I used Innovative Restorations to install my walk in shower. After my husband died I was deathly afraid every time I had to take a bath. He would normally be there to help me get up and out of our bathtub and without his assistance the risk of slipping and falling was just becoming too risky. So in came the gentlemen from Innovative Restorations. Dean helped me choose a pattern and design that was modern, fun and absolutely gorgeous. The floor and walls are all acrylic and virtually clean themselves. I can sit down on a built in seat, use the hand held shower head attachment and it even has a pause button to stop the water so I don't have to stand up and go back to the valve to turn the water down! I'm beyond amazed. i can't say enough about the installation technicians. I had my reservations about having strangers in my house but Innovative was able to tell me their names and backgrounds before their arrival so I already felt I knew them even before they pulled into my driveway. My worries we're groundless. They were warm and friendly, considerate and polite, and acutely aware of how their work might be a disruption. The efforts taken to mitigate these circumstances were above and beyond anything I could have ever expected. Truly a wonderful experience and worth an A++++ rating! read more

I discovered late one afternoon that my washing machine, which I had been using all day, had leaked through the floor in the laundry room and through the ceiling of the finished basement. What a mess! The ceiling was drooping with water pouring through it, the carpet was soaked and the laminate floor in the kitchen area was curling up and had water standing on it. I called a plumber who contacted Innovative Restorations for me. A service person came as soon as he could and stayed till after midnight pulling up the laminate flooring and some of the carpet, taking down damaged drywall on the ceiling, and setting up heaters, air filters and dehumidifiers downstairs and upstairs in the laundry room. A crew came back the next day and moved kitchen counters (which had water damage) and furniture. Someone came everyday for a week to check on the drying out process and keep me updated. Everyone I had contact with in person and by phone was very helpful. Innovative Restorations did a great job taking care of the water cleanup and drying out. read more

Came home after a long hard day at work thought I'd get a head start on my laundry before the weekend .... Started the load came back 45 minutes later to a flooded laundry room called a couple different places got the run around called Innovative Restorations and within an hour I had the nicest gentleman at my door. He could tell I was a mess but he came in accessed the water and walked me through exactly what needed to be done put me at ease immediately. And before I knew Thomas at Innovative Restorations had everything under control he was very polite and professional and as far as the rest of the staff there they were all very understanding and helped me through the process. I loved the way I was treated and kept informed so much that I ended up hiring them to do my crawlspace encapsulation... best company out there by far and they stayed in touch with me daily till my house was done ( and they actually showed up to work everyday ) Absolutely love Innovative Restorations and highly recommend them !!!!! read more

I couldn't possibly imagine a better outcome. My Moms neighbor recommended Innovative Restorations when it was discovered her dishwasher had been secretly leaking into her sub-floor. It's a frightening event when you see your home get torn apart. The IR technicians did more than hold my Moms hand. They sympathized, commiserated, reassured, and showed heart. My Mom is dramatic and a cry baby to boot but they embraced her and assisted her throughout the entire project of drying the home out, replacing and repairing her custom cabinets, installing brand new flooring, and painting. They provided a functioning loaner sink and made sure Mom was able to use her kitchen through the long weeks of dealing with the Insurance Company. In fact, she may not even have gotten her insurance to cover everything without IR's involvement. From Dean and Pj to Scott and owner Josiah, these are people who really care about their customers. Such a rarity. Highly recommend for any recovery work and home remodeling read more

We had an emergency over the weekend and needed our floors pulled up and dried out, Innovative Restorations was there to help 30 minutes after we reached out to them. Thomas was the tech that came out and helped us, I had never had something like this happen and he explained the whole process in great detail and answered all of my questions with patience but also was straight forward about what needed to be done. Every time I called Thomas with a question he answered and was so kind and calmed me down, I sometimes called him several times a day in tears and he assured me that he and his team would help us get our situation taken care of. The work was done quick and efficiently, I was updated every step of the way. The office staff I spoke with was also extremely calm and respectful. I 100% would recommend this company for any restorative needs. read more

Just finished a repair and replacement of our Breakfast Room Floor due to a water pipe bursting over the holidays due to the freezing weather. Innovative Restoration handled the repair and installation of new flooring, and sideboards. Prior to that they dried out the wood joists and repaired other water damage under the floor. They then refinished the floor and painted the room. The repair was very professional and efficient, especially during the trying supply times we find these days. Special shout out to the carpenters, Mike and Kevin for the quality of their work. Also would like to say thanks to Kennan for his work in scheduling the repair in a timely manner. Mike Locum of Wood Floors Unlimited did an outstanding job matching the finish of the new flooring to the existing kitchen flooring. read more

We just finished an extended renovation in our home with Innovation Restoration Which included a complete bathroom remodel in the Master bedroom...enlarging the master walk in closet...enlarging the hall bath by moving a wall to include the area of a linen closet...the creating another linen closet by using another area. Jamie Gillihan and his capable teammate Josh were the ones who performed the renovation. They could not have done more to make sure the job was done correctly and with as little residual mess for us to have to deal with as possible. We appreciated their professionalism as they proved in their diligence every day they were here in our home. These men are truly an asset to Innovative Restorations. I highly recommend them. read more

