The worst service I have ever received. I 100% do not recommend that you go to this Bridal Shop. I visited a number of shops in and around Bristol but ended up finding two dresses (I am also have a blessing in another country so am having two dresses) from College Green Bridal.
The service I originally received was okay, they were helpful and keen for me to purchase the dresses (who wouldn't be) but as soon as I had agreed to purchase the dresses the lady dealing with me (later found to be the owner) told me "she had to leave because she was going on holiday to Skegness" and walked out! This was at about 4pm in the afternoon and was mid-purchase. I was left dealing with the assistant who didn't know anything about the dresses or what I had agreed with the manager. This was actually quite rude but also unprofessional but I let it go as was excited about my dresses.
I waited 5 months for my dresses to come in and was left a message that they had arrived in early March (my wedding in on 26 May 2012). I called up the next day and asked if I could come in for a fitting on a Saturday (as I work full time). I was told that they were "very busy" and the next time they could fit me in was 21 April (this was in early March). I said this was my Hen Party so I couldn't that day. I was told the next day would be 2 weeks before my wedding. This was unacceptable to me as it would be my first fitting! The lady was unbelievably rude and told, in not so many words, it was my problem and if I couldn't take a day off work (they only open 10-5 and do not do any evening fittings and their seamstress only works 1 Saturday each month) then I had to deal with that.
I managed to book a lunchtime fitting and first of all they got me stuck in my first dress (they had to cut out the tag to get me out). The next dress was a disaster - it had two marks on it - one a blue mark on the thigh and a second black mark on the train. Rather than saying I am so sorry, or any apologies, the lady asked ME when I had tried it on - suggesting I had put the marks on. Obviously they knew I had not even tried it on before. To cut a long story short there was no apology, no, don't worry, we will sort this out. Nothing. They did manage to get me another dress in but the service was appalling, no apology, no trying to allay my stresses. Just rudeness.
In the end I took my dresses away and getting them fitted by another seamstress. I have been, and still am, very upset by my experience at College Green. Even the owner did not give me an apology.
Please do not put yourself through the service I had. They do not deserve to be in business. read more