Absolute waste of time and gas money going to Xfinity Leesburg. It took us two days and three trips to the store to get our lines transferred from AT&T to them last fall (better prices yes, worse cell and way worse customer service). Today, I went in for new phone as mine is broken. They stated we can't do the monthly bill for the new phone but could not or would not tell me why but graciously offered for me to pay full MSRP for said phone. I walked out and got the phone I wanted, brand new for 40% less going direct to the manufacturer. What a scam and clown show Xfinity is. Might be switching back to AT&T soon. read more

It seems every week the box unplug the box because the TV is not working. I understand they are getting rid of the box and going to Internet based TV. The box also lowers the quality of the picture. If they go to Internet based TV, I may look into an other service with better service and picture quality. As far as reviews, You tube TV is the best read more

Received a text I would have internet outage due to maintenance. Came home and my yard was dug up by the "tower" Xfinity was fixing. They hit my sprinkler line in the process. Xfinity filed a claim with their insurance and they refuse to answer emails and phone calls. Awful customer service! read more

Xfinity/Comcast, strictly self service. You must go to location, you must fix all problems yourself. Then after they give you modem updates, after going to store to pick it up , you must return the old modems or they charge you a rental fee monthly. I can't wait for the ATT alternative option. read more

FIX YOUR INTERNET CONNECTION!!!!! One minute I can send an email, next minute NOPE. Right in the middle of a movie and the WORLD SERIES you crashed and then the game was over!!!!!!!! EVERY time I call to get it fixed it's up and running and your "investigation" says it's working fine. Well, it IS fine -- F'd up, Inconsistent, Not great, and Expensive!!!!!!!!! read more

Here's a clearer and more polished version of your review: I called Comcast to set up internet service at my new apartment and was told I could pick up the router the same day instead of waiting for a two-day shipment. Since I needed to work within those two days, I opted for the pickup option. I was given an address that no longer existed. After calling back, I was provided with another location--45 minutes away--that ALSO DID NOT EXIST. How do their customer service representatives not have accurate information about their own store locations? To make matters worse, I ended up stuck in traffic for an hour on my way home--frustrating, especially since I'm new to the area. If this is how my experience started, I don't even want their service. I called on my way home and switched to T-Mobile instead read more

Went to return equipment for deceased person. Wouldn't take it without a death certificate! Walked out with it shocked. Payments are canceled. Don't want the equipment? Thats on them. I will bring it back one more time... and leave it this time. read more

Returned equipment to Xfinity. This store makes it so easy, they have a dedicated person in front who only does returns. Walked in, immediately helped. Saw 4 other people helped right after me as I looked at their selection of phones. Amazing. Incredible service. So if you have Xfinity equipment to return or replace this is the place to go to. And they have a great selection of items. read more

we drove 30 minutes to turn n equipment to the Leesburg Xfinity store. They couldn't figure out how to return the equipment and told us just to take it to the UPS Store to return it. Infuriating! read more

Your service price continued to increase every few months, it had more than doubled since I started with Xfinity. I called a few times over the years asking if there were any promotional discounts for a loyal long time customer and was told no. Yet when I called to cancel I'm given a promotion to cut my bill in half. This clearly shows Xfinity has no interest in rewarding its current customers, but instead milks us for every dime you can get then desperately tries to convince us to stay when we find better service elsewhere. Shady, capitalist bs. read more

Just wanted to let you know how happy I was with the service that Kristeena Hadder provided, while I was trying to switch my phone from AT & T to Comcast. Naturally, I was quite leery as this was all new, but as soon as Kristeena took over, she was friendly, extremely knowledgeable, kind and patient. I arrived with nothing but the phone and she graciously helped me find all the information that was needed in order to make the transition. I even told her I would make another appointment and return with the proper information, and she kindly said "No, that's okay. Lets see if I can help" ! Seriously, this is VERY seldom said - and most would have let me leave! Anyway, she's a great asset to your company and I am grateful for her help! read more

called about billing and got somebody offshore. asked for a supervisor 15 minutes still looking for one. asked for on local numbers. they don't have one only the 8oo number. then you start the B.S. all over again. their customer service SUCKS... read more

I've tried several times to disconnect my service from the property I was moving from. After I moved out I kept getting calls, sometimes 10x a day trying to collect on a contract I never signed. I've been in contact with customer service where they informed there was a contract and they would email me the contract... they never did. I called again the next day and was informed there is no contract. So Comcast sent my personal information to a group of overseas criminals to harass me multiple times a day for a contract that I'm now being told doesn't exist to collect on services that were not rendered. My information was sent to these criminals deliberately to harass me outside the confines of US laws. Comcast advertises how they take my personal information seriously to protect me yet deliberately puts me in harms way sending my info to out of the country companies to be outside of US jurisdiction. Complaints will be filed and you've lost a customer for life... for all Comcast brands. read more

Service is out more than it works. Very over priced for the service you receive! I would no recommend this service to anyone.

