My wife and I switched over from AT&T cellular to Spectrum online when we brought our new home But…read moredidn't immediately activate them as we were contemplating upgrading our phones. We went to the Farragut location on Kingston Pike and dealt with Cash and his partner Daniel. They were extremely professional and seemed to really care about at our satisfaction. The store was nice, and during our Sunday afternoon visit not very busy. My wife and I were very impressed with both of them and would highly recommend either of them to assist you with your Spectrum account.

I moved to the area 2 1/2 months ago and have had service interruptions FOUR times. I had heard it…read morewasn't a good service provider bit I had no choice because they were my only option. But now Xfinity is coming to the area and I can't wait to switch.

Me and my mom got 2 phones and signed up for a brand new phones Google Pixel 9a…read moreAnd they are great phones. We pay 177 month that's I hope my service stays on for a long time?

They are the WORST! Bad attitudes, condescending, and just downright rude! The first time we went I…read morethought maybe they were having a bad day. I have been back a few times and each time is worse the first. Even mean to my 93 year old mom who is also a customer. I'd switch but Crossville only works with Verizon so we're stuck.

Tried to get me to pay a $200 activation fee for a tailgater because I dont have dish at home…read more Called dish and they said there was no such thing! Don't trust this guy!!

I come over from Verizon to US Cellular and trust me stay where you're at as long as you're not…read morewith US Cellular you're in good shape US Cellular just in plain words sucks they charge you extra for everything your bill is covered with all kinds of expenses and fees please trust me don't use these people I've been with several companies over the past 20-25 years of having a phone and US Cellular is absolutely the worst service the worst customer service it is a bad company and y'all need to know it most of the time with them you're roaming on Verizon service anyway stay with Verizon or anybody besides these people

Charter's streaming TV app sucks. The sound goes out, lags behind the video, or chatters…read moreincoherently for no apparent reason. Count on having your favorite TV show or whatever you really want to watch to freeze or the app quits working and you have to restart it. When you finally get fed up and decide to cancel the service, be prepared to spend an hour-plus on the phone, five-minutes of conversation and the remainder is horrendous repeat-stanza music (payback for canceling the crap service). Plus, you have to pay in full for the entire service period - no reduction in billing for time not used - or call back on the end-of-service date. There is no mention of this rip-off billing policy when you subscribe to this service. NO CONTRACT, NO PROBLEM. WE HAVE OTHER WAYS TO SCREW YOU OUT OF YOUR MONEY AND MAKE YOU REGRET CUTTING OUR SERVICES!!!

This is the only cable company in our town. Since they have a monopoly it shows. They have poor…read moreto fair customer service when you need help on the website. The local service people are all excellent.

If there was a way to give a star negative rating I would. I have been contacting Spirit Broadband…read morefor 5 months requesting that they move their lines to new utility poles that I have had installed. They are required to do this if the infrastructure exists. So far I have called a total of 10 times. A majority of the time you are directed to a voicemail that goes nowhere, no returned calls, and definitely no service. Should you happen to luck up and speak to a live person you are told that they will notify the supervisor or appropriate service technicians and they will contact you back/get right on it. If you request, they will ring you to that person's voicemail which of course gives you the same result as the first customer service voicemail. The only redeeming item is that the poor customer service lady does seem to try, but it doesn't seem like anyone else in the company willing do anything for their customers. I guess I can't blame her for not wanting to pick up the phone since there is nothing she can really do to help you. I could write a novel on this, but it seems I am just one of many who have experienced these issues: 8 complaints with the Better Business Bureau http://www.bbb.org/knoxville/business-reviews/television-cable-catv-and-satellite/spirit-broadband-in-crossville-tn-90012053/customer-reviews?cacheit=y Not paying their franchise fees to Cumberland County: http://www.crossville-chronicle.com/news/local_news/county-authorizes-mayor-attorney-to-collect-fees-from-cable-provider/article_cbd5a108-8562-11e4-aa8f-4335007dae7f.html http://crossvillenews1st.com/county-goes-spirit-broadband-unpaid-franchise-fees/ Social Media and discussion site threads: http://www.topix.com/forumsearch/city/crossville-tn?q=%22spirit+broadband%22

I've used this cable service for internet for ten yrs and the last 4 1/2 yrs have been the worst…read moreservice you can imagine . I've not had service for over a yrs worth of collective days in the last 4 1/2 yrs ! They won't answer the phone and fail to show for apts etc , the only time I get a return call is if the problem has been fixed already and they know it at there end and sometimes like now I wouldn't have had service for five weeks straight and these are not storm related outages . I would appreciate that they even listed the problem on there answer service but they have not in my area . I've spoken many months ago to a man whom claims to be the owner and he was nothing but an ego maniac narcissist sounding whom ranted at me and even his own workers whom listened in apologized for his behavior to me . I feel there should be a class action lawsuit brought against this company . This company deserves negative stars if possible but I had to put one to comment ! I must also comment that the outage of service has never been at my end in my residence etc !

Called the night before to ensure a phone was available before I drove an hour the next day to the…read morestore. Haley answered and stated it was available and offered to hold it for me. Previously I had called 3 other stores with no answer. The following day I made the drive an hour to the store. Sure enough Haley was there and the phone was set aside just as I was told. After a few hours (system issues that were not the fault of the store) my purchase was complete and I was on my way. Haley was understanding , kind, apologetic due to the system issues, and very polite and professional from the time I walked in to the time I walked out. Thank you for a pleasant experience and going beyond.

Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service…read morehere NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.