Because they came right out and fixed the problem. I don't have anything else to say.read more

As a woman, this is the automotive shop to go to and have your vehicle fixed. They have new…read moreownership as of this year but it is still all in the family. They are extremely nice!! They have very fair pricing and lower than one would expect. Service was fast and wonderful!! We will definitely be using them in the future!!

Customer service is second to none. The level of service is to be commended. I was reluctant to…read moretake my car to them at first - not being a national chain. I'm so glad I changed my mind. They quickly diagnosed the problem and offered practical solutions. The young man at the desk (Cobie, I think) was professional, honest and respectful. Kudos!

Honest guys who helped solve a "mystery" tranny problem the dealer's most experienced mechanic…read morecould not. Currently have second vehicle there for rebuild.

This place was recommended by all of my friends and gear heads. I was pointed here by all…read more Josh took my car for a spin and raised it up. Turns out that my transmission was not the problem. I was so happy. The mechanic was fair and didn't try to swindle me at all.

Brian Keck, the general manager of mendenhall location. He claimed he is a professional rear end…read moreman so they transferred me from another location to him, after they realized they couldn't get my truck on a lift or had a "professional rear end man" after a week. He quoted me 6k, and a whole new rear axle. Said he has to feed his guys... feed him and pay that 80k gas truck note. Mines paid off bud. There are two actual technicians at this location and 50 cars in the lot. Should've been my first sign. He asked what I did for work, Then compared vehicles with me. Fair warning he is better than you and knows everything so don't ask or question him on anything. All I tried to do was ask questions and understand the problem and the correct course of action. "CCCC" ...Very professional. Yet I thought he's the one that