My builder worked with this company when we were building a new house. I had a lot of trouble…read moregetting the sales people to respond to my emails. The whole process seemed to take months longer than it should have. When they did respond, they were very professional. However when I had trouble with a faucet and shower after they were paid, they stopped responding. We have been trying to get action for over 6 months. They just don't respond. I am extremely frustrated. I will never work with them again.

It was initially very difficult to reach the sales team leader. Once we did and placed an order…read morethrough her for a vanity cabinet and shower unit, it took only a few weeks for the items to arrive. However, the delivery guy was supposed to call the first time before arriving and didn't bother. Then once we received the items, both had damage. I reported this to the sales lady and she never responded even after e-mailing her several times. When she finally did respond she complained of being inundated with e-mails and phone calls. Well, why doesn't this company hire more people to help her? That's very poor customer service! I didn't finally get any resolution until I called and talked to the store manager today. Now she's finally taking care of our issues today but only after I complained to upper management. I won't be using the company in the future.

We are living in a new home 4 months with cabinets that are sturdy and close softly. The dovetail…read moredesign on the drawers is so special. The same cabinet design is in the kitchen and 2 bathrooms. So far these are used daily and I am quite satisfied with a reliable performance.. We are now looking at drawer dividers and other storage items to help with organization. Bill answers all phone calls promptly and will help with your design = You will be happy with your investment

I recently bought an old house and have multiple projects in the work. My realtor recommended…read moreCopper River Cabinet Company so I decided to give them a shot. I'll admit, the first time I came in to look at new countertops, I had to scout out an employee myself because they were all sitting in the back and no one came to see if I needed anything. Not a huge deal because it doesn't take much effort to go find someone but just thought I'd point it out because it was a common theme in other reviews. That part is true-the employees could take more initiative to seek out new customers just so they know they are noticed. But the designer I worked with, Brandi was excellent. We were able to knock out every detail of my countertops and I felt really good about the process. I came back in one time to finalize the deal and ended up buying one of their pieces in the back. It was discounted and still in great condition so I thought why not. Anyway, I had come with my mom and grandma and I'm not a very big person myself, but we were just planning on c setting it out. One of the guys who worked there offered to carry it for us and get it in the truck, which was super helpful and kind. The day that they came to install the countertop, they were on time, polite, and did an excellent job installing everything as well as answering my questions. I'm 24 and a first time homeowner so a lot of this stuff is over my head but they were patient and answered all my questions thoroughly. Not only that, but they went above and beyond in making sure the countertop was perfect, even rehanging cabinets that were crooked per the previous owner. I didn't like the old countertop because it was ugly and poorly done but seeing some real professionals install this new countertop was super encouraging. They also installed the new cabinet I had bought on discount in the back and extended the countertop. I was SUPER impressed with the final result and I'm so glad I used Copper River! I would definitively recommend them to anyone trying to redo your home. The prices were great, the workers are professional, and the product is fantastic! Thanks so much Copper River for the great experience!

We used this company while finishing our basement in our new home. We met with Kira to make our…read moreselection for cabinets, countertop, and associated hardware. Kira was extremely attentive to our needs and she made excellent recommendatios to what she believed would be our best selections. Kira kept in constant contact during our construcion phase while keeping us informed of the bulding progress. Once completed she called to schedule the delivey. Bob arrived ahead of the delivery truck and insured that the complete order had been fullfilled. Bob and Kira know and understand true customer service! We highly recommend Brookwood Cabint Makers!

Nice cabinets horrible customer service. Called to ask about getting my cabinet repaired and the…read morefemale that answered the phone said she had no interest in helping me and hung up the phone. This is not only bad business its just bad people.

