I have been a customer for Colonial for longer then 15 years and never had an issue with Colonial Self storage!

I have wanted to write something about this for a LONG time. First we do not need to cut locks we have a master. This person was over 6 months behind,and owed at least $650. We have multiple ways to make payments-NO excuse. They had a bad phone # and I think a bad address as well so we couldn't contact. There are steps we HAVE to take before auctioning a unit,including mailing a letter to both primary and contacts. It is also advertised in the Record Eagle and if possible we call-multiple times to try and contact them. As far as the ashes are concerned. We had NO idea ashes were in this unit. I called the person who bought the unit per her request and they claimed they didn't find any. People know they have a unit and have monthly payment and yet never call or make a payment. We do TRY to work with people if possible,but we can't if we don't know what is going on. Medical issues,out of work,Covid etc. Office Manager 7-18-21 read more

Description of Complaint: On Thursday (11/24/22) I received a call from "Patty" that I needed to make a payment. She was pleasant, and I told her I wanted to split the payment between 2 cards because I am not working and do not want to overdraft my account. I gave her the information for both cards and when I got home to check my account, she had accidentally taken it all out of my one account, on 1 card. I called and left a message immediately letting them know of the issue. The next day (11/25/22), I stopped into the office to verify it had been changed and see what else I needed to do. The man sitting behind the desk was extremely rude! He said, "there's nothing we can do." I asked why he couldn't refund it my one account and run my other card. He stated it was not possible. I said, "that's it? You guys mess up, and you have absolutely no answer or resolution?" He said, "lady, would you be happy if I gave you $70 out of my pocket?". I said, "actually, sure." To which he said, "well, that's not going to happen."...I then asked for the owner or managers name above him or a business card and he stated he could not give it to me. When I asked "why?" he said, "I'm not going to lose my job over YOU.".. He did give me someone's name ( Watson), but no contact info. I was very upset by his rude, extremely poor customer service. He then said, "Lady, you are dismissed." I said, (furious) "Dismissed?, Who in the hell are you to dismiss me?" He was speaking to me like I was a servant or some slave that he was "dismissing". He said, "you are on private property and if you don't leave I will call the cops. The next day, "Patty" left a message on my phone and apologized for her mistake. The fact is, I was not that upset with Patty for the mistake, we are all human. It was the jerk behind the counter that treated me as though I was nothing, after I have been a damn good customer there for approximately 15 years! The plaque on the counter said "AL, General Manager." I NEVER had any problems with Kitta. Loved Her (previous employee) read more

I placed my belongings in a unit and then called to make payment arrangements instead of them calling me back thy cut my lock off and replaced it with two of there locks. This company had stolen my property and to make things worse my dad's ashes are in that storage unit. Don't rent from them if you care about your property. read more