Let me be the first to say that I am the type of person to see one bad review and steer clear of a…read moreplace, I know the value of even a stranger's recommendations. Right before the holidays I had an emergency root canal done at a different dental office. Four months later I was in excruciating pain. I was recommended to Dr. Luciano at the Manchester office. To make a long story short my previous Dentist did not perform the surgery correctly and we needed to redo the root canal. Dr. Luciano, Gigi, and their team provided a level of service that completely exceeded my expectations, and more importantly they save my severely damaged tooth. I can't recommend them highly enough.

Came in with a tooth ache, very poor communication skills, pulled the tooth and informed me that I…read moreneeded to return the next day to have another tooth extracted, I had no problems with that tooth. I was given a prescription for antibiotics, my pharmacist would not fill it, said the dentist was not licensed to order meds . I had been suspicious of the dental group as the office was not clean, I was told they have14 offices and don't accept too many dental insurances. With all this information I am concerned if any of these "dentists" are even qualified to practice dentistry ,why are they not licensed to write scripts ? I think they need to be inspected by the health Department. My opinion is find another dental practice, this group has questionable practices.

The practice was very helpful when i had a medical problem.Dr O'Dwyer gave me a ride home!He is…read morevery kind and funny.Lets not forget he loves dogs.I would recommend the practice to anybody looking for a new dentist.

I write this because I am personally afraid of going to the dentist. I had childhood trauma from…read morebad experiences and could have taken better care of my mouth as an adult. That being said...Dr. O'Dwyer is by FAR the best dentist I could ever ask for. I have gone to him for the past 20 years. He genuinely cares about your comfort, your health and is one of the most outgoing and positive providers I've ever had. His staff is courteous , pleasant and easy to talk too... extending the same level of care that you're used to with Dr. O'Dwyer. I've had everything from cleanings to root canals, This dentist office is top notch , I happily drive an hour for my visits and would find it hard to believe you wouldn't after your first visit.

The constant cancelling of appointments, no one notifies you in advance of the cancellation. They…read moreare so nice on the phone but not sure why they're constantly making appointments that they can't honor. My kids has been waiting for appointments for months and they just keep moving it. I'll get a text to confirm that I respond to them I call the next day and they say the dr isn't in and we need to move it so it's like why did I get a text to confirm in the first place!!! Why can't you notify the clients correctly to give them a heads up instead of last minute.

I'm sharing this because, as a diabetic, I felt my health was put at serious risk here. While the…read morehygienist is wonderful and Dr. Maldonado was quick with my wisdom teeth extractions, the follow-up care was a nightmare. They performed my extractions after I had been on antibiotics for only one day, which wasn't enough time to clear the infection. As a result, my face became extremely inflamed. Despite knowing I am diabetic and at higher risk, Dr. Dental refused to let me come in for emergency care. I had to go to an oral surgeon in Meriden, CT who, with the help of her assistant, had to painfully drain a very large abscess. Additionally, I had a root canal on tooth #30 that was done improperly. I've had a large hole in that tooth since May 2025. When the filling broke, the office told me to buy a temporary fill from CVS or Walgreens to avoid me coming back. Because they delayed treating other cavities, I now need more root canals due to nerve damage. This office (specifically Spencer St, Manchester CT) is a "mill" that overbooks for financial gain. They are greedy and dismissive of patient safety. Please do your research and believe the low ratings--your health isn't worth the risk.

Terrible. I got my wisdom teeth removed here, and they simply will not file a claim to my…read moreinsurance. I paid out of pocket for the service and tried to file a claim myself with my insurance. However, it got denied due to a lack of TIN. Aspen Dental now refuses to give me their TIN and says they have to give it to my insurance directly due to HIPPA, which is just not true. They also refuse to call my insurance to give the TIN to them, and my insurance says they cannot call the office. I am now stuck in a cycle of the two refusing to call each other and cannot get my money back for the service.

I've been asked to reschedule my appointment I paid for 3 months ago three separate times now. This…read morepast rescheduling I was in the waiting room and there for 20 minutes already! It's extremely frustrating to just get a cleaning.

The dentist and hygienist are thorough, caring and efficient. I have confidence that I will receive…read moreexcellent care in this office. The office manager is friendly and helpful. Many people are anxious about dental visits, but this experience is always positive.

First time today. Great experience felt very comfortable with staff. And becoming new patient. Felt…read morelike they care and you are an important asset to there practice. Looking forward to next visit.

