Been w P/M Alarms since 1993 and have been satisfied with the company and staff. Only problem I've…read morehad is with various codes sounding an alarm at various times, for no apparent reasons to me, and having to call the company to find out how to handle the code. They always help but I think the problem may be going through a land line which I'm getting ready to get rid of.

We took over a Vector Security system when we purchased our home. Didn't really need it, but I…read morethought I was doing the previous homeowners a favor because they helped us out. When I met with the sales person, he looked me straight in the eye and told me it was a three-year contract. We zipped through the contract on his phone (it was hard to read) and I believed him when he said it was only three years. Come to find out it was a five-year contract. This is an absolute integrity issue and reflects negative on this company. No one likes to be lied to!!!! We do not use the system. I have been trying to get out of this contract for two years now. They want to charge me thousands of dollars to cancel a service that I don't even use. I'm guessing they can see I don't use it back at their headquarters. Every time I cook, the smoke alarm goes off. I've had Volunteer firefighters show up at my house and it's a mess. I was advised to remove the batteries. Ridiculous! I have begged and begged them to get out of my contract and they refuse to help me out at all. The customer service people are pleasant enough and I try not to get upset with them, but this is literally the worst company I've ever dealt with. If you decide to go with this company, make sure you read the contract because the sales people will flat out lie to your face. I've been waiting for a call from a supervisor to discuss this matter further, but no one is calling me back. Completely disappointed in Vector Security. Would never recommend them to anyone ever. Buyer beware I guess!!!

ADS is now Vector Security in Chattanooga, TN!! Do your homework and review options before using…read morethem!!! The claim to match other companies but they dont. I had offer from Safe Streets for free equipment. Speak to someone and he tells to send offer to him. I send offer and he proceeds to tell me that the company offers old equipment and outdated that he wouldn't want that equipment and that they sell the contract to ADT and the customer service is horrible, and they sell the contract to ADT. Basically all this garbage and beating around the bush to basically tell me that they can't offer me free equipment like the other company. Instead of being Transparent and honest up front, that they wont give free equipment! PLS DO YOUR RESEARCH!! CHECK WITH OTHER COMPANIES FIRST!!! DIRECT WITH ADT WAS CHEAPER THAN VECTOR, PREVIOUSLY ADS. THE MONTHLY MONITORING FEE IS EVEN CHEAPER WITH ADT, THAN WITH THEM!! Like

Don't use ADT! They steal your money. Contract they won't let you out of no matter what. 75%…read moreof balance you owe, My house is selling new buyer don't want to take over contract. I'm stuck paying $670 I can't transfer to my house because I took over this current contract. With $20 a month less payment. Better service. Shame on ADT! Run friends. Run.

UPDATE: So Terrance from "customer service" reached out to talk. HORRIBLE. All he did was say that…read morethere is nothing they can do to help or update. He said that if we can't get it together then we should look to leave ADT. There was an apology, but NOTHING done on the Company side to make it right for us in the way that we were treated. This call, was another waste of time. And we will be leaving ADT as soon as we can without having to pay their exorbitant fees for moving that have never been a part of our experience and this farce of a contract is up. USE ANYTHING ELSE BUT THIS COMPANY. EVEN THEIR CUSTOMER SERVICE REPS ARE RUDE AND DON'T CARE ABOUT YOU. We have been customers for over 10 years with this company. We've moved across the country with them. The past two years have been the WORST experience with these people. Moving once more across town, we are being nickeled and dimed, we were hung up on multiple times, and we were told we now have to move our own equipment. Rude customer service, no customer service, and no care for their customers. When this contract is over, we're out. Rude, careless, and heartless. Do not use, at all.

Their sales rep entered our private property and tried to intimidate us…read more Marketing 101: If your business purpose is making people feel more secure, don't use scare tactics. You break trust when you do that. I would say that this is the least respectable behavior of any local business I know.

I tried to close my account, but the company still hasn't done it. I visited in person and clearly…read morerequested cancellation twice, yet my account remained active. This shouldn't be this difficult. Poor customer service and a frustrating process--customers shouldn't have to repeat the same request multiple times just to close an account.

This company has the most horrible customer service I have ever experienced!! Literally 24 hours…read morespent on the phone (three days of 8 hours each) and they could never figure out why I went from using 90 GB of data a month to over THREE TERABYTES!!, for which I had to upgrade my plan and pay over $60 more per month. I finally figured it out by myself, it was the Amazon Firesticks that were doing it. Now I want to go back to the cheaper plan and the customer service reps keep throwing roadblocks at me. I cannot way to drop xfinity and go with another provider. p.s. My friend works for xfinity and said even he cannot get good service from them. He even opted to pay for his own Verizon cell phone rather than use their free phone!

A word of warning - GO ELSEWHERE to avoid being pressured and deceived. Clearly I should have…read morelooked through reviews before visiting this location. My family and I are longtime Verizon customers with multiple lines and a home internet gateway. We were on vacation in the Hixson area, and I unexpectedly needed to upgrade my device after having consistent battery issues. We've had terrible, fraudulent experiences at retail stores in the past, so I called this location to ask if it were a corporate store. The rep confirmed they were corporate so we headed to the location. We were greeted by Elijah, who later touted himself as a 20+ year employee of Verizon. He very helpfully asked what we needed, and I explained I only needed assistance with a device payoff and upgrade and that we didn't want the runaround we had experienced at retail stores. He then asked what new device I wanted and went to the back. When he returned he had the new phone as well as an unexpected new home internet gateway. He along with his manager Kaylee told us the gateway we had back at home was an outdated device and needed an upgrade. We could simply unplug one and plug in the new one. They assured us we would see no change in billing. We questioned it as we were on vacation and wouldn't be able to return for any issues. Elijah and Kaylee told us there'd be no problem. It was just a hardware upgrade. But we were still skeptical. However, Elijah consistently pressed us to proceed with the exchange along with pressuring for an adding a line (that we didn't need) and device insurance plans (that we didn't want). Elijah said once we were home, we'd just need to call customer service to deactivate the older gateway. I noted at one point the projected next month bill had gone up on their paperwork but was told by Elijah and Kaylee that number was not final and the system was still processing the rest of the transaction. Kaylee said we'd see no change in the bill for the gateway. We were still hesitant, but we allowed the team to proceed with the internet gateway hardware replacement. We got home, plugged in the new gateway and called customer loyalty to deactivate the older gateway...only to find out we'd been lied to repeatedly at this location by Elijah and Kaylee. The loyalty representative revealed that our bill was drastically increasing and our home internet package speed had been downgraded by moving to the new gateway. Needless to say, we were furious after having been lied to and taken advantage of on a vacation. Thankfully the loyalty representative was able to correct the fraudulent behavior of the Hixson location which we are very appreciative of. The loyalty representative suggested we reach out to the location to get the contact info for higher management. Ironically, I spoke with Kaylee and reminded her of our transaction and conversation. She apologized and said she didn't know there'd be a long term billing problem. Long story short, based on our experience and those of many other reviewers, this location has a consistent history of pressuring sales, deception and just overall not being able to be trusted.

They will sell you something you don't need. My phone wouldn't take a charge so I went into the…read morestore. They give you the line. We'll have to send this out and you'll have to wait. None of us want to be without our phone. So I paid to get out of my contract and was sold an iPhone 16 Pro Because the salesman said that was my best option. Of course you have to have a more expensive plan. Do some due diligence before you get screwed. Batteries plus cleaned out the charging port and the phone works great. Except I don't need it now.