The reason for a two star is because of the 2.5 hour wait before I was called in (for a 10:00AM appointment I was called in for a X-ray at 12:30PM and then the actual procedure at 1:00 PM). The staff are extremely courteous and professional, but the whole mismanagement of time did not go well with me. I was there for a tooth extraction and the actual procedure took about 10-12 mins. The doctor was quick and the nurse spoke so fast giving me instructions on what not to do in the next 24 hours :) read more

They seemed to have sacked the dentists I used to use here which was a big negative for me having liked the other ones. I hate seeing the little guy get stepped on. They also really hiked the price about $200 just for removing one tooth. No one deserves this kind of money for such a basic service. I think they hired too many people is the reason for the overpricing. read more

I went to the Columbia dental in Manchester Ct. The end 0f 2024, first they removed 1 tooth, and I was to get a cleaning in the next 2 weeks. Near the end of the year, they billed me 1,400 dollars and I paid it at with my bank card in full. I went back for a cleaning and they didn't do it. They didn't schedule the cleaning. Now I am starting to think about the bill because it didn't make sense why it was so high. Come to find out Columbia sent the bill to my insurance company, and they tried to double bill. This is only the start of things to come. Columbia told my insurance company that they did a bunch of work that day on my teeth and they couldn't prove it. I was in the seat for about 25-30 minutes, and it was no way they did what they billed me for. Columbia never told me that I was out of network and I had to pay this large bill. I went to my M7t bank and explained to them what happened and the bank stopped the payment and refunded my total amount. When the dentist gave me nonvaccine he just stuck the needle in my mouth without the pre-numbing agent. Columbia also did work and refused to repair the damage to my veneers. To end this horror story, when I was sitting with the billing person, a patient was screaming because of the pain, and the dental staff were laughing about what had just taken place. Currently I am talking with the Veterans Administration about holding Columbia liable for the damage they did to my teeth. read more

I scheduled an appointment Sunday for a Monday in Bristol. When I arrived at the Bristol location monday at 1pm, I knocked on the door, no one was there so I called the main number. I was told by the assistant that she has a note that office is closed, and they tried and called me and left me a message. I had no record of a call and no message. There was no apology, just a hang up. Because I'm not from area I recalled and booked in Manchester. There I had a very positive experience with Dr Bhargaca. Super fast and efficient. Tale of two cities!! read more

First of all. I have been overcharged multiple and each time I have tried to have this addressed they direct me to the billing people. Who never answer their phones and never respond to emails. They have also not given me a credit on my account. Secondly I had my first crown done two weeks ago and my jaw is still sore. I have tried calling 3 times to ask if what I am feeling is normal and it feels like there is nerve damage. I get told they will call me back and then I never get a call. I still have no answers. I am incredibly unhappy with their service and do not recommend them to anyone. read more

ABSOLUTELY HORRENDOUS SERVICE. I suffer from anxiety especially visiting dentists. i have been to several dentists and they have all been awful. One day, i decided to bite the bullet and have one of my tooth pulled. I was sitting in the chair and they gave me 3/4 vials of numbing at this point. i put a post up on fb - nothing bad "here at the dentist! pray for me because my anxiety sucks and i havent heard good things!" they gathered in the hallway while i sat in the chair - with alot of anxiety. they came into the room and said "Because you wrote a post on fb, you can leave!" and im like "theres nothing wrong w/ my post, i have anxiety. that means you get afraid of companies!" they absolutely refused to finish what they started. Do not come here! they are scammers, they behave terribly and they have no customer service. you would think i called them bad doctors. and they always had problems with me - none of which is true! take your money and your teeth elsewhere. read more

