They changed the way things operate and as a former employee I am disappointed at the way things work. Their direct manager, Ninette is the sweetest individual in the world and is super passionate and 'patient' with the BS college students have as they show no respect. I've been treated poorly by upper management before and after working there for 3 and a half years, I can say I truly cannot label this place a coffee shop as they take no respect in certain coffee culture and processes. I would give this place somewhere between a Starbucks and a 7/11. I hope they turn this place around. Some of the workers are great, and I made amazing friends and Ninette truly is a sweet heart ( I recommend y'all say hi to her! ) I hope this place makes the come back I deserves. Oh and they espresso's are crap solely because their espresso machine is crap. read more