UPDATE: The ability to reach someone via the online portal has improved accessibility. The check in and check out process has also significantly improved in recent visits with significantly reduced wait times. It's not as good as I think it could be, but it's getting there. I love my doctor here but getting in touch with him, or anyone there, is a nightmare. The horror stories here about long hold times are true. Also appointments can take an hour or more for 15 minutes with your doctor. I put up with it because my doctor I like is there but it's not good. read more

Executive staff or doctor make exceptions for policy of one person only back with patient in the waiting room . For example a patient 80 years old bedbound and cant walk or stand you that's in a wheelchair accompanied by your spouse that is 76 years old. Having another relative there or someone there to help pick up or move the patient in the waiting room is essential also the fact that elderly parent doesn't pick up all questions or understand what it said so that's why you make exceptions. Especially when the staff can't even put the patient in the bed and has to call the person they put out in the lobby to come help. Not to mention the carefree care less gossiping staff at the front desk. I'm sure this is in the quality of care the Columbus diagnostic wants for trains their staff to do. Empowerment understanding professionalism and basic caring that's not a lot to ask . read more

If you've been getting your healthcare from a clinic that's in a slum in Bangladesh, you'll be disappointed in Columbus Clinic. The Bangladesh clinic will be better: more accurate, less waiting, and kinder reception. read more

The automated phone service is terrible or I would have give a 5 star. The receptions are great. I have heard them verbally abused, but they keep there cool. All of them are polite and professional. Dr. Ross is great and all the PA's are very good. The nurses go the extra step to help. read more

Columbus Clinic is the worst place to go if you are sick. Don't go please.....I'm sorry to say they need to close the doors I went for a bad cough the Nurse Practition didn't check my chest are look at me at all...all she did was describe for me antibiotic and sent me to X-ray. I been searching for a New Place...I pray my prayers be answer soon. They are taking advantage of Insurance coverage for so many patients. Once again Columbus Clinic needs to closed or get better Doctors read more

I have been a patient of Columbus Clinic basically all of my life and never had a problem until recently. What is the f*ck is up with this new horrible automated answering service?????? I have been trying to get my RX refilled for the past week, followed all the automated steps SEVERAL TIMES - AND NO ONE WILL CALL ME BACK!!!!!!!!! I'm seriously considering switching doctors, this is insane and unnacceptable. I need my medicine!!!!! HIRE MORE PEOPLE YOU CHEAP A$$HOLES!!!!!!! I'm livid!!!! - I do not recommend this clinic - I would give negative stars if possible. F- read more

Kenya, the patient access representative, talked very loud and was very unprofessional. When a patient was called to check in, I could hear her asking the patients their personal information as she entered it into the computer. She needs to receive training on patient confidentiality. read more

The automated phone service is awful. No one returns your calls. How are you to reschedule an appt? I like my physician there but this is unacceptable. I will have to change to a doctor's office where I can speak with people! read more

No one answers the phone so cannot make appointments or get any help for any issue. Absolutely ridiculous!!

Waiting on hold for 9 minutes before speaking to a person is pathetic! The doctor we see is perfect but the wait time is pathetic as well. I don't understand why appointments are scheduled 15 mins apart when it takes 45 mins to 1.5 hrs to be seen by the doctor. Hire more doctors or schedule less patients and hire more receptionist so i and other will not have to be on hold for so long. read more

My mother needs her prescriptions refilled however Columbus clinic will not do it unless she is seen first. All she asked was for 2 months worth without coming in due to the Coronavirus epidemic going on. She is 67 with asthma and COPD. She shared her concern with them about coming in at this time and said she couldn't put herself at risk of exposure. The response she got was suit yourself. Schools are closing, sporting events, concerts and so forth are all being cancelled at this time due to the severity of the Coronavirus. Two months worth was all she asked for. Columbus Clinic you do not care for the well being of your patients. She will be transferring to a new doctor. read more

I had a lab appointment this morning after being there for two hours, they say I need to see the new doctor before labs are done. Now this doesn't make sense at all. I have gone to this clinic for 10 years and my last two doctors relocated out of state. Not my fault. So I'm given a new doctor, why was I given an appointment for labs if I have to see him first. They have all my records at a fingers touch. Just ridiculous at best . read more

Waited on hold for over 45 minutes. Had to cancel my Ra doctor because they are too lazy to fill out paperwork for the the other doctor and give a clearance .been trying to get recker sent to my new doctor and still haven't return calls back read more

I was started on a medication that has urinary track infections and yeast infections. I get a yeast infection and despite my many call, my doctor refused to call in Diflucan for me. To make matters worse, they use CNAs masquerading as nurses. So there is a CNA between me and my doctor. Bad patient care. read more

For the 3rd. time I will be out of medication due to inability of the staff and the ridiculous automated phones. NO ONE CALLS YOU BACK. Knowing that they close at 12:00 on Fridays and closed Sat. & Sun., I called and left my prescription refill on the previous Wednesday at 12:04, more than enough time to process my request. On Thursday I called and got a different recording that did not allow access for prescriptions. On Friday morning I called back and left my request again. I them left a message for the nurse, still no answer. My wife then drove there from the next town hoping it was at the front desk, No such luck, but we did find out the Dr. wasn't in that day. This is the most SCREWED UP SYSTEM I EVER SEEN. read more

