Excellent customer service. My car broke down on Rt. 295. They showed up quickly. When the…read moreinsurance company said I needed a more detailed invoice to get reimbursed, they sent me the same day a new, more detailed invoice to send my insurance company. Friendly and fast service, I recommend Charles Brothers Towing ...

Quick and got the job done as promised and agreed. Saved me $35 compared to others I called.read more

Driver was Aggressive towards my wife. Showed up to my home called once and then left before my…read morewife could put our infant down and answer the door. Then came back pulled up and decided that he couldn't tow my truck. Then proceeded to demand $75 and was rather intimidating to my wife. I know towing cars is a tough business and generally people aren't happy when they use their services but to act the way this person did is completely unacceptable. Customer beware

Highly responsive towing company that was available when most other places were not or would have…read moretaken hours. Very personable as well. Simple, fast hookup and we were able to get underway. Thanks a lot!

Helped out quickly with changing flat tire and very nice!!!! Only took about 25 minutes to arrive…read moreto us and about the same to change out the tire. Beautiful work thank you dave!

Dave helped us out with a tow to a local shop. He was great at communicating over text and phone…read moreand arrived right at the expected time. He helped us navigate a tow from a tricky angle without blocking traffic and confidently handled delivery to a shop he had not visited before. I'd use his service again and would recommend Dave!

Quality service, and very helpful…read more One of my car's tires had a blow out (later learned a nail was responsible) a few miles from home. Limped along to a parking lot and hurriedly looked for someone who could bring it to a tire shop in Rockville. Did not want to miss work the next day, it was not an option. Bob Ward answered the call and was there within 10-15 minutes. Easy to work with, no issues. Made what was a bad day into a better one--seriously, who wants to be sidelined by a blow tire? Thanks again, Bob!

Bob Ward's Towing is an exceptional towing company, I really don't write review often but he…read moredesereves a 5 star review after my experience today. My car broke down on the 495 beltway, I called my roadside assistance and was told they would arrive from 45 min to well over an hour. Bob saw my car, pulled over to help me and got me to my mechanic very quickly. I cancelled by roadside assistance as Bob was able to get me off the side of the beltway immediately. His rate was very reasonable and he is both courteous and professional. I highly reccomend Bob Ward Towing for all your towing needs. Five star, A++ Service.

After my frustration with AAA, despite being a "Plus" member, I decided to look at local towing. I…read morehad recently bought a car third party and needed it to be towed to my mechanic. I stumbled upon Dennis and his business online and the whole experience was fantastic. We gave him a call and he gave us a very fair and competitive price quote. Everything sounded like so great so I confirmed and he said that he'd be there in 25 minutes. I expected him to be late but he was there before 25 minutes as promised. Promises are hard to keep when you're busy but Dennis seems like a business owner that holds true to his word. Talking to him on the car ride to my mechanic, it seems that Dennis prides himself in customer service and always has a positive outlook. I work in the customer service industry myself and I was highly impressed. As a result, I personally recommend him for any roadside assistance needed. Look no further if you need someone for towing services! Support your local small business owner!

Amazing, this towing company is taking customer service to whole new level…read more My car broke down on I-495 and I was a little panicked since I was stuck in the middle of the lane and blocking the traffic. The dispatch was so nice and friendly and told me to turn my flashers on and that he is sending a driver right the way. The tow truck driver Danny arrived really fast and it took him literally 2 min to load my Volvo on his truck. On our way to the dealership Danny offered me bottle of water and made me feel really comfortable. I want to thank the driver and the dispatch for being so helpful in such a difficult situation.

This man is the best! I hit a pothole and a flat tire. This man changed my tire less than an hour…read morewith a reasonable price. Thank you so much! Highly recommend.

this company was sent to me through AAA. first they sent battery name is Vincent. He was right…read moreon top of everything! Very fast, very professional very knowledgeable. He the issue with my car was not a battery so he called for . There was a tow truck available to 10 minutes of his . I highly recommend this "past2present" company. They even called after was finished to make sure I was home safely. recommended!

Chuckie with tow truck #53 was superb. Chuckie kept me informed on how long it would be for him to…read morereach my house. Once Chucki got here, he immediately started to see what was wrong with my car in order to get it up on the flatbed. When he connected the jumpbox to the battery, he was informing me that the alternator was still putting out good amps. So that was a relief to know that before the Mercedes dealer tells me what was going on with the car. Chuckie took pictures before he put it up on the flatbed as well as texted pictures when he got it to the dealer. If i should ever need another tow, i be sure to ask for Chuckie and that company to service my car. I highly recommend Past & Present Towing and Chuckie!!!

I came for an oil pan repair on 12/19/24 . Initially I thought everything was fine however after…read moreabout 2 weeks I noticed my oil light would flash every now and then. My next oil service came around and I was informed that my car was very low on oil and the incorrect gasket was used during my repair. I also paid $667 at Glenn's . I was charged 322 for the same exact repair at another shop

Glenn was a lifesaver, and I cannot recommend his shop enough…read more Our vehicle broke down while out of town driving out to see our family in another state, and we were really worried that we would not be able to make it there in time. Glenn spoke to us on the phone to see if there was anything we could diagnose beforehand, and then coordinated towing for us. Glenn did everything to make sure we could get back on the road as soon as possible, and kept us informed every step of the way. He explained the nature of the issue and the necessary repairs in a way that made sense and helped us to get our bearings in the situation. We stayed in the shop for a bit while they were inspecting the vehicle, and every single member of the staff was so friendly and respectful: we were probably offered a water or Gatorade by 3 or 4 different staff members in the time we were there. Glenn managed to get the repairs completed even earlier than we had initially anticipated, so we were back on the road in time not to miss our family. He even provided us notes and pictures of the issue so that we could take them back to the shop which had done previous work on our car and had it covered under warranty. Using the information he provided, we were able to get the repair covered by that warranty. The quality of service Glenn and his team provided is some of the best I have seen in the business, and they do it for a very reasonable price. If you find yourself in a nightmare situation, they're the people for the job.