It was initially very difficult to reach the sales team leader. Once we did and placed an order through her for a vanity cabinet and shower unit, it took only a few weeks for the items to arrive. However, the delivery guy was supposed to call the first time before arriving and didn't bother. Then once we received the items, both had damage. I reported this to the sales lady and she never responded even after e-mailing her several times. When she finally did respond she complained of being inundated with e-mails and phone calls. Well, why doesn't this company hire more people to help her? That's very poor customer service! I didn't finally get any resolution until I called and talked to the store manager today. Now she's finally taking care of our issues today but only after I complained to upper management. I won't be using the company in the future. read more