I came in with a chewed up upper plate. There wasn't even enough left to show except a couple of teeth. Spoke with finance person. I have insurance, we discussed what I would have to pay out of pocket that insurance wouldn't cover. No problem. Saw the crew they made molds had me wait come back in, check them ,etc...guy asks me if I have a picture of my smile. So I show him a picture. Great he says. Come back tomorrow and pick them up. I go pay my portion of the bill. I am told we are all good. Come back the next day to get my upper plate. They looked beautiful in my hand, I was really excited, until I put them in. They were tiny!! I said to him, the teeth are way too small, his assistant said "well you don't want big teeth". No I want as close to the size as my original one. It totally changed my smile y face, everything. I don't even look like me, I don't smile like me anymore. They cause problems when I am chewing as they are so short they catch the inside of my upper lip and I bite myself. Ok, I am not happy, but then Months and months down the road I get another bill from them saying I owe an additional $900+ No. No. And No. read more

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Columbia dental started a root canal for my son Steven, we went back to get the post an cap and they refused to finish the job stating they didn't carry husky anymore. My handicap son has had terrible pain buy them refusing to finish what they started. I give them a zero rating. read more

First went when a cap came off the day before a holiday, and they were able to take me as a walk in since my regular dentist was closed for the holiday. Had another problem with another tooth, and my dentist could not take me for two weeks. Remembered how well they did with my tooth. Went back in as a walk in, and again, they took me that day. Come to find out, found some more problem, and was able to get it fixed, did not have to go back since they have an in house lab. read more

WORST DENTIST OFFICE OR DR OFFICE IN GENERAL!!!!! I have been suffering with tooth pain and considering their zero compassion and all my anxiety, I needed to wait for nitrus after an awful first experience WITH THEM!!!!!! Not only did I have the same appointment scheduled for about a month now and have been suffering in excruciating pain ever since, mind you is the only place that accepts my insurance, AND THEY JUST CALLED AND CANCELLED ME AFTER ALL THIS TIME!!!!!!! They gave me one other option of coming in this weekend, which is only 3 days from now, OR MAY, which is about 2 MONTHS FROM NOW!!!!! When I said I'm not available for the weekend as I have to work, I would get fired for taking the weekend off with only 3 days notice. HOW CAN THEY DO THIS TO PEOPLE?!?! This was awful. This was nothing but their fault and then they turn around and say "well there's nothing I can do" BUT ITS THEIR FAULT AS THEY JUST RANDOMLY CALLED ME TO CANCEL THE APPT IVE HAD FOR A WHOLE MONTH AND GAVE ME ONLY ONE OPTION OTHER THAN HAVING TO WAIT ANOTHER 2 MONTHS!!! This might be the most unbelievable experience I've ever had. I am beyond angry. THIS IS NOT HOW THINGS WORK IN THE REAL WORLD. Oh, and btw, if you have an appt, make sure you don't miss their confirmation call on accident, because they don't leave a message and will just take it upon themselves to cancel the whole appt as this is what happened the first time. Nothing but AWFUL EXPERIENCES. But this has to be the worst as I've been suffering in pain and already counting down the days to me dentist appt, barely able to eat...... Something WILL be done about this. This is not ok. Not fair to the patient. read more

Columbia Dental - THEIR PHONE CALLS TO CANCEL MY APPOINTMENT THEN ACT LIKE ITS MY PROBLEM!!!!!!!!!! - General Dentistry Near Me - Manchester, Connecticut

I was highly impressed with Columbia dental. The professionalism yet sensitivity to my anxiety (which was pretty extreme) with regard to having a root canal was outstanding. They were even able to schedule me in same day after the initial consultation revealed it was necessary. The quickness with not having to dread the first procedure, as well as the suggestion for taking a one-time medication to ease the stress (it took my mind off the pain while it was happening! Pretty amazing!) served me quite well. If i lived in Manchester, I'd visit Columbia for my regular exams too. Rest assured, I'll continue traveling a few towns away from middletown to your operating room for all the stuff my local dentist can't do! read more

I got my wisdom teeth extracted at this location, while I was chatting with the dental assistant pre-op, she noticed I had listed anxiety/depression on my medical history form. She then made an extremely ignorant and hurtful comment- "I always wondered how girls like you could have depression. I mean there's kids with cancer that are dying" Unfortunately depression is not as ignorant as your employees, and affects peoples of all shapes and sizes. Luckily, I'm strong enough not to let this comment to affect me- hopefully you can educate your employees on mental health awareness and how their comments of patients medical history should be for professional purposes only. read more

My experience with Columbia dental hasn't been good. Apparently they left the Cigna network but never said a word. They knew the procedure they were about to do wasn't covered with an out of network dentist but they went ahead anyway without informing me. Looks like I'm looking for a new dentist after all these years... read more

Hadn't been to a dentist in a very long time and was in need of a deep cleaning. Doctor June and her assistant were wonderful.