They are all about getting your service, with promotions and guarantees but they don't care about keeping your service. Not worth the time it takes to hold them to their promise. And definitely not worth it once your promo expires, a total rip off. read more

If you want every month to argue over your bill going up for no reason, when your plan does not change, be my guest to sign up. We got tv and internet bundle and since the second month our bill has gone up over $200 for no reason. We call and have to wait on hold a long time to just spend more time arguing to someone you barely can understand. They do not give you a good explanation as to why the bill changed, or are willing to put the price where it should be. read more

Comcast/xfinity sucks all around. The internet sucks. The mobile service sucks. The landline service sucks. No WiFi outside the house so no GPS... I wish another carrier would move in to the neighborhood... read more

My renter had cable installed for internet service. When I finally saw how the cable was installed I couldn't believe it. I'm glad nobody tripped and got hurt on this. Not to mention that it looks horrible. It would have been just as easy to do a good job of installation. read more

Comcast Service Center - Internet cable install disaster! - Internet Service Providers Near Me - Leesburg, Florida

I had a new internet cable installed because the service kept dropping. They sent a man to bury the cable across the yard who cut through my sprinkle control cables and water pipes. After a number of unsuccessful calls and live chat sessions, I ended up spending over six hours and about $80 fixing the problem myself. This is the kind of service, or disservice, you can expect from this company. read more

Waiting g around in their showroom seems to be the order of the day with Concast or Xfinity...service is slow,employees appear to be clueless asto what their job is and trying to get a straight answer about billing(surprise charges) is darn near impossible...I wouldn't recommend this company to my worst enemy...signed: looking for another provider because customer service doesn't seem to exist..only the runaround.. read more

Horrible Customer service. I'm blind but use internet for home automation. First they sent me a modem that was DOA. Spent 2hrs trying to get by the automated assistant. Finally spoke to a rep( Could hardly speak English) . Assured me I would get a new modem sent and the old one picked up. Well 5 days later after not receiving the replacement I once again spent almost 2 hrs before the automated assistant transferred me to a rep. Only to find that the first rep didn't order a new modem and that they do not pickup the faulty equipment. I asked how am I supposed to return the defective modem she replied " Drive to a service center" I reminded her I was blind and can't drive. She could careless. Requested supervisor and the rep hung up phone. Horrible service. read more

I've always got great service at the service center. I returned equipment due to lightning strike and was given new immediately and excellent tech to help set up what I couldn't. read more

If I could give zero stars I would. I drove almost two hours to this store after speaking to the customer service line for an hour, just for them to tell me I can't pick up my equipment. Horrible customer service from Alex and Jeff read more

I seem to have very good luck with Comcast. May be a little bit more expensive than some of the others but I get excellent service and my TV works great all the time. read more

Entered Leesburg, Florida office to change my deceased husband's account into my name. Found out can't do that without giving them a death certificate and fill out form to apply. Could take up to 30 days. Which means I must pay another monthly bill against my will. One question , why do they make it so hard ? read more

I had the best experience ever at a store trying to change services. I was assisted by Jennifer Dickinson who was meticulous in helping me move our families cell phones from Sprint to Xfinity. Very friendly from start to finish. Very happy with everything! read more

Seems like 1's and 5's for this service. That should tell you something. All those 5's are just waiting for some crap service. It's only a matter of time... read more

I also wish I could give 0 stars. Tried to go online and ask why they were changing my plan. I did not ask for any changes just a service appt. of course the bot doesn't handle that So i called. Waited 22 minutes on hold only. to be disconnected No call back if course. So I listened to their disgusting music for 22 minutes and still no customer service. read more

The Manager Adam is horrible at the Xfinity store in The Villages Florida. The customer service is no service and Xfinity customer service online or over the phone is terrible. Stay away from Xfinity! read more

I've been with them since 2006 I will miss this cable company. One of the best services, and user friendly interface. Comcast if you ever service the Winter Park Florida area please let me know. I am so bummed about leaving this company. read more

Comcast Service Center - Xfinity Displays - Internet Service Providers Near Me - Leesburg, Florida

MULTIPLE CHARGES FROM COMCAST IN FLORIDA I asked for infinity internet for my house in Miami gardens, Florida and I got charge $50 for the service. Then I got a second charge from Comcast of Lake County, Fl for the same amount of money. I called to the bank and ask what is going on with this? and the Bank returned the money because nobody authorized the second Comcast to do any charge. Its crazy...Well I had to put one start but I will give nothing...Scam!!!! read more

I'm pushing 60 and have had a lot of different cable companies and by far this is the worst cable and internet service. You could be down for 5 days before somebody comes out. This crap is driving me crazy and I need to switch. I have no cable or internet now and I'm retired. I pay almost 200 a month with no premiums for internet and cable, what a rip off. Stay away, they're awful. read more

