customer Service. read more

Oh my god this place can't suck any more then they do now. Worse experience EVER . Probably not there fault but Comcast is by far the worst game in town but there is nothing you can do but take it. No help at all setting up internet account they make you do all the work and just rob you with a smile read more

My entire neighborhood has poor service yet Comcast refuses to come out and fix anything. read more

Comcast Service Center - Internet Service Providers Near Me - Savannah, Georgia

Horrible customer service. After receiving comcast's new dta box for two of our tv's,( third has their dvr) I spent 4 hours trying to get them to work. Calling customer service I got hung up on twice and offered no help three times. Last call I was so mad i wanted to talk to a manager to cancel service and they wouldn't even let me do that. Having a monopoly on cable and Internet services to your house is the only reason anybody puts up with these people. I am all for voting them out of Savannah!!!! read more

One thing after another with this company. Just moved to Savannah from Ohio and in the week we've had this service they have caused nothing but trouble. I've been on the phone with them 10+ hours in a week. HBO Go is in our package but isn't offered to set up on our PS3? Why???? I gave them all of the model names and numbers for our modem and they said it would be compatible with their equipment and it isn't. A week with no internet and $30+ tacked onto our Verizon phone bill for going over our data because of lack of Internet. We've needed Internet for getting directions, finding doctors, banks etc. so frustrated!!!!!!!! read more

Worst customer service ever! Our security DVR went missing after a Comcast rep came to our house to "switch out a modem". We called to file a claim and received a letter 2 weeks later that said the company asked the employee if he took the DVR and he said "no". They dismissed our claims. These people are idiots!! $500 and one new DVR later, Don't leave any service rep unsupervised in your home or place of business! We learned our lesson the hard way. These people have no morals. read more

0 STARS. If you talk to these people on the phone make sure you take names they transfered me and gave me the run around then finally a supervisor hung up on me and then cancelled my service without me telling them to do so. This happened about 3 hours after I signed up with Comcast. I would not be with them but no other service is available in my area. Comcast sucks. read more

Horrible Customer Service. Horrible experience. This company cares nothing about their customers. Would give it 0 stars of possible.

This Company got me to switch over from century link on the promise that my internet cap would be 600GB for 105 MBPS service which cost $120 a month just for the Internet. I was told the lower Internet tiers cap out at 300 GB. After I switched I capped out at 300 GB which they said is the level cap for all internet levels regardless of speed. No one in their Company is willing to honor their agreement of 600 GB even though the phone conversation is saved in their records. The worst Company ever for lying to people in order to get business. read more

I guess I am in the minority; my experience was very pleasant. Had to go to Comcast's office to turn in cable box and change name on my account. The woman who helped me was both nice and efficient. read more

The more I deal with Comcast the more fear & loathing I have for them. TV internet & phone all dead. Waited ALL day for repairman. When I called at 5 to ask what's up? No record of an appt. call waiting on my cell a robo call of course saying I'm scheduled for tomorrow between 1-3. Lying sons of bitches!!! The worst corporation in America. A pox on you Comcast !!! read more

2 words, Comcast Sucks. Their service is good 90% of the time. However, sometime the internet speed slow down or disconnect; then, it get back to normal in few hours or days later...... But... they are the only cable service in Savannah, GA. Talk about monopoly. We are doomed to follow them if you want cable. Suck to be in Savannah I guess. read more

Convience of location . The lines are always long though- but great and knowledgeable sales people.

It's Comcast. Need I say more. By far the worst customer service of any of the utilities. It's amazing the American public continues to let this monopoly treat us so bad. read more

It stinks. Just gave them my number and they repeated my address. When I got a person with (With broken English. And ask for a person who spoke English that I could understand, she stated she spoke English LOL) Then told me my phone number wasn't on record. This is after having to listen to a stupid recording telling me how to set my T.V. Please tell me how you can set a T.V. When you line is down from Matthew. Laying in your yard. God what a racket. I don't know who is worse ATT or Comcast. I hate both. . read more

Internet awful. When service goes down it's down for hours if not days and all you get are customer service reps who are not even in this country who just give you canned responses read more