Worst dental experience of my life. Please go somewhere else if you can! Place was dirty. Arrived at 1:30 for appointment didn't get seen until almost 2:30. Took the dentist almost two hours to do one filling very odd. I was told before leaving I needed 7 fillings and a root canal done which is not the information that was given to me prior. read more

Don't waist your money here the dentist are terrible and there labs are even worse!! I waisted almost 8000 dollars and I need it removed and its been two years of pain and swelling. read more

went to Columbia Dental because my bridge had broken They wanted 9,000 for a replacement. I canceled my appt, had a second opionion. The replacement bridge Columbia was prepared to attach the bridge to a capped tooth and a loose tooth. Would not last. I did not have them do the work. I have been calling and visited the office to speak to the billing manager. He told me several months ago he would stop the Citizens Pay line of Credit an refund the 125.00 they have been taking out of my bank account for months and months. Needless to say nothing has happened to help me. I am incurring 35.00 charges for all my auto pay bills and will be taking this to The Better Business Bureau and my senator for assistance with this ongoing problem. read more

Dr. Ismail Okasha is an amazing prosthodontist! He and his lab technician Paul have a wonderful aesthetic sense and were able to create the most beautiful denture I have ever had since having my teeth pulled 15 years ago due to severe bone loss caused by toxic nickel and beryllium under the crowns and bridgework placed by another dentist decades ago. Because of all the bone loss in my maxilla, implants were not an option and I have never been able to find a dentist who could fabricate an upper denture that looked good and fit right, until now. I was just about to give up and then joined a new insurance plan (United Healthcare Dual Complete Medicare Advantage Plan) that recommended I try a prosthodontist instead of a general dentist and they recommended Dr. Okasha as one of their preferred providers. I immediately made an appointment with him and he was always very kind and patient with me. I had my final wax try-in today and couldn't be happier! They did what I thought was impossible: they made me a gorgeous new set of teeth! I can't thank them enough! Everyone in the Manchester office is very kind and professional. And if you happen to have any difficulties getting a well-fitting and great-looking denture made due to bone loss, or for any other reason, I highly recommend Dr. Okasha and Paul! read more

Columbia Dental - General Dentistry Near Me - Manchester, Connecticut

Affordable great work . I used to use aspen dental , but they had subpar work that they didn't stand behind and triple "book price" prices. Do yourself a favor and check out Columbia dental. read more

I highly recommend this place to anyone in the area looking for a new dentist. I went there today for oral surgery. I was unable to pay my total portion of the co pay, and they were willing to work with me to come up with a payment plan that I could afford. They gave me laughing gas to help ease my anxiety. No dentist has ever done that for me before except for when I had my wisdom teeth removed years ago. They gave me lots of novacaine so I didn't feel any pain. Great people here and I will be going back read more

I'm a dental assistant. NOT here, not ever. I got in touch with my insurance about what oral surgeons are covered near me to extract my wisdom teeth and was happy to see so many women listed under this one number that was supposedly in Enfield. I called, not knowing it was a chain or that it was in Manchester until the end of the call. I showed up anyways because they fit me in so quickly for a consultation. I felt my stomach drop when I looked at the building, my first thought being I could never work here. The building was worse inside. They say they're on the third floor at a certain suite # but they basically own the whole upstairs. They leave EVERY DOOR (5+) open which creates a lack of privacy/is not HIPAA compliant. The reception area isn't trashy anymore like past reviews said but it was extremely chaotic with people coming in and out of every door. Office staff was bombarded with calls but had their conversations amongst themselves anyways. I was scheduled for noon today and I showed up early, but walked out at 12:30 after reading reviews the last 2 min I sat waiting. I wasn't the first person to walk out today, about half the names they called out before me left too. The other reviews on this page are very scary. I feel bad for the staff here probably thinking this is normal. There are signs at the main entrance currently that say to call to see if you can be let in due to COVID. Their number doesn't necessarily connect you to their Manchester location which caused an overflow of people in their waiting room that can only seat 4 people. read more