If I could give a negative 5 I would. Comcast/Xfinity just sucks all the way around. It took me 2 hours to stream a 45 minute program last night. This is absolutely ridiculous. I have tried to get ahold of a supervisor all morning long with no luck. The reps that are answering the phone are actually laughing at me. How dare they!!!!! I am about to drop Comcast/Xfinity and going with Quantum. Anything has to be better than Comcast/Xfinity. You guys suck the big one!!!!!!!!!!! read more

Rude, unfriendly, and not very customer service oriented! We came on a Saturday and she seemed irritated to even be working. Seemed very uncaring and annoyed to even assist my friend! Talked with her mouth full after eating a snack! read more

Why do I have to give a star? I would like to review them, but I can't even get service installed. Completely worthless experience and a waste of my time to even try and deal with customer service. I will be lucky if I get service in 10 days. I am in an historic building and can't add a satellite, so I am forced to use them. Oh LUCKY ME! read more

Have been dealing with xfinity for more than a month trying to get reasonable service. Probably spent more than 24 hours on the phone with reps. Each one provides a different story and each time I am offered different services with promises that do not unfold. Ridiculous service and impossible to get someone who really knows what they are talking about. Streaming services are a joke and so is there customer service. read more

I moved into an apartment at The Arbors at Silver Lake in Leesburg, FL in December of 2016. Part of my monthly rent was a $49 charge for cable TV. When I went to the local Comcast/Xfinity Office in Leesburg, FL to set up an internet connection, I was not given a cable box, nor was I made aware that I needed one to access the cable channels I was paying for. I had previously subscribed to cable through AT&T in Oviedo, FL and needed no box...everything I subscribed to came directly from the coaxial cable connection from the wall. I tried several times during the next couple of weeks to view cable programming, all to no avail. I wrote it off to poor cabling in the building. I went to the same local Comcast office to inquire about an increase in my internet service on December 14, 2018. During the conversation, the representative told me I would have an additional 100 or so channels with my new service. I told him it was a moot point because I had such horrible reception anyway. He suggested I unplug and re-plugin my cable box. I told him I had never been given a cable box. When he checked my account, he laughed and said "We never gave you a box, why didn't you ask for one." I told him I had previously been with AT&T and hadn't needed one, so I had no reason to assume I would need one with Comcast/Xfinity. He then gave me a box, which I took home, connected and had good reception. When I moved out in January of 2019, I was given the contact information for Tyri Travis, the Comcast Representative in the area. I contacted Tyri via email on January 15 and he emailed back on January 16 to let me know he needed to do a bit of research, but would get back with me. He called my mobile number on January 18 and got more information on my situation-he again said he would get back with me. When I hadn't heard back from him, I emailed him again on January 24. He responded back right away to let me know Comcast would not be giving me a refund for the service I had paid for. He tried to say it was my apartment's responsibility. I emailed back to let him know I didn't agree with his decision and asked for his manager's contact information. He responded saying he would forward my information to his manager who would get back with me. It's now January 29 and I'm still waiting for a manager to contact me.... I'm looking for a refund of $1,176, which represents $49 paid over a 24 month period. read more

Been here before, and have had to wait due to crowds. Today I walked in, was serviced within 5 minutes, and the representative was professional, kind, knowledgeable, and provided Excellent Customer Service. Wish I had remembered to get her name, my error. But Thank You Comcast store read more

I haven't had such horrible experience with any other company. September 24 at 1:00pm, I've called customer scheduled moving of my services(TV+internet) on September 27th to a new location. I got new account id and phone number to activate it on September 27th when I move in to the new location. 1 hour later I've realized that my services were shut down (regardless of my moving date September 27th). I called to customer services numerous times in order to figure out what happened and why I don't have services working. I was proposed different answers: - it's impossible to restore your service because customer support specialists registered my equipment at new address - we can credit you several days back on you account while you won't have services - you can go to closest comcast service center and pick up new equipment which you can activate at my old place - and etc... I've asked to speak with a supervisor and my call was dropped... It took from 3pm till 7pm when ,finally, one of your customer service representatives were able to comprehend a problem and come with solution to create a new account , transfer equipment back and restore services back at my place. At the end of the day I got my services back working again. 4 hours battle on phone with at least 16 times transfer my call from 1 department to another and verifying my address, personal data each time, instead of solving actual problem. I was really surprised when I got billing email today with installation fees charges $40 (Install Fee - Video Unwired Home -$20, Install Fee - Internet - $20). I haven't had such horrible experience with any other company. Why I've been billed for a mistake made by Comcast customer support. read more

Rating is for Comcast customer service in general. Warning, before you ever consider their Mobile service call their help line. Unless you are ok with 1 hour wait times, reps that don't have any authority to do anything and in general the worst customer service experience you will have, go elsewhere. Ordered Comcast internet and TV service for my home and they convinced me to switch to their mobile service. After three calls and over 2 hours on phone I told them to cancel service. I was told no problem they would cancel it. Noticed month later I had charges for mobile service. After no less than three more hours with three more reps, each time being told charges would be credited and account would be closed it looks like it finally happened. Always ask for agents ID number and make notes because they don't follow through on commitments. read more