I like coming to this business for my wellness eye checks. On the days I visit, their lobby is…read morenever busy with a lot of patients, and their employees are always smiling and very helpful. I also like my doctor as well: Dr. Yecheskel, as to why I keep coming back each year. On a recent visit, I noticed they had a Coffee Bar with a board showing the choices they had. There was also a magazine stand if you want to select something to read. I am always on time when I visit, and they are usually ready for me when I get there. I have never had to wait long for my appointments and I certainly appreciate that.

Exams are professional and get five stars for that. Gave three stars because I had an issue. I…read morecalled three times and left voicemails asking for a return call. I also sent a text, but no response. Then the next day instead of calling me or responding to my text I received an email. I found that to be unprofessional.

I made an appointment in advance, which I would highly recommend. Maria and I sat down and she…read moreasked me a few questions and paid attention to the answers. We spent a good while chatting as she wanted to know my lifestyle. I asked her to bring me some samples of frames that she thought would work for me. She was very attentive and patient as I tried and retried different pairs of glasses. Because she was paying attention during our chat, she remembered everything and found the PERFECT pair of glasses. I actually bought two pairs because I needed glasses for just computer work. I was notified when they were ready and made an appointment to come in and check them out. Again, she spent time with me to perfectly adjust each pair. I couldn't be happier with these glasses. The lenses are of a much higher quality than what you'd get at Lenscrafters, and it's really noticeable in the clarity of the glass. I tend to be a little rough on my glasses, but they have been perfectly fine, and extremely comfortable. The prices are a little bit higher, but with the attention to detail and the overall quality of the glasses is sooo worth it! You get what you paid for. I will gladly return for my next pair!

Super friendly and helpful staff. And very accommodating as…read morewell. my husband had to return multiple times for an adjustment on his new glasses and they did so without any hesitation. Would love to do business here again!

I don't review often but wanted to add one here because both my wife and I made eye exam…read moreappointments this year, (it was time) and after going through the initial eye tests, checks and pictures (without dilation), we then saw Gabriela Miller, O.D. for review, discussion and additional testing. We were both happy with what she did, and how everything was explained clearly. Prescription eyewear selection followed and that was fairly smooth as well. I thought the frames selection was somewhat limited but I don't have anything to compare to currently. Overall happy with everything, and will return in the future.

Dr. Rubin is an amazing ophthalmologist whom I've been seeing for eye exams for many years…read more However, in the last couple of years, there have been changes in the office and it starts to feel different. I went in again and there was this one lady at the front desk who was extremely rude and unprofessional. When I approached the front desk to request a printout of my contact lens prescription as suggested by Dr. Rubin, she insisted I had to pay for both a contact lens exam and a glasses exam, even though I hadn't requested a glasses exam, and my glasses prescription was still valid from four months ago. I paid, but requested explanations. Despite explaining my insurance coverage and situation, she remained adamant, refusing to listen and even declined to provide my prescription print out, citing distraction from billing inquiries. She then callously added, "You contact your insurance. If nothing else I can help you. You can be out of here." When I suggested Dr. Rubin come out to explain, the lady at the front desk callously retorted, "Dr. Rubin doesn't own the business. It is what it is; you have to pay for two exams." This further added to my disappointment and frustration, as it seemed to dismiss my concerns entirely. Feeling frustrated and disappointed, I requested Dr. Rubin's presence myself, and he and another front desk staff member clarified the billing procedure and explained changes in my insurance policy. Despite this, I still questioned the necessity of double exams, especially given the recent glasses exam. While Dr. Rubin is excellent, the behavior of one team member left me feeling disrespected and dismissed, tarnishing the overall experience.

