Called the night before to ensure a phone was available before I drove an hour the next day to the…read morestore. Haley answered and stated it was available and offered to hold it for me. Previously I had called 3 other stores with no answer. The following day I made the drive an hour to the store. Sure enough Haley was there and the phone was set aside just as I was told. After a few hours (system issues that were not the fault of the store) my purchase was complete and I was on my way. Haley was understanding , kind, apologetic due to the system issues, and very polite and professional from the time I walked in to the time I walked out. Thank you for a pleasant experience and going beyond.

Came in a few minutes early for my 1pm appt to turn in my trade-in device. The customer service…read morehere NEEDS WORK! There aws no "hello" or any form of acknowledgement from the staff member. There was a couple he was working with and another couple waiting. I said hello (pretty much to the entire room) and inquired about my 1pm appt and he said I could sign in for the waitlist because appts dont matter and it would be a very long wait. I said I had made an appt for 1pm today yesterday to assure a shorter wait. He rolled his eyes and said I could come back later because it would be hours before he could take the 10 minutes to take my trade in... Extremely unprofessional, lacking any customer service skills and was even rude to the other couple that had been waiting. EVEN the other couple that had been waiting for what they shared was over an hour, said he could service me first, since I had an established appt. Just really disappointed in how a NEW (or any for that matter) customer was being treated AND even with a pre-scheduled appointment for something that takes 10 minutes. I hope management will take this into consideration and address the problem.

I wish it was still 24 hours. Orders are accurate however it's odd that I can't order online items…read moreunless they are physically in Crossville however if I ordered from Knoxville in Knoxville address then I could get the items. What's the point of ordering online if it can only provide items if in town??? I have to get items shipped to my daughter's house in Knoxville . Just ship it

Waited over an hour for the "phone guy" to show up. The ladies in that section really sweet n…read morehelpful. They said he was supposed to "show up within 10 minutes" we waited 45 then "another 5 minutes" . yeah he showed up 15+ minutes later. The manager man, another guy, and the "phone guy" finally showed up and he was useless. Waited for the manager for 45 minutes as well. Will not ever wait that long again.

We had just purchased new phones (my husband and I) and were paying for them monthly. My husband…read morewas diagnosed with Esophageal Cancer shortly thereafter. He died 7 months later. In fact today is the 3rd anniversary of his passing. In a month or so after I called T-Mobile to see if I could return the phone and to cancel the service. They told me I could keep the phone and all the photos and memories and they would disable it as a phone and I could keep it. I was pleasantly surprised and moved by their compassion and generosity. Thank you again T-Mobile! I was really impressed and moved by your kindness. Judy

From the owner: Visit the T-Mobile store in Greenbelt and discover America's largest, fastest, and most reliable 5G…read morenetwork. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 8819 Greenbelt Rd can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I come over from Verizon to US Cellular and trust me stay where you're at as long as you're not…read morewith US Cellular you're in good shape US Cellular just in plain words sucks they charge you extra for everything your bill is covered with all kinds of expenses and fees please trust me don't use these people I've been with several companies over the past 20-25 years of having a phone and US Cellular is absolutely the worst service the worst customer service it is a bad company and y'all need to know it most of the time with them you're roaming on Verizon service anyway stay with Verizon or anybody besides these people

From the owner: Big cities. Small towns. Everywhere in between. Get access to the largest, fastest 5G network, with…read moremore benefits, more options, and the local service you know and trust.

When I was new to cell phones I went to this store "a few times" for help since the customer…read moreservice at Tracfone was about non existent. The young ladies on duty took my phone, pushed things in rapid succession and handed it back to me - no charge. So the next time, when I changed phones, I went there to buy a case for the new phone. their prices are higher than if you order on line, but the service is worth it and my preference is usually to support a local business. Only 4 stars for the price, but actually 5 stars for the people who work there!

Not open the hours posted on door. Friday 9:20 a.m. 5 people waiting outside. Called and no answer…read more NOT PROFESSIONAL!!!!! I had to give a star to post review. 0 stars!

