The owner seemed nice at first but I realized she was not genuine when I went to meet her in…read moreperson. Having told her I was working on my first big project and that I was still figuring things out, she was impatient and it felt like she took advantage of the situation. Long story short, she ordered items before I confirmed, as I specifically asked for a quote first, and pressured me into buying them. I had emailed her asking specifically for quotes if I were to purchase X items, and she responded saying she had ordered a bunch of the items and told me the price in the same email. I was shocked by the price and could not afford the full amount I was looking for and initially felt bad, telling her Id take them off her hands since she'd already ordered them, even though I no longer even needed those items, but did not realize how expensive it was and that I just couldn't afford it. When I went in, she said it wasn't her problem and that she had ordered them just for me, and felt that I had led her on... all I had done was discussed the project with her and asked for quotes, and I had been transparent about not being sure about some things being my first project of this scale, but she went ahead and ordered BEFORE giving me the price, there is no obligation on my end to purchase at the end of the day. I could have not shown up at all that day but I am someone who keeps their word. She ended up giving me 10% off, which was literally just one of the 10 items free (I spent close to $1k there, you're welcome, on items that are literally $45 less at Michaels, and I will never be back).

What a GREAT little store, packed with all the art supplies you'll ever need! The owner was very…read moreapproachable and attentive to detail. Stop pouring your dollars into the pockets of American-owned entities like Michaels, etc and support our local economy!

If I could rate this store a -5 stars I would. UNORGANISED and to top it off just plain RUDE RUDE…read moreRUDE. I presently work with an organization that does cultural events for youth in the city. One of my roles is to highlight youth in capacities of the arts and so therefore I am to oversee a huge art show at the Eau Claire market. Our organization is fairly high profile, we partner with the Glenbow Museum, the Public library and the Calgary Transit just to name a few. Our website gets 16,000 hits yearly. I needed around 30 art eisels and wanted to commission a carpenter to build them for me but I cancelled that contract when i found out that I could rent them at Swinton's for 6 dollars an eisel a day. Great deal So I called and booked 30 of them, and even called back two weeks later to confirm. The girl reassured me everything was fine twice,so I was calm about this event.. well .... until.... just a couple of weeks ago when I get a call from another staff member from the store and am told that someone had double booked me. Basically the eisels were not available and they had no idea who had taken my call and who had booked me when it was plain to see in thier calender that the eisels were already spoken for. I said how can a person reassure me twice about a date and a number on two totally different separate occasions and how can you not know which employee did this? A mystery still to this day and the irony is they dont have many employees. Go figure? This employee was very nice and was apologetic and he said he had at least 15 left and that the owner would be willing to cover the difference if I ordered from another store and kindly gave me two contacts. These contacts didn't pan so I told this employee that I would want what he had left and he suggested coming in to see other eisels they had that may compensate for the other ones. So I did today. The owner was not there but the co-owner his wife Donna was and she had no idea what I was talking about and yet again according to her calender I was not booked once again for the 15 eisels for that day. Again not only had they double booked me with the first request they had now overlooked me for the 15. I thought its okay people make mistakes but Donna's tone was so rude and bascially if she didnt know about it then obviously it didnt happen. We finally got her husband on the phone and low and behold he confirmed the negotiation but he was not advised by the second employee about the 15 eisels. At this point I am incredibly upset and I now only have weeks for my upcoming exposition. Donna says to me well "I have 15 do you want them or not?" in the most aggressive tone. I was so taken aback at her snappy tone so I then said, "listen your employees have made the mistake of double booking me and again I see I was overlooked yet a third time. I am irritated with all this , are you not going to help me your client? I also add I dont appreciate your tone right now and you are being incredibly rude". This does not even phase her with more zest she beligerantly carries on and answers " I have 15 take it or leave it" I am so in shock at the whole situation and this response and have never been treated so rudelyby a business ... but yet I say yes I will take them because the kids in the show need them and ask if she could please email me the two other options once again so that I can perhaps retry to find the other 15. It is now 7 hours after this request and I have heard nothing from her. Suprise suprise.... Tomorrow I will cancel the whole order simply out of principal. The staff obviously doesnt communicate to thier employers the follow ups, nor do they admit when they have made mistakes. The owner was trying to remedy this situation but his wife certainly needs to take a customer service seminar and perhaps deal with the public less. I still cant believe that this woman who is the owner of her store would treat a client in this way, doesnt she want business? Shouldn't she make ammends for the mistakes of her staff in a professional way? It still blows me away. I have reviewed over 700 businesses in this city and I have never been treated in such an ill mannered way. My board was not at all impressed with this store and we will never do business with them again plus she really picked the wrong person to lay her power trip on, the arts community certainly is going to hear about this...and needless to say so will the yelp community. So a big minus 5 stars for this woman and her non personal customer style and service. This yelper's favorite art supply store still stands, Mona Lisa's art supplies; educated staff, superb service and very nice owners... and why shouldn't you have friendly experiences and service... THIS is the norm.

