Be aware that you can get help with your AT&T service at Best Buy or other authorized dealers. You…read moredon't have to go here. If you want a big headache, hassle, dishonesty, and a bad day then visit this store.

Horrible customer service! Manager Vinny and Representative Alex will say and do whatever it takes,…read moreincluding lying and coercion, to make a sale. If you need assistance, you'll have a better experience if you skip this location and call AT&T customer service directly.

Under staffed store. We walked in and there was one person helping 4 customers while others were…read moretalking loudly on speaker phone , yelling really. Do yourself a favor, go online or a to a different store. This is the second time this has happened.

From the owner: Visit the T-Mobile store in Richmond and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 3721 E Main St can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

Each time we've been in here, the employees have a negative seeming attitude. They don't seem…read morehappy. In spite of the stock photos they have placed in this Yelp listing, they are not in uniform with the possible exception of the store manager. So you walk in and some slovenly dressed guy says "help you?" and you have to take it on faith he actually works there and knows what he's doing. One time they broke a little flashlight my husband had. We were hoping to have a backup battery replacement for it. Turns out this promotion/logo item can't be opened, and a professional should have known that at first glance and handed it right back. Instead this bozo forced the thing open and broke it. Then we were assured he would "fix" it. Twenty minutes later I had it out with the manager, advising him that when we came in, the flashlight worked; your guy took it and broke it and I think you should give us a comparable pocket flashlight to make up for this. Ultimately he agreed. It's $15 plus tax at this writing for key fob battery replacement; or you can pay $24 (I think it was 24) and they will provide lifetime replacement. Which means of course you better not lose the receipt so in three years when you need a battery again you can prove you paid for it. Something I don't like is that they don't change the battery in front of you. They take it behind a blocked counter. Presumably your device is being carefully opened and you are getting a fresh battery with far future expiration date, but you really have no idea what's going on back there.

I needed a new cell phone battery. I learned online that I could save $10 by scheduling my repair…read moreonline. I took it in at the appointed time. They had it fixed in just a little while, and I didn't even have to remind them of my discount. Customer service is excellent here. We were treated so kindly. My husband and I have used their services many times and we're never disappointed.