I went to Cricket to buy a new phone and 2 days later my phone # was given to someone else by a…read moreCricket employee in Miami. Cricket did nothing. Beware, your TN# is not yours.

From the owner: With Cricket, you can pick a cell phone plan to fit your lifestyle. Cricket offers unlimited talk,…read moretext, and data access, and no annual contract for cell phone service. Stop by our Crossville store today.

Honest reliable and is very fair-minded. Hell give you your money's worth. Carlos is very patient…read moreteacher.

From the owner: Our computer repair and home automation business stands out from the competition in several key…read moreways. Firstly, we prioritize personalized service, taking the time to understand each customer's unique needs and providing tailored solutions. Our team consists of highly skilled technicians who are not only experts in their field but also dedicated to delivering exceptional customer service. Secondly, we offer a comprehensive range of services, covering everything from basic computer repairs to advanced home automation installations. This means that customers can rely on us as a one-stop-shop for all their technology needs, saving them time and hassle. Additionally, we stay ahead of the curve when it comes to technology trends and advancements. We continuously invest in training and research to ensure that we are offering the latest and most innovative solutions to our customers. Furthermore, our commitment to quality is unmatched. We use only the highest quality components and equipment in our repairs and installations, ensuring reliability and longevity for our customers' technology systems. Finally, we pride ourselves on our transparency and honesty. We believe in upfront pricing and clear communication throughout the process, so our customers always know exactly what to expect. Overall, our combination of personalized service, technological expertise, commitment to quality, and transparency make us the top choice for anyone in need of tech services.

If there was a way to give a star negative rating I would. I have been contacting Spirit Broadband…read morefor 5 months requesting that they move their lines to new utility poles that I have had installed. They are required to do this if the infrastructure exists. So far I have called a total of 10 times. A majority of the time you are directed to a voicemail that goes nowhere, no returned calls, and definitely no service. Should you happen to luck up and speak to a live person you are told that they will notify the supervisor or appropriate service technicians and they will contact you back/get right on it. If you request, they will ring you to that person's voicemail which of course gives you the same result as the first customer service voicemail. The only redeeming item is that the poor customer service lady does seem to try, but it doesn't seem like anyone else in the company willing do anything for their customers. I guess I can't blame her for not wanting to pick up the phone since there is nothing she can really do to help you. I could write a novel on this, but it seems I am just one of many who have experienced these issues: 8 complaints with the Better Business Bureau http://www.bbb.org/knoxville/business-reviews/television-cable-catv-and-satellite/spirit-broadband-in-crossville-tn-90012053/customer-reviews?cacheit=y Not paying their franchise fees to Cumberland County: http://www.crossville-chronicle.com/news/local_news/county-authorizes-mayor-attorney-to-collect-fees-from-cable-provider/article_cbd5a108-8562-11e4-aa8f-4335007dae7f.html http://crossvillenews1st.com/county-goes-spirit-broadband-unpaid-franchise-fees/ Social Media and discussion site threads: http://www.topix.com/forumsearch/city/crossville-tn?q=%22spirit+broadband%22

I've used this cable service for internet for ten yrs and the last 4 1/2 yrs have been the worst…read moreservice you can imagine . I've not had service for over a yrs worth of collective days in the last 4 1/2 yrs ! They won't answer the phone and fail to show for apts etc , the only time I get a return call is if the problem has been fixed already and they know it at there end and sometimes like now I wouldn't have had service for five weeks straight and these are not storm related outages . I would appreciate that they even listed the problem on there answer service but they have not in my area . I've spoken many months ago to a man whom claims to be the owner and he was nothing but an ego maniac narcissist sounding whom ranted at me and even his own workers whom listened in apologized for his behavior to me . I feel there should be a class action lawsuit brought against this company . This company deserves negative stars if possible but I had to put one to comment ! I must also comment that the outage of service has never been at my end in my residence etc !