I was in a car accident and broke 2 front teeth. I called the Manchester location and they set me up for an appointment. Apparently, Columbia Dental feels they need to do a "consult" before treating you. So, they took x-rays and gave me an appointment for the following week. I had already explained to the staff before I came in what had happened, so why set me up with a "consult" instead of an appointment?? I returned the next week for my appointment, and I left looking like Count Dracula! The dentist had given me a composite filling, and apparently she thought leaving me with fangs would be sufficient. Whenever I have had to see a dentist at Columbia on an emergency basis, they always give me one of those 15 minute "consults" and so many x-rays, I should be glowing. It seems like they are double-dipping into my insurance coverage, which is Husky D. The last time I was there, the dentist I saw was very nice, but they could give me no definitive answers on how they were going to fix my broken teeth other than they had to get approval from Husky. I've been seeing the new commercials for a few weeks now saying they are open 24/7. Is the commercial talking about a different Columbia Dental?? Check out Sunshine Dental on Spencer St., Manchester instead. They're awesome. read more

The Manchester office were great! They were nice, professional and got a complex procedure identified and a surgery done the same day.

I have been waiting 6 months for a refund that is owed to me. I was told back in April or May that they "approved" a "partial" refund, did not receive that. I will no long accept a partial refund, only a full refund. These guys will ignore every single call you make to them, they will tell you lies just to try to get you to go away. If I have to, I will show up at their main office in Manchester CT and cause a scene until I GET THE MONEY THAT IS OWED TO ME. read more

Excellent service on a budget! Short wait time. Great staff and thorough communication throughout the surgery. Glad I went to Columbia. The office was very clean and even though they were busy everything was organized like a well oiled machine. Charming,calm atmosphere. read more

This establishment has been completely unprofessional and I would not recommend anyone to go there for a dental procedure. I had to wait over 3 hours for my appointment for wisdom teeth extraction. In addition, trying to reach out to be connected to someone was an extreme hassle and it is clear they were understaffed. Definitely go somewhere else! read more

STAY AWAY!!! Went for cleaning, xrays and exam. Cleaning went well, but the Dentist said he didn't see anything on xrays that explained my tooth pain, and said I should see their Endodontist. The Dr. & location are under contract, according to my insurance carrier, yet I'm still being billed by Columbia Dental. !!!! Also, I got a second and third set of xrays from other offices, and the dentists I saw agreed I need a root canal!!! They even showed me the xrays, and I saw the condition that requires the root canal. So not only is the Columbia Dental office on West Middle Turnpike in Manchester charging me for work covered under my insurance, but the dentist who saw me there is, dare I say, not very good! read more

This place is the worst place my appointment was for 3:30pm and I waited until 4:43pm to be call to the room this dentist not good you will wait a long time here.then for a appointment it takes like a hour more read more

This company has turned to total garbage. High staff turnover. Doctors are never at location or running late. Witnesses staff arguments within waiting area and in front of customers. Locations closing, with no notice or outreach to clients/customers. Some locations open or close whenever... Likely due to low or no staff. Upon trying to schedule dental needs/Appt., I have been p!aced on hold..never to be answered back or hung up on. Since my normal location suddenly closed, also secondary.... Call center continues to try to send me and my family to new Hartford location (330 Main St. HTFD) where there is only street pay parking. Let mention this location is directly across from a Methadone Clinic...... Yeah, definitely time to find another Dentist. read more

This place is horrible. I started coming here right before the pandemic because my family dental practice closed and I wanted to stay up on my cleanings until I found a new place to settle in. I've been to multiple locations and the experience has gotten worse each time. I most recently had a filling done by Dr. Syed. He was so condescending the entire time and just a jerk. Not only did his tone and communication suck but the conversation that he and the dental assistant had during my procedure was entirely inappropriate and unprofessional. Clearly the staff hates working there, which is probably why I've had the same tooth filled 3 times now. Stay clear of this place. They are the absolute worst read more

