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Colin Heeps, DDS

1.0 (1 review)

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3 years ago

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Adirondack Oral Maxillofacial Surgery

Adirondack Oral Maxillofacial Surgery

(65 reviews)

Once again. I have had a wonderful experience. Unfortunately the main reason for coming to this…read morepractice was to have an evaluation of my tooth. My appointment was for 7 am. I got there around 6:45 and was greeted by two very happy and cheerful young ladies. After filling out paperwork I was promptly called in' Mandy did a wonderful job preparing the room for the time when I was going to be seen by Dr. Chang. Upon looking at my tooth he agreed that it needed to be extracted and asked if I wanted to go ahead and doing right then. I of course said yes since I had been in a lot of pain. He successfully removed it without any complications. I would recommend this practice and would also highly recommend Dr Chang. Thank you for making this an easy process.

Disrespectful. Lack of care…read more Lack of urgency, Lack of compassion Untrustworthy billing. Greedy unnecessary cash grab. SELF-serving flip flopping of network participation Possibly targeting some patients? Ask questions (record) because once they extract those easy hundreds from your insurance for the 15 minute consult and panoramic/X-rays, you are STUCK! You will lose HUNDREDS when you want to change oral surgeons after you find out they suddenly demand the " highest" cash deposit .. or find out the office just made the network policy "change" to exclusively make things difficult for YOU! The delay waiting for the apt. and benefit grab of hundreds for that first appointment, makes it harder to switch to a better office like Cap District Oral Surgeons. BEFORE a CONSULT, and before you walk through that door, require they contact insurance for a prior auth and obtain a COPY. Actively involve insurance! DONT BE THE DESPERATE FOOL they profit from! Their shadiness cost pain, delay of care, and loss of 2k worth of an annual dental insurance benefit. After rep verified procedure was covered in full by insurance with no deductible, the manager changed it up to require a cash down payment for the surgery now stating the "surgery" was billed differently allowing them to demand cash also!!! All of it should have been with our insurance - with no deductible! How in the world can the X-rays and expensive 15 minute consult be in network and covered at 100 %, but the extractions also covered at 100% demand a huge CASH down payment at the highest estimated cost! UNETHICAL????

Colin Heeps, DDS - oralsurgeons - Updated May 2026

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