I have changed optometry offices over the last several years because I have not been satisfied with…read moreany of them. That all changed today. A few weeks ago, I called to schedule an appointment. I was told I should complete the patient form online and bring it to my appointment. This morning, on the day of my appointment, I received a text message an hour before my appointment instructing me to wait in my car when I arrived and to call the office. Erika answered my call and said I could come in and to knock when I was at the office. She brought me back to do the initial intake and and the pre-exam tests. I have major anxiety when it comes to the air puff test for glaucoma. She was patient as I had a hard time keeping my eyes open as I always blink like crazy. I asked if it was ok if I lifted my lids to keep them open. That seemed to work. At one point, I actually let out a faint scream because I was startled. Once we were done with the pre-exam she brought me to a room to wait for Dr. Vicky Wong. Dr. Wong was very thorough in explaining what she was doing during the exam, the test results, and with her recommendation since I mentioned that my eyes have been irritated and dry. She suggested that I look away from my monitor during the workday every 30 minutes and to blink. She also gave me a prescription for Xiidra eye drops to use for six months which should help to produce real tears. I was offered a sample and discount card. Note: Allied Pharmacy is conveniently located on the same floor of the building. I had to schedule another appointment to come back to have my pupils dilated to finish the eye exam as I wouldn't be able to see very well for two hours afterwards and I had to go into the office today. When we were done, Kim Barnhouse, the Office Manager, assisted with the payment and scheduling my next appointment. When I got home, I noticed that my state of residency on my receipt and prescription reflected MA and not MD, so I immediately called the office and Kim corrected them both, had the prescription encrypted, and emailed both files to me. If I had any issues with receiving them, she offered to fax or mail them. Sharon Pollack assisted with adjusting a pair of sunglasses I have as the frame had gotten loose. She suggested if I leave them in the car that I shouldn't because they can get warped. She said I could come back any time to have them tightened. I can't say enough good things about the staff in the office. They are an all-star team and the epitome of customer service. I have never experienced this level of service before from ALL the office staff. Everyone is professional, personable, and helpful. I am certainly going to recommend them to anyone who asks. This will be my long-term optometry office from this point forward.

Vicky is great but the other crew from the front desk to sales are cold and unwelcoming. Got the…read moresame vibe as myEye dr where they just want to give you an eye exam and then sell you glasses for a profit. The optional retinal exam is posed not something voluntary and the choice to buy eye glasses are basically forced on you. I made it clear several times I wanted my prescription sent to me and they assured me it would be sent. Sales person had 0 intention of ever getting it sent to me electronically. Beware

I rarely give five star reviews as I typically will say there is always room for improvement. When…read moreI give a five star review it means I am 100% satisfied with the experience and service provided. I am admittedly picky about eyewear; The frames as well as the lenses. tl;dr- Eyes on Norbeck, and Raul specifically, are a 5 star experience! I purchased every day frames and lenses as well as a pair of prescription sunglasses. Not only did they have unique eyewear and quality lenses, they are a preferred provider in network with my vision insurance! I no longer have to go anywhere else when the time comes for me to look for new eyewear and lenses to go with it! Continue reading if you want the longer review! For years I went to a locally owned eyewear boutique, but after Covid, the shop was sold and their inventory was no longer unique or the high-quality of the previous owners. So I was on the hunt for a new place to purchase eyewear. I had already gone to several places in Washington DC and Northern Virginia and found that while some of the places had wonderful eyewear, they did not accept insurance and my out of network benefits would make purchasing eyewear a $4000 endeavor. Again because I am picky and have a penchant for I wear that is not mass produced. Add to that, I was also searching for an optical shop, where I would feel confident that my eyewear fit me properly, that the lenses were high-quality, and the person helping me select frames understood their inventory and had expertise in what they were offering. Enter Raul and all of the staff at Eyes on Norbeck! Upon walking in, you are created warmly and feel very comfortable. The shop has excellent lighting on the inside and nice big windows which bring in natural light. This is a big deal because lighting matters a lot when it comes to vision as well as the look and feel of eyewear. Immediately I knew I was in a place that cared a lot about vision. The selection of frames are unique and designer, yet reasonably priced. If I were to guess why they're pricing is so much more reasonable it would be because they maintain a regular clientele who are not only repeat customers, but bring in friends and family who also become regular clientele. Such was the case with me. One of my friends recommended the shop to me and I am so glad she did. Upon arrival, Raul gave my friend a big hug and he welcomed to me warmly as well. I explained what I was looking for and provided my prescription. Raul asked clarifying questions and made honest recommendations which included knowledgeable feedback on the frames and the fit. I had not made an appointment as I wasn't getting my eyes examined so I fully expected Raul to either take limited time with me or suggest I make an appointment and come back. I was wrong on both accounts Raul immediately, but without rushing, brought me around the store and we selected a few frames together. His expertise helped me not to feel overwhelmed and he very patiently, with a great sense of humor, brought me to making a decision on my eyewear that I feel 100% met my needs. Having worn glasses for over 30 years, and visited many places that sell eyewear, Eyes on Norbeck, and of course Raul, are a 5 star experience!

