ADS is now Vector Security in Chattanooga, TN!! Do your homework and review options before using…read morethem!!! The claim to match other companies but they dont. I had offer from Safe Streets for free equipment. Speak to someone and he tells to send offer to him. I send offer and he proceeds to tell me that the company offers old equipment and outdated that he wouldn't want that equipment and that they sell the contract to ADT and the customer service is horrible, and they sell the contract to ADT. Basically all this garbage and beating around the bush to basically tell me that they can't offer me free equipment like the other company. Instead of being Transparent and honest up front, that they wont give free equipment! PLS DO YOUR RESEARCH!! CHECK WITH OTHER COMPANIES FIRST!!! DIRECT WITH ADT WAS CHEAPER THAN VECTOR, PREVIOUSLY ADS. THE MONTHLY MONITORING FEE IS EVEN CHEAPER WITH ADT, THAN WITH THEM!! Like

Don't use ADT! They steal your money. Contract they won't let you out of no matter what. 75%…read moreof balance you owe, My house is selling new buyer don't want to take over contract. I'm stuck paying $670 I can't transfer to my house because I took over this current contract. With $20 a month less payment. Better service. Shame on ADT! Run friends. Run.

Advertised as 24 hours but I called at 9:15 last night and got no answer. No VM. Nothing at all. I…read morewouldn't waste my time if you need someone to answer or even assist with getting you into your home or car...

They were extremely friendly, responsive and fair priced. I normally never write reviews, but when…read moreyou meet people that genuinely impress you it's important to share the word.

UPDATE: So Terrance from "customer service" reached out to talk. HORRIBLE. All he did was say that…read morethere is nothing they can do to help or update. He said that if we can't get it together then we should look to leave ADT. There was an apology, but NOTHING done on the Company side to make it right for us in the way that we were treated. This call, was another waste of time. And we will be leaving ADT as soon as we can without having to pay their exorbitant fees for moving that have never been a part of our experience and this farce of a contract is up. USE ANYTHING ELSE BUT THIS COMPANY. EVEN THEIR CUSTOMER SERVICE REPS ARE RUDE AND DON'T CARE ABOUT YOU. We have been customers for over 10 years with this company. We've moved across the country with them. The past two years have been the WORST experience with these people. Moving once more across town, we are being nickeled and dimed, we were hung up on multiple times, and we were told we now have to move our own equipment. Rude customer service, no customer service, and no care for their customers. When this contract is over, we're out. Rude, careless, and heartless. Do not use, at all.

Their sales rep entered our private property and tried to intimidate us…read more Marketing 101: If your business purpose is making people feel more secure, don't use scare tactics. You break trust when you do that. I would say that this is the least respectable behavior of any local business I know.

A Vivint sales employee promised us a 10 day trial before he got fired. By day 8 we realized we…read morecouldn't use their full system so we wanted to cancel. They wouldn't fulfill the 10 day trial because they only offer 3 day trials. After a week long fight, talking to multiple supervisors, and a scammer report to our credit card company to get them to pull recordings, an executive finally reached out and confirmed we were right and the employee who offered it to us initially was fired and that's why he never responded to anyone about confirming what was promised to us. This is a very shortened version of events. But just know, Vivint is a shady business full of employees who are clueless to help anyone and will lie to you over and over again. Do not use vivint! Use anyone else and save yourself time and money. Their equipment is also subpar to most other security companies. I'm happy to finally be rid of this awful company.

From the owner: Vivint brings peace of mind with reliable smart home security, effortless home management, and 24/7…read moresupport from real people. We keep you connected and secure, and we simplify your life--every moment, every day.