This place has terrible service. You can't talk to a real person when you call. You NEVER get a return call. I was a patient for 2 years. Service got progressively worse. Please do not even consider taking your loved one here. Any physician who puts up with bad service in the office is part of the problem. I kept getting shuffled between physicians because most had sense enough to leave. read more

Waited on hold for over 20 minutes. Had to cancel my 75 year old fathers surgery because they are too lazy to fill out paperwork for the surgeon and give a clearance. read more

Columbus Clinic - Normal wait time on hold for appt desk - Internal Medicine Near Me - Columbus, Georgia

I am so disgusted with this new automated service. I get the point to have it but to NOT call back at all is insane. It tells you in the automated service to not call back if you leave a voicemail. Really? Then call your patience back!!!!! Im just trying to get a freaking refill people!!! I would advise to chose another doctor. I wouldnt care if you even like your current doctor here. I like mine but Im not putting up with this crap! read more

Literally absolutely ridiculous to wait on hold for over thirty minutes to attempt to make an appointment. How about train your front desk employees to actually answer the phone instead of just automatically placing them on indefinite holds. I'm about to just drive up there to attempt to make an appointment because I'm so frustrated with this crap service. read more

Be prepared to sit and wait! Not very clean! Front desk on first floor are rude and always trying to collect money when my insurance pays the full thing because they can't scroll down their computers to see the co insurance! Nurses are incompetent and 2 hour Labcorp wait! When I had a knee injury, they never offered me a wheel chair and just walked off to X-ray leaving me to hobble helplessly way behind. I have never seen such ruthless heartless people, didn't they sign up to be care takers? read more

Always treated with respect. Friendly nurses and aids who take the time to ask questions. They always manage to get things done quickly but still have time to listen read more

The actual medical care is very good. The administration is unacceptable. Phone calls are either not answered or you are placed on hold for inordinate amounts of time. The Relay Health patient portal is good but often the actual person that needs to take action is either not notified or notified in an untimely fashion. My Wife and I are planning to move from Columbus in the near future, but if we were to stay, we would look for another primary care provider because of the administrative inefficiency. read more

I would give a negative rating if I could! No longer can you call in and even have the option of waiting on hold for an extended wait time. You now have to leave a message on their call-back messaging service. I left a message on the same-day appointment line Wednesday morning to get a call back that I missed Thursday morning. When I returned the call 2 minutes later, I had to start the process all over again and was not called back until this morning. When I asked what was going on, I was informed they have a new method because of the complaints of the long wait times, so now no one answers and you have to wait for them to call you back. THIS IS INSANE!!!!!! There is a SIMPLE fix to extended wait times- hire more CSRs and pay them a decent salary so they will stay! I love my doctor, but St. Francis is cutting WAAAAYYYYYY too many corners, so I will be finding a doctor that has an actual person answering the phone lines! read more

I do like my doctor ..I have been his patient since he started his practice on St. Mary's Rd. However, I am now searching for a new doctor as I can not continue the stress with the billing dept. I pay my copay at each visit but still get bills for them and other charges already payed for, as proven by my canceled checks. Previously I could at least phone or visit the payment office at the Flowers building now "Any dispute regarding this statement or any amounts due must be submitted in writing tp P.O box 19000, Belfast, ME 04915-4085 " as stated on the bill. read more

My first contact with this clinic via phone, the hold time is too long and when someone do answer some of them are RUDE as hell. I called my insurance carrier and they told me the same thing when they called and was given the excuse. My first visit to see Dr. Starr Whittaker, 31 October 2019. Good visit with her. When I was checking out I noticed the wrong address on my prescriptions. I told (Rachel) and she corrected it in the system and advised me to call the next day. On 1 November 2019 I called to make the change on prescriptions and fax to the VA in Tuskegee, AL. Unfortunately I did NOT get the receptionist's name when I called. She was very RUDE; over talking me when I was trying to tell her what I needed. I hung up. I called back to speak to her supervisor/manager and I was transferred to Donna and she told me (Rosie) was in a meeting, but would give her the message. I did NOT receive a call from (Rosie.) I needed my prescriptions faxed to the VA in Tuskegee, AL so I can get my medicines. When I called back I learned they close at 12 noon on Fridays'. What kind of business is this that (Donna) did NOT tell me so I would NOT expect to receive a call until who knows when. I called back not knowing they close on Fridays and they were close. Of course, (Rosie) had NOT and did NOT call me. I will use the chain of command (COC) until my voice is heard. If it is their policy and procedures to lie and NOT contact a patient (Veteran) and fulfill our request, then I will definitely request my insurance to find me another medical doctor where the customer service is outstanding!!! It seems like (MOST) places now customer service, at least good customer service is DEAD. read more