The doctor at Eyes on Norbeck is so kind, patient and knowledgeable. I have a bit of a more complex…read moreprescription and he has been so very nice to deal with. I would highly recommend his services. They have more tech type of equipment and also do virtual reality type of test as part of the evaluation process which is pretty interesting.

A other outstanding eye exam from Dr. Sheik. I got frames, lenses, and every thing I needed on this…read morevisit.

Overprice even with adequate insurance coverage. Avoid this place if you want to save money. I do…read moreregular eye exam every year, and my eye result is normal. First time need to pay for an annual eye exam in the past 5 years.

Attentive Service & New Artworks! I visited today for annual…read morevision check up. My longtime provider Dr. Cohn & staff provided attentive comprehensive care. Traditional eye exam & retina specific analysis. Dr. Cohn reviewed past history/current exam results & overall health w/me. Excellent vision w/glasses. No new prescription needed. Also New artworks @reception. See Photo.

I had an incredible experience at Wink! I will be coming here annually for my eye exam…read more I first went to Wink in 2022 and was helped by Dr Rachel Cohn. I then went to another eye doctor that was covered by my insurance plan. After not being satisfied at that location I returned to Wink because the care I got in 2022 was so good it was worth paying out of pocket. I could not believe that 3 years later Dr. Cohn remembered me and picked up our conversation from my first appointment. That level of personalization has solidified that Wink is my permanent eyecare boutique. My eye appointment was so quick and efficient because Wink has the best technology. They can scan your eyes and tweak your prescription in record time. What first put Wink on my radar was the brands of frames they carry. Specifically, I have always wanted a pair of Lindberg glasses. Wink made my eyeglass dreams come true! There was a Lindberg frame I was interested in but they did not have the color I wanted in the store. They placed a special order for me so I can try on the glasses in the color I was hoping would work before I committed to purchasing. The glasses came in, and the rest is history. I am currently writing this review wearing the glasses I have dreamed of owning for the last 10 years. My annual exam cannot happen soon enough. I received the best customer service at Wink and look forward to seeing Dr. Cohn and the rest of the amazing staff again next year.

Thank you LensCrafters for my new glasses. I can see again. The staff has been wonderful each time…read moreI have come in. They are always pleasant and welcoming. Suzie, thanks for doing a great job in fitting my glasses and helping me order the perfect frames. I have been going to LensCrafters for years and they do an amazing job! Wow, the difference in my new glasses is eye opening. Make sure and get their insurance incase you damage your lenses. Thanks again, for a job well done.

Dr. Espejo and his staff are fantastic. In the 6+ years that I have been his patient, his team has…read morealways been well prepared and professional. I've always feet welcomed and appreciated. Dr. Espejo ensures his patient's experience is first class. He always takes time to explain what they are testing for, test results and answers question. The eyewear team is also very professional and focused on providing great customer service. Nohemi is fantastic and made sure I understood all options and pricing so I could be comfortable with my purchase.

Knowledgeable practitioners, great location, and even better service. Will be returning in the…read morefuture!

Very competent staff. I can think of few things more important to get right than eyesight, and…read morequality durable glasses. The cost may appear a bit more than a chain optician, but the value in terms of personal service makes it a bargain. I fell and bent my frames and they repaired it for free and did a great job.