Good Lord, they cannot do anything right. I've been using ATT DSL (their top-of-the-line service for 42/month) and Comcast continually called me to switch. Finally I gave in. (I already had basic cable, thought I'd consolidate bills) I've had cable internet before, I'm sophisticated to computers and internet setup, but since I got Comcast, the internet service has gone down countless times requiring rebooting the modem. Sometimes every 15 minutes or so. The Cable TV service goes down sporadically as well, sometimes for 5 minutes, sometimes for an hour. Calling Customer Service for Cable service always results in being to a line with a bunch of loud tones, then it hangs up. It's done that for days. Calling Customer Service for Internet always results in a reminder of how much I owe on my current bill, then a 'due to high call volume we cannot take your call', then hangs up. Luckily, I haven't disconnected my ATT service. The DSL is fine - I can stream netflix, never EVER had it go down in two years. My anger with Comcast is resulting me in disconnection of the new internet service AND Cable TV. Screw em. They relentlessly called to 'sell me up' and the minute they did they hung me out to dry. So they're losing a customer. Period! read more

As if the service isn't blotchy and hit or miss, they have now taken channels out of my package and offer them back with more that I don't want for an increased price on an already ridiculous price per month. Piss poor way to make a buck read more

Make sure you ask if you have unlimited internet, don't worry it's another extra charge.

I ordered the "double play" August of last year, entering into a two year contract with the promise of a $100 Visa rebate card. I never received it. I have called the rebate department who told me to speak to Comcast, who had me call Visa, who had me call Comcast. This went on and on! So I have accepted that I will NEVER receive this rebate. I told them they should not advertise this if it will not be honored. read more

Comcast is the devil. How in the hell can they arbitrarily put a limit on bandwidth and then charge you if you go over it? My bill is now over $500 for one month due to "overages." Comcast leaves us no other option but to bend over and take their abuse, or either go without our video streaming. I guess I'll be spending more time reading from now on because I simply can't afford to pay that much for having internet. I can't wait to see how bad this situation will get when the merger with Time Warner happens. Everyone get your lube ready and grab your knees! read more

If you like intermittent internet connections that are not nearly the speed you pay for and cable that cuts off daily with no way to get a resolution because the customer service line does not work, then I highly recommend Comcast. Terrible customer service is the true calling card of this company, and oh yea.... They charge you to send an " Engineer" to your house to fix the problem. One last thing, their commercials on TV about making it easy to move your cable are an outright lie. I've never had such a bad experience with a cable/ internet company. read more

6:30 on a Saturday night, Comcast tech shuts off internet and cable for my apartment and all the other apartments in my building. No idea why. After fifteen minutes, I ask him when it will be back on. He tells me it is back on when it clearly isn't. Fifteen minutes later he's leaving and I ask again when my cable and internet will be back on. He tells me again it is, when clearly it isn't. Acting like a teenage girl he huffs and puffs and enters my apartment to find...IT'S NOT ON. He proceeds to fix it while pitching a hissy fit. When I ask for his name and ID number, he refuses to give it to me. Acts like a teenage girl telling me the problem was my fault. What? And turns out, Comcast doesn't care; they can't track who it was because he wasn't originally here on a service call to my home. Right. Sure they can't. Can't wait to get back to DirecTV. read more

if i could give this place negative 0 stars i would. without a doubt the WORST service i've experienced with any local, regional or national organization. as i type this i'm on hold yet again with a "customer service" rep who - per comcast policy - will not give a last name. have already been disconnected twice. comcast is the only game in town and since we've moved here in september i have not had a single month where something has not been wrong - bills require a call every month because they're incorrect, have had 5 different techs to our home to replace boxes/"correct" service issues, and so on. it is criminal that comcast is permitted to continually offer such abysmal service - with apparently no oversight or "service" whatsoever. horrible. read more

Internet service disconnects daily requiring unplugging and restarting of router. Technician has been out on two occasions to no avail. Tv service is also having issues. The cost of Internet service is $20 higher than other markets (Atlanta). Calls to customer service often yield no results as they think sending multiple technicians out for the same issues will yield a different result. Funny thing is I've only had issues with comcast since I moved to savannah. It's my suspicion the quality of service is correlated with the level of competition in the market, which is nonexistent. read more

0 STARS! Customer service is horrible!! I can not comment on the internet service because I haven't been a customer for more than 24 hours and I am already livid from the terrible customer service I have received. I tried calling and was on the phone for 3 hours being transferred to 20 different Habibs and Rashods which would transfer me without even telling me they were going to transfer me! After waiting on hold for 30 mins and finally being able to speak with a supervisor, she put me on hold to review the notes in my account, her phone was disconnected and she NEVER called me back!!!! So now I am in the office and spoke with someone face to face, she told me apparently the supervisor cancelled me account!!! I never told her I wanted to cancel my account because unfortunately it is the route we want to go with because they don't have a contract. Because she cancelled my account there are now no notes for them to pull up. Horrible horrible horrible. read more