I am giving this location 1 star due to a terrible experience my family had when speaking to a tax professional named Courtney. I scheduled appointments online, on their website and received confirmations. An hour later someone called me from the office to change my appointment date and time, which was fine. What was not fine was when Courtney called and spoke with my fiancé being very unprofessional and belittling. I called her back myself and kindly explained what happened and who spoke with me to change my appointment date. Sadly, she continued to act extremely unprofessional and rude. I do not understand why a "professional" who should have customer service experience and etiquette, would treat their customers so terribly and so unprofessional as she did. I kindly asked her to cancel all of our appointments, due to disbelief in how I was being treated. I do want to mention someone named Shauna at the office who was wonderful and very helpful on the phone! She was a great example of how a professional treats their customers. Unfortunately we will never use their office after this experience with Courtney. read more

Patient people in the office, will listen to customer concerns. I believe the price was very fair when I consider all the forms that were required for me to file my personal tax and report my small business income. Bryan, Courtney, and Amy treated me as if I was their only client. I love H & R Block. read more