Bill came to our property about a month ago and gave us a price to remove 5 trees that was very reasonable. We set a date (over the phone) about a month in advance, which was today (8/17). He said his crew would be here at 7:30am, since removal of the trees would take almost the whole day, including stump grinding. At 9:15 I called to find out where his crew was, and he said he wasn't sure and would call me right back. A half hour later, I called him back (he never called) and he said he didn't have the appointment in his calendar. I'm not sure if he just wasn't going to call back or what, but I didn't ask. Anyway, he never once said sorry, but he did keep repeating that it wasn't in his calendar, but that he would call me back later in the day to reschedule.
It's been 2 days now, and guess what? No call. Very unprofessional. It's 2018. It's not hard to call someone back, or to put a name in a cale
UPDATE: Bill reached out to me almost immediately after posting this review and apologized. Then, he was extremely responsive while we worked through rescheduling. His crew completed the work recently and they did a fantastic job. The price was reasonable, and they even raked our grass and cleaned the street next to our house. Excellent work! read more