This is hopefully going to be an ongoing review and hopefully I will be changing my rating by the…read moreend of it. We had our kitchen redone in December of 2015 by Windows, Doors and More. We placed granite countertop which was supplied by Dark Star Marble & Granite of Fort Wayne. We were told that granite is pretty much indestructible, but we are still diligent in taking care of the countertop. We don't cut anything without a cutting board and if we use a "hot" appliance, we place a "heat guard" underneath the appliance. The other day, I noticed a three-inch or so jagged scratch/crack in the middle of the island counter. I called Windows, Doors and More and Katie asked me to send a picture so I did. She forwarded the picture to Dark Star. Katie called me back today. Without even making an effort to come out and look at the countertop, Katie was told by Dark Star to tell me to buy a red sharpie (our countertop is red) and just fill in the scratch/crack. Really? This is the solution? I spent a little too much money on this countertop to accept this as a solution. I feel there is a flaw in the countertop and wonder how many other scratches/cracks are going to show up over the years. If the scratch/crack can't be fixed, then why should I not expect the countertop to be replaced? I have called Dark Star and am waiting for a return call. I am hoping that they will make this right and I will either continue this review at a later date if they do make it right or will write another one if they make it right. I will also gladly change my rating if things change. Stay tuned... 11-29-18 I just received a call from Katie at Windows, Doors and More and Dark Star has let her know they are willing to come out and look at the scratch/crack. Someone from Dark Star called me a little later and said they would come out on Dec 14 to look at the scratch/crack. I need to be home between 9am and 3pm and they will call when they are on their way. I agreed, but said I thought the six-hour window is unacceptable. Today is the day someone from Dark Star is supposed to come look at my countertop. (Remember the six-hour window.) It is now 3 1/2 hours into the six-hour window. And now...6 minutes after the 6-hour window has come and gone, NO ONE SHOWED UP. No one called to tell me they were not able to make it today, they just DIDN'T SHOW UP. I changed my rating from 2 stars to one and would make it zero if I could. I changed many other plans today to make sure I could be here in their 6-hour window and am really not happy at all. I decided to drive over to the Dark star store. I walked in and introduced myself and said I had waited at home and cancelled other appointments and no one showed up. I asked to speak to a manager and was told that Corey was out on an install. The receptionist informed me that everyone was on an install and she didn't know anything about it. I said a woman from dark star called me and set up the 6-hour window for them to come look at my countertop. The receptionist said I was on the book and they just couldn't get there. I asked if she could call someone so I could talk with them and she said no. She said she was not going to interrupt them while they were on an install. I told her I have had many workers at my house who have gotten calls from their shop while they were working and still she refused to call. I told her I felt her company obviously thought customer service was not very important once they were paid and had their money. She said "here's Corey's card if you want to call him" I did call him. It was about 4pm when I called him. He told me they were busy and couldn't make it. He asked what I wanted him to do about it. I said I would like someone at my house tomorrow (Saturday) morning. He said that was not going to happen because they don't make service calls on Saturday morning. He said they would get to it when they could get to it. I said it would have been nice to get a phone call to let me know they were not going to make it. He told me they called a few minutes ago to which I said "do you realize how much past 3:00 a few minutes ago is?" He did not seem to care. (I then texted him after we hung up to let him know either they called the wrong number or someone lied to him about calling me because I had no missed calls or voicemails. No reply from him). Then he seemed to get angry with me and said it was a three-year-old countertop that I have scratched and now I wanted them to take responsibility. I told him we did not scratch the countertop. We always use a cutting board and when we use a hot appliance, we always put a heat sheet underneath it. I told him even though we were told the countertop is indestructible, we treat it like it is not. I told him we take care of it like we spent $5000 on it...because we did! He said that he KNOWS we scratched it and it is not possible that it is a defect.

Did not go perfectly, but they definitely made it right for me and I am incredibly happy with my…read moregranite!

They did a great job for an incredible price. Their installation team was friendly and competent…read more I would highly recommend them.

We updated our kitchen and the contractor usually worked with Wise Stone Choice. After our kitchen…read moreproject was finished, I can see why he prefers them. Robert Garcia was very helpful in letting us walk their inventory of granite to choose what we wanted. Unfortunately we couldn't find any granite that suited our design but saw a nice piece of quartz. It was here that Robert really did his homework. He managed to find us the perfect piece of quartz that fit our design and was able to cut and perform everything we needed. During installation his crew was friendly, fast, and made very little mess. If your looking for countertops and customer service. I can definitely vouch for a positive experience in using this company.

I bought two 6 packs of tomato plants one roma and one beef steak tomato plants. Now that they have…read moregrown in the ground for 3 months apparently someone or the growers have missed mark or switched the labels. So I have all cherry tomatoes

Ordered new front door with no deadlock. Door and casing arrived and was installed by contractor…read more Upon visual inspection, I noticed hole in casing for deadbolt. Emailed pics to Menards and they ordered correct casing. Problem is, I have to eat $300 removal and install on new door casing. Person I spoke with, after a long hold on phone, said they might cover $50 of that. Not what I ordered but yet pay the price for supplier mishandling.