Came here using Groupon's art sampler vouchers. I took both acrylic and oil sampler classes. Both…read morewere with Sue the instructor. Sue is GREAT! 5* for Sue! She's great at explaining and teaching, and is so patient! I had an awesome time at both sampler classes, and learned a lot and would recommend these classes to anyone. Are you bored at home with nothing to do? Go take a class!! Normally offered for $40 for 3 hrs and believe me... 3 hrs is definitely needed cuz they start by going over the basics and let you play around, then the real painting begins and you paint something that you end up taking home!! Being a beginner it's definitely a slower process haha. I'm not too familiar with art supplies, etc... but the store seems very big and pretty well stocked (but I really know nothing about supplies so can't really review much on that).

I live in the Bow Valley, the Sugar Pine is my go-to for Wool, material, buttons, Crochet, and…read moreknitting needles. Always had great, knowledgeable service. Friendly and helpful employees. Very convenient to have such a wonderful, well-stocked business in our valley.

While walking around Canmore, we decided to stop into this charming shop. We don't quilt but have…read morefriends who do. I immediate took a photo and shared it with her. The selection is amazing. My wife ended up buying a sweatshirt that she liked. We saw what looked like framed awards on their walls for being a top quilting shop, and we can see why. Even though we didn't purchase a quilt, or quilting supplies, we still enjoyed stopping in.

They had the most beautiful things along with amazing clothing for a reasonable price. The material…read morefor the clothing wasn't the cheap feel. I wish I had bought more while I was there. It sucks that they dont have an online shop . But I truly enjoyed myself shopping there

I went in becaue I wanted to buy a Royal Canadian Mint watch. I asked if I could look in at the…read morewatch in the display, and the lady asked "are you going to buy it?". "Well, if I could look at it" I said. "Are you going to buy it?" she asked again. "If I could see it first". But she just asked me that same question again. So in the end I walked out without being able to buy the watch.

Art classes are excellent. Customer service and art supplies are the best in the city. Central…read morelocation as well :)

New painter here and took a road trip to shop at Kensington based on recommendations from my art…read moreteacher. They have a great selection of art supplies and fairly priced materials. (You won't find better prices on Amazon) Friendly, helpful staff and an all around great experience shopping at Kensington.

Lovely little workshop/ antique store. Very nice helpful staff and really nice soaps!read more

I can't say enough about what a lovely experience it was to shop at this boutique. I was assisted…read moreby a woman named Betty who was very kind and very patient with me. I am new to stitching, and she really took the time to answer my questions, and explain techniques to me. The store was very clean, well stocked and anything that wasn't in stock Betty was kind enough to offer to order for me. I never felt rushed, pressured or uncomfortable. I will definitely do future purchasing at this store.

the manager was an absolute asshole to me. messed up the price of my item and then never apologized…read moreand blamed it on me. would not want to go here again.

We had our son's birthday party here. The staff were great and the pottery was ready for pick up in…read moreless than a week. The kids had a lot of fun. Would recommend.