My cousin needed immediate dental treatment on Mother's Day for an abscessed tooth and Columbia Dental got us an immediate appointment. The staff is so professional, courteous and very fast! I highly recommend them. read more

I dont know why i keep coming back here. I guess i am expecting them to fix the mistakes they've made! It never goes as planned. I am in more pain, pay more money, and the problem is now three fold. I finally came back to have a procedure completed since the pandemic hit, implants. I was met with hostility, aggressiveness, and a less then average job. Not to mention the lack of humility that was expressed. They let me sit there with glue all over my face, no one even bothered to wipe it off as they yanked the implant from my mouth...tears running down my face. I still owe thousands of dollars but will never be back. The pieces i have do not fit my mouth and no one has listened to me since 2019. 15,000 dollars later and still in pain. My mouth never healed right and I cannot take them to court according to law in CT. Trust me, I've been all through it! But if i can help someone else not make the same mistakes I've made, i guess that will have to be enough. I need to find a new dentist. read more

Filthy dirty I literally gotup out of dental chair and walked out.

I love the dentist. 28yo. Here for normal cleaning. I have a small mouth, squished teeth, my gums always bleed when they/I floss and sometimes just by brushing. But I have never had a cleaning where I've been in so much pain. She was harsh and didn't react to my twitches, sharp inhales, or eye squeezes. Just told me I had spots of gingivitis so cleaning them would hurt --- yeahhh I've seen two other doctors regularly over the past 5+ years, same gingivitis issue and close teeth but NOT the same pain. My jaw really hurt afterwards as well. Long time scraping and stabbing. Took LOTS of X-rays... Crappy communication. Assembly line service. Asked nothing about my dental history. Passed me off to Dr who didn't even introduce himself. Overheard him telling another asst certain teeth and something along the lines of filling, flatten it out so brushing's easier. Never said anything TO ME other than asking if I had any teeth pain (no... Well unless u count during the hygienist's cleaning)- asst. asked me to follow her and that was the last I saw of him. ?!?!? She dropped my chart w receptionist (helpful, nice, friendly) and disappeared. Recep sent me down hall to other room where I had to wait a while again. Machines not working, had to get maintenance. Second Dr. Unknown examines, injects Novocain and I finally interrupted and asked what was going on, no one told me anything just sent me on over and I haven't had a cavity since I was 5. He says the other Dr says I need two fillings but he says he disagrees, one. Is it a cavity? No a "catch." He was friendly and treated me like a person at least. No mention of if I had to wait to eat/drink... I googled for aftercare. I think they do more/bill more than actually needed. Barely communicate with you about your own health. I got no paperwork about what was done or that had their names on it. Seemed scammy/sketchy. Big dental chain treatment I guess. There for over 2 hours... Needed a 6mo/yearly cleaning. Not enthusiastic about going there again. read more

I don't know what type of business they are running out of this office , by far the worse experience I have ever had! I have serious concerns about the safety of their patients. My son had an appointment to have his wisdom teeth removed - he should have left and not returned on the day of his consult. The front desk staff was unprofessional and rude. They were having personal conversation and at one point, the office manager, who was also unprofessional, called them out on it in front with of a full waiting room of patients. After the procedure they discharged my son with no aftercare instructions. I had to call the office and ask them to scan a copy to my email. Three days post surgery my son was experiencing minor complications, we called the office and spoke to a dental assistant who said "what do you want me to do? "The best I can do is schedule an appointment, I'm not the doctor." When I asked for his name he refused to give it to me- "no, I'm not giving you my name, you don't need my name". I asked to speak to the office manager and he hung up on me. I called the New London, CT office and spoke with Julie- she was very helpful. Julie scheduled a follow up appointment for my son in the Manchester office, with the dentist who is also the owner. On the day of his follow up appointment, I spoke to the owner who barely had any interest in hearing what I had to say. I am beyond frustrated and disgusted w the customer service/care! I wouldn't recommend anyone to this office! They should not be in business! read more

