I had to wait for 10 minutes for this app to download, because even though I pay for 8mbps down I…read morerarely get 3. If you need assistance sucks to be you. I called 22 times in a row before, left emails and voicemails but nobody ever answers. If you're internet happens to go out after 5:00 pm or God forbid on the weekend you are shit outta luck. They don't believe in providing customer service, or you know service at all. Do yourself a favor and move somewhere where you can have real internet, it will be less of a hassle. update: have been trying to get ahold of someone since the end of December, still can't get anyone to answer the phone. 4 voicemails and 5+ emails not to mention I called repeatedly for 30 minutes one day and nobody would answer.

absolutely, the worst customer service i have ever received, i am not one that ever leaves reviews…read morebut in this case i have to. we lost internet monday and it is now wednesday still no service. i have called illiterately 3-4 times a day to only get the same answer someone for management will call you back. not only do they tell me the same thing know one ever calls back. we have 5 kids and which 3 of the do homework on their computers, need to say that isnt happening thanks to my friends a bridgemaxx. do yourself a favor do not use them!! chris

In any case, I was skeptical about going to a reseller. Usually, there are horror stories about a…read morereseller getting the setup wrong, and when you call the carrier, they have to fix things. Still, I had hopes. The last time I tried Verizon in June 2012, they barely had 3G data service, probably because it was overwhelmed. Their LTE network in Dayton was maturing but overloaded. I gave up. Today, my Sprint (Sierra Wireless Tri-Fi) mobile hotspot would not connect, even though my phone was fine. I'd had enough. I went to this store knowing that Verizon had improved a great deal since mid-2012. The store had only one mobile hotspot on display. I believe that Verizon has 4 at the moment. (1 star off for not having everything available.) When a salesperson was unoccupied, I asked about them. They had two in store, neither of which matched the one on display. Chaos or good luck? As I asked Armeta questions, she did her best to answer them, finally getting both units from the back. One was the hotspot I used in 2012. I chose the other, simply because it was newer and probably had better battery life, given that LTE chipsets have improved since 2012. We worked through a bunch of questions and set up, and the price seemed reasonable. They have a 14 day return policy, but the day you take the device counts as 1 of the 14. Use it immediately to see if you like it! She asked me about device insurance and it would be $8 per month with Asurion and I would have to wait to have a replacement mailed to me, or I could pay $60 for the life of the contract, which is much cheaper than $192 for 24 months. After it was working and I signed the paperwork and paid, she sent me on my way. I got home, tried it, and it worked once. It wanted to update itself (at my cost, most likely), and froze at 48%. I powered off, powered on, and resumed the update. It still didn't work. I went back to the store with everything, including my computer and tablet. Just like the TV problem that didn't happen with the repairman there, it worked fine. After I returned home, it was still fine, thankfully, but Armeta was just as gracious and helpful when I returned.

Absolutely the worst service and attitude in town. After five trips back trying to first fix then…read moreswap a new phone that never worked properly I went home and called Verizon myself. TCC had told me that the only thing I could do was pay off the non-working phone the upgrade through them for another more expensive one. They told me on two visits after three previous visits didn't fix the phone. They definitely made me feel unwelcome and a pain. Sadly the lady that first sold me the phone was the worst of them all. After talking directly to Verizon warranty I was told the phone had been covered under warranty the whole time. I guess TCC was just not interested in after sales service. From now on it's going to Muncie or Dayton to a real Verizon owned shop. Or, I found out Best Buy just across the street from TCC is cheaper and way more customer oriented to deal with. Save yourself a headache and avoid TCC from the start.

I'm so glad that ETC sent Derek to figure out our problem. He was professional and he fixed the…read moreproblem. We live as far from the tower as a person could, our signal strength seems to depend on the time of day, but it's better and more affordable than any other service we could have at our home.

I renegotiated a new rate to lower my internet price. After paying the new rate for one month, the…read morerate was raised by $5 with a note saying that the rate was a "promotional rate" for one year (unbeknownst to me). Customer service Chat rep, Aimee said she "sincerely apologized" but said there was nothing she could do. This incident, while only $5/month is exactly why I don't trust Spectrum/Time Warner.

Best ISP I've ever had, great internet and the staff are very friendly and helpful. Highly…read morerecommend, great prices and a personal touch! Small company feel and service with just as good (if not better) internet than the big companies

Finally! We have an internet provider we can count on, in every way; for nearly 2 years now.read more

They have fixed the problem and helped me with my router Thank you Rob.read more