This was my second time using this laundromat. I arrived around 8:00 PM with three baskets of…read morelaundry, but I only planned to wash two loads because the laundromat closes at 10:00 PM. Shortly after I arrived, an employee approached me and said that if I wanted to wash the items in the third basket, I would need to start that load within five minutes. I explained that I wasn't going to wash the third basket because there wouldn't be enough time before closing. I later took that basket back out to my car. After washing my two loads, I was moving the second load to the dryers when the employee became upset. She told me I was barely going to have enough time to dry my clothes and accused me of lying because she thought I had started the third load after telling her I wouldn't. She repeatedly asked where the third basket was, and I explained that I had already returned it to my car, though she didn't seem to believe me. Because of the interaction, I decided not to put my second load in the dryer. Instead, I packed the wet clothes into a laundry basket, placed clean sheets on top, and took everything to my car. As I was preparing to leave, the employee came outside, knocked on my car window, and apologized, saying, "Sorry I was short with you. I thought you had lied to me." She then asked whether I had put my clothes in the dryer. I told her no, because I knew it was close to closing time and wanted to make sure she could leave on time. As a result, I left with wet clothes in my car and now have to wash them again.

Damaged $200 work gear, refusing to take accountability, and hiding the owner…read more My husband has been a loyal customer of Fresh Express Laundry Service for months, bringing his work clothes here regularly. Unfortunately, we can no longer recommend this business due to their refusal to take responsibility for damaging expensive property and their complete lack of communication. Recently, we picked up his laundry to find the front zipper on his insulated Carhartt overalls was completely destroyed/separated. These are heavy-duty work pants that cost around $200. When we contacted the business, they claimed their machines "couldn't do that" and that the zipper must have been broken before drop-off. This is factually impossible. My husband drove directly from work to the laundry service and took the overalls off inside the business lobby to hand them over. Your own security cameras will clearly show him walking in wearing them and taking them off--which proves the zipper was in working order when they entered your care. To make matters worse: 1. We have been patient customers. A few months ago, an ink pen was left in the wash and ruined several items. We didn't ask for a refund then; we were understanding and let them fix what they could. 2. Now that we have a serious claim, the employees are giving us the runaround, refusing to provide the owner's contact information, and my emails to the website are being ignored. Accidents happen, but refusing to check your own cameras, blaming the customer, and ghosting us is unacceptable business practice. We simply want the cost of the repair or replacement covered. Until this is resolved, I warn others to be careful with valuable clothing here.

When you go to this place, make sure you're going into the laundromat because the entire complex is…read morecalled Lucky's. I accidentally walked into the bar area carrying my laundry basket.

Best Laundromat in town. Only one I go to. My mom drives 40 minutes to do her laundry here with me…read morebecause you don't do laundry at run down, filthy places... Clean clothes and clean bedding is only as clean as the place you are washing it! Think about it....

washer leave a bad smell on clothes. Dryers took over an hour and most clothes were still damp. I…read morespent over $80 on 7 loads of laundry and I have three baskets full of laundry that are still wet, luckily my dryer at home works. Worst Laundry mat I have ever been to.

washer took some of my money in September. I have yet to get a refund. No one is ever there. I left…read moretwo notes with my name and number. Not even a return call.

Friendly, prompt, and they do really good work. I recently just switched here a few weeks ago and I…read morehave been please.

I wish I could leave zero stars. We took my daughters prom dress to get hemmed. They told me it…read morewould be over $400 dollars. That is more than I paid for the dress. I thought this was a reputable place since I have taken clothes there and have been pleased. Last year it was a little over a hundred. I thought that was much but they told me up front and I paid for it. They call me less than 7 days before the prom with an outrageous price of nearly $500 for a hemming. I am very disappointed. I will definitely have to take my services elsewhere. We gave them plenty of time to do the dress. It has not been touched and with less than a week when I need it you call me....please!! I told them I was picking it up on the 15th anyway. Cleaning you can go here but not for anything else. Hence the one star.

Good people , efficient, take pride in their work , great price of wash & fold serviceread more

Very clean establishment. The lady there was so helpful and friendly, I would definitely use their…read moreservices again.