I was so nervous going here because of the reviews, but they were the only place available to extract a wisdom tooth that was causing me awful pain. They were able to get me in the day after I called (nowhere else had appointments for 2+ months) and the receptionist, assistants, and doctor were all so fantastic! They explained the pricing and the procedure to me until I fully understood; they made sure I had no pain at all; they gave me laughing gas on request to ease my anxiety; they were so patient and kind the whole time. The office is much cleaner and significantly less dingy than previous reviews describe it as. I highly recommend this place. They were clear on pricing, showing me what the highest I should expect to pay so that there were no surprises (it ended up being significantly less). They take Carecredit and Aetna Dental savings plans. Will be going back read more

If I could give this place less than one star I would. Full disclosure, this event happened a few years ago. Long story short: told the dentist post-novacaine that the part of my gum near the tooth she was to drill didn't seem to be numb. She informed me that SHE was the dentist and I was the patient, and that she knew what she was doing. Cut to the MOST BLINDING PAIN I have ever experienced in my life. The area was NOT numb, and she had drilled into a live nerve. I shrieked and began to cry out of pain and shock, and she said...drumroll...."Stop being a baby." Needless to say, I told her to GTF out of my mouth. Absolutely no attempt by her or any of the other dentists there was made to atone for that error. This is the worst of my experiences there...the few times I went before this were also not good. I've experienced bad customer service and bad bedside manners. I heard through the grapevine that Dr. Blinding Pain was sent to anger management classes eventually. read more

I've been coming here for years. And my insurance just changed on 1/31 from Cigna to husky I had a scheduled appointment for tooth pain ,and they treated me like !! The worst Dentist !!!!!!!!!!!!!!!! read more

I had one of the worst experiences I've ever had in a professional setting or lack there of. I went for a crown with Dr. H and the appointment was for 10:00am and when I arrived I asked the receptionist about how long the procedure would take as I had to be at work for 12:00pm and he said about 1.5 hr. Then Dr. H and her assistant bring me in the exam room and begin to numb me. Dr. H. also starts to go over my x-rays with me which we had already discussed on my first visit so I remind her we had already discussed this and I understood and I also ask her about how long will the work take today. She says I am in her schedule for 2.5 hrs and then she leaves the room and goes back to another patient. As I am sitting there waiting for her to return I realize it is now 10:30 and it would probably be best to reschedule as I would not have enough time for the procedure to be done and make it to work on time. So I get up and walk over to the receptionist to see if I can and suddenly Dr. H appears out of the back and request to speak with me back in the exam room. My belongings were still in there so I follow her and as soon as I step into the room she closes the door behind me and holds the handle and is now blocking the exit and proceeds to say the following. She is stressed and dealing with an emergency and if the patient in the other room dies it will fall on her and more that I honestly can't remember but it was all in a very chastising manner and as if I had no choice but to just wait for her. So I try to explain to her that is fine and I was actually just going to reschedule because I had another engagement and the woman is now yelling at me and refusing to open the door until I demand for her to open the door TWICE and let me out of the room because at this point I did not appreciate her tone or demeanor towards me and did not want her performing any work on me whats soever. She then follows me back to the receptionist desk and is now screaming at me in front of the receptionist and another woman that was standing at the desk saying I am not listening to her and I need to listen to what she is saying and more nonsense about her being stressed and overworked which had NOTHING to do with me and my appointment. Then after I explain she does not have to say another word to me because I will never be a patient of hers and I don't have deal with anyone speaking to me in such a disrespectful manner. She FINALLY storms out of the office exclaiming "she just needs to get out of there" Nonetheless the receptionist was NOT surprised at her behavior and if you evver are booked with Dr. H. run because that lady is out of her mind! read more

Always a good experience. They have long hours and convenient appointment times. They never make you wait too long. Always thorough and take the time to explain what they are doing. I have anxiety going to the dentist and also a gag reflex. They are great at making sure that I am comfortable. My only gripe is that the office and practice in general is so large that I never get to know the Doctors or Hygienists. It's a new person every time. But that's the trade off for long hours and convenience. When I have needed to see the Doctor they are always very kindly. read more