We took over a Vector Security system when we purchased our home. Didn't really need it, but I thought I was doing the previous homeowners a favor because they helped us out. When I met with the sales person, he looked me straight in the eye and told me it was a three-year contract. We zipped through the contract on his phone (it was hard to read) and I believed him when he said it was only three years. Come to find out it was a five-year contract. This is an absolute integrity issue and reflects negative on this company. No one likes to be lied to!!!! We do not use the system. I have been trying to get out of this contract for two years now. They want to charge me thousands of dollars to cancel a service that I don't even use. I'm guessing they can see I don't use it back at their headquarters. Every time I cook, the smoke alarm goes off. I've had Volunteer firefighters show up at my house and it's a mess. I was advised to remove the batteries. Ridiculous! I have begged and begged them to get out of my contract and they refuse to help me out at all. The customer service people are pleasant enough and I try not to get upset with them, but this is literally the worst company I've ever dealt with. If you decide to go with this company, make sure you read the contract because the sales people will flat out lie to your face. I've been waiting for a call from a supervisor to discuss this matter further, but no one is calling me back. Completely disappointed in Vector Security. Would never recommend them to anyone ever. Buyer beware I guess!!! read more

Purchased a home in Hixson and it had a dated alarm system already installed. Wanting to support local business I contacted PM Alarms to activate the system. They installed a cellular antenna as I did not have a hardline phone which I paid for up front. They gave me half off for the first two months with $35 monthly. Fast forward six months and I decided that I wanted to update my system to current technology and started accepting quotes. The best was a completely upgraded monitored/mobile app system with fire protection and my rate would only go up to $5 a month with what I was currently paying. Wanting to stay local so I called PM Alarms to see if they could compete and they wanted $535 for new system and monthly bill would increase $15 for mobile app access. I submitted a request to cancel service with PM Alarms and they send me a bill for $1145 for early termination. Apparently, I was on a 3-year contract with them. If they would have given me something I could understand it but all they gave me was $17 off the first two months, no new hardware or sensors. So, take it for what it is worth. read more