I will give a solid three stars on this hotel. Upon arrival I learned that you have to check in at the bakery as there was a big sign on the side of the building. I went to a girl in the bakery who checked us in and gave me one key (there's three of us) and breakfast vouchers. However she did not smile and a was bit unenthusiastic . I asked what her name was and and she said it really quickly. It almost sounded like Sonoma Sahara and she abruptly said, "it doesn't matter I'm just a girl at the bakery." Excuse me but I just gave my personal information to "Just a Girl at the Bakery". I couldn't figure out if I should feel sorry for her low self-esteem issues or just because she has no customer service skills whatsoever. She also made it very clear that the bakery was separate from the suites. Anyhow, I managed to find my room on the side of the building up the stairs and it was in fact, nicely clean and the bathroom and the kitchenette granite tiles were very decent. However the sofa-bed had no sheets just a holey brown blanket. And the shower tub had a problem draining effectively. I notified the owners upon checking in and I am happy to say that the turnaround time to solve these issues happened reasonably quick. However, housekeeping just plopped the sheets and didn't bother making the sofa bed. Here's a clue you want a housekeeping tip... do your job. I paid $510.12 for two nights at a queen suite. I certainly feel I should get proper service.
There is free parking for 2 hours in the front of the building but you have to go around the block and go to an unpaved parking lot to leave your car there overnight. There is a stairway on the back of the building to return to your suite.
Breakfast was delightful I really like the fact that you have free full breakfast here. You have a couple of for breakfast selections with coffee, tea, milk turn juice. I had eggs and sausages and my daughter have blueberry pancakes. However there's an extra charge for real maple syrup. Also, Rob the server was so personable and honestly wonderful! He really made my stay there fulfilling and worthwhile. My husband and daughter thought he was cool too... I honestly wish he checked us in train the rest of the staff to be welcoming like him.
The good convenient part of this stay is there is a restaurant bar and bakery in the same building. The baked goods are decent I had the glazed donuts that were good. Tea selection in coffee are limited and very basic. At the bar, the bartender is very pleasant I forget what her name is but she is very sweet. Dinner with surprisingly good. I actually enjoyed their 6 oz skip Burger which was cooked exactly as requested medium and let me tell you I was shocked to taste her flavorful this burger is. Our server said they made their patties there... Yum. Margherita pizza seem tasty because they make their own crust. Lobster and scallop casserole were decent came with delicious green beans.
The suite also had coin laundry on the common area. No detergent dispenser which is a bit inconvenient and no change machine so you're on your own there. Also there was a girl who claims to work for the owners who sits by the laundry machines daily having her clam chowder. It made my husband uncomfortable as he kept going back and forth to the laundry machine checking on his undergarments he decided to break the awkwardness and have small talk and learn she was from Russia.
Here's my constructive advice as a former travel agent and HR corporate trainer. It is important to have a point person at the bakery in charge of welcoming suite guests. After all, you share the same "Colonels" name so never tell anybody that you're separate from them it causes a lot of confusion. Or at least train all the staff at the bakery to be welcoming and SMILE. Also, someone should notify us that there is a orientation guide when you get into the suite.
Secondly, housekeeping needs to be trained to make sure all bedding so fun and the beds are intact and even see if the water is going down in the tub. This would prevent all disasters and leakages in the building.
I don't mind coming here again and I do truly believe that this has the potential of being a 4 star rating. Honestly, all it takes is welcoming person like Rob to make everyone happy. read more