STAY AWAY!!! They will wrap you around to get the money with lies and insurance bs , once they get…read morethe money and you're in trouble because of what they did to you , they will be rude and heartless, I WILL NEVER GO BACK TO THAT PLACE! I really don't complain about anything, but these people are too sneaky , rude and unprofessional when it comes with billing, and now I see i wasn't the only one complaining for the same reasons, paying $1,400 out of pocket for wisdom tooth removed is insane and I fell for it, now you know how these people work!

Amazing practice with outstanding staff and talented doctors . Highly recommend this practice for…read moreany oral surgery needs

Outdated and cold. Dr Carta is rude and condescending. He treats his staff badly and I would never…read morereturn.

Dr. Tris Carta is by far the best dentist I've seen out of the 5 that I've had in my 30 years on…read morethis Earth. His beside manner (something rarely seen these days) is Superb! So much so that this was my first time to actually learn about each part of the examination. That's why he schedules the consultation first to get to know you, understand your oral health, ask questions followed by great instruction so that you feel confident and comfortable with the health of your mouth and how the team at Dr. Carta's office can help. Viva and Donna are hospitality rock stars!!! They're so great about communicating with you, making sure you have all your information, and actually caring about what's going on in your personal life. Thanks y'all!

I really have liked this place, but the last few visits have left an uneasy feeling in me. I got a…read moreroot canal done recently and had been informed that it was necessary since my tooth failed the diagnostic cold test (even though it wasn't even hurting anymore). They were even able to take care of it the day of, but I hadn't realized that they would be essentially destroying my tooth into a nub. At the time, I felt like it made no difference to get a second opinion or not and it had felt like it would be an urgent issue to not treat it at the moment, so I said sure. They had informed me that they would bill my insurance and I knew my insurance was supposed to cover it up to 50%. Well, come to find out that it's pretty standard for insurance to require a certain percentage of damage to have occurred before they're willing to cover it. I was very upset to find out that my insurance had a separate opinion say it wasn't damaged enough and that I had to pay the bill in full. The financial consultant at the dentist's informed me that this was common and that they had in fact already appealed twice (without my knowledge). I was not very happy to find out that not only did they know that this could have been an issue with my insurance and fail to inform me prior to my procedure (in which case I probably would have asked them to check with my insurance for coverage BEFORE getting the procedure done), but also that because they had already appealed without my knowledge, I had less power to have a say in the case, such as providing information relevant to my specific policy, which in fact does NOT mention any sort of percentage of damage required. As much as I have enjoyed their care up to date, I was very disappointed in how my care was managed in this particular situation and it has definitely affected how much I trust my service with them in the future. While I recommend them for general care, I would be wary to some degree and seek a second opinion before getting involved in a major oral procedure.

Lied to, manipulated, fraudulently submitted insurance approvals on my behalf without my consent,…read more and the list goes on, I have all the proof I need to show this abomination of malprapractices. Signature smiles have fallen embarrasingly short when it comes to their legal and ethical obligations to their duty of care to their patients. This is my last attempt to seek a civil resolution from the owners Dr. Sharma and Dr. Ranji for the work Dr. Brown performed, knowing that I was not going to be approved for a crown to begin with, destroying my teeth..as Stevie Wonder could see clearly. There is soooo much more that I'm leaving out due to the fact that this may have to go into civil and/or criminal aspects. I am simply asking for the help I originally came in for and to fix all of the mistakes made while under the care of signature smiles. I need my mouth unfucked now!! I am done being patient and polite, this is completely irresponsible by ones who call themselves professionals and I have been bullshitted since the first time they said they submitted for my crowns and never did(have proof of that too)! Ball is in your court, Drs.... my mouth isn't going anywhere, and neither are your ethical and legal obligations or your duty of care you signed up for. Hope to hear from your office soon, and I will most definitely see you in court if not. Thank you.

I called to confirm the appointment we had for annual checkup would include seeing dentist and…read morethey told me yes. Showed up for the appointment and they told me the dentist was not in!! After waiting 6 months of this appointment. Do not go here

i was told by their employee insurance would cover the dentist's recommended procedure. However,…read moretoday I was told I only have preventive coverage. So today I was billed for the $915.00 procedure done last year. New dentist needed more $$. I remember he was sharing with his assistant all his vacation plans for the summer. I won't be back there.