If I could give a better rating I would ! We had water damage so it was a very stressful time , on a weekend . When I reached out to PJ on a Saturday he made me feel so much better . I hated to have someone come out on a weekend so I said it could wait till Monday but he insisted that his job is to take care of us and he was here within a hour! He and Thomas took the job on like it was their home ! They are professional , thoughtful, knowledgeable ! They relieved me of so much stress just by taking care of the issue promptly ! Im very thankful that we chose them and if ever have the need will do so again . Look forward to meeting the construction crew next . Thank you Innavative restoration! read more

this review is of Innovative Restorations / Luxury Bath, we had a tub to shower conversion done by them but things were done not up to our liking, Keenan the project manager came and addressed our problems and promised to make it right. HE DID!!! He sent out a different team, Jarrod and Donnie and they re-did the entire project and it is beautiful. They were very professional and after they cleaned up there was NO trace they were here. They covered the walkway through our house and our vanity to protect it. They were very hard workers and did not waste ANY time. Highly recommend Jerrod and Donnie for your next project! read more

Found mold on my outer bedroom walls behind some storage bins on Christmas Eve day. They were out within 1 hour and got right to work removing the mold infested drywall and insulation. They did mold remediation and and repairs quickly. For it being a holiday the technicians were very upbeat, friendly and professional. They reassured me it was not a problem coming out, even though I knew they had been with their families celebrating the holiday they were extremely professional and gracious with me. Highly recommend this company, will use them again for future project as well. read more

We had an excellent experience with Innovative Restorations. We live in Knoxville and they were happy to travel to help us with our projects. Our project manager, Keenan, was top notch. He was helpful, friendly, patient with us, and kept us informed at all times. They kept their word on everything they delivered. Their electricians, Darrel and his company, D&T Electric, were great! They gave us lots of advice and they did an excellent job. The painters/drywall guys, Mike and Dennis were great too! We will definitely be using them again in the future. read more

Should have called them first! This group had to come in and repair a stack of mistakes done by another company. They were always available to discuss my concerns - they listened and acted within 24 hours. Their crew was always excellent in their skills and attitude. They always chose what was best for my family and were incredibly kind. The owner was available to talk whenever I had a question and responded promptly with his team. They were always able to give me good suggestions which helped me complete the project. Thank you for being there for us! read more

Thomas came out on Friday evening to assess water damage from our hot water heater. He took the time to explain what needed to be done and installed the machines needed to help dry th floor out. Today I0-19 Thomas returned with Mason to finished the demolition. Two more machines added and will return to check on moisture levels. Truly an amazing company and staff. Also kudos to Michelle for taking care of scheduling of Scott . Thank you Thomas and Mason for your hard work and winning personalities. read more

We had a very bad sewage leak in our crawl space that we were unaware of. The very same day of discovery, Innovative Restorations was at our house to survey the extent of the cleanup and we were on their schedule immediately. It was worse than expected. Mikel spent two full days on the cleanup. We could not be happier with the result. I don't know how anyone could argue with their price, when you consider just what all is involved in the process. Well worth it. We highly recommend this company. read more

We hired Innovative to fix the shower unit due to the builder not installing the shower correctly. The shower had leaked under the house. They came to our home and promptly started the drying process. Once everything was dried they began a complete demolition and reconstruction. They installed a complete and waterproof system and replaced all the tile. The whole crew was excellent to deal with and Michelle in the office was great to keep us informed. Great job Innovative Restorations!!!! read more

Thank you so much for your help with my insurance claim, my adjuster (we'll leave un-named) low balled the estimate and what the insurance carrier was going to give me. Innovative Restorations provided a written quote and negotiated with my adjuster for why things needed to be done to make it right! They finished the job just as expected! I will recommend them to anyone who needs help with a water damage like a clothes washer overflow like it did! They're great! read more

As a remodeling contractor I'm looking for a referral partner for my customers when they have remediation needs. I've had several customers with water damage. Innovative Restorations was punctual, timely, and very responsive. Their technicians make objective prescriptions by use of professional moisture meters and hydrometer monitoring. Each time they didn't invent work. Instead they did the right work. Hats off to Innovative Restorations. read more

When our office had a possible exposure to Covid..AFTER the day my brother passed...needless to say it was a stressful time....but Julisha and the team took care of everything ....knowing about my loss, they were not only professional and prompt with the covid cleaning..they were warm and caring about my personal loss. I would and have recommended them without hesitation Susan Moser GAMA Networks read more

Stop searching for a restoration contractor, you've found them. Josiah, Julisha and the crew at Innovative Restorations are the people you hope are at the other end of the line when you're in need. The good people at Innovative Restorations are EXPERTS in their field and offer EXCELLENT customer service. They are the only call I make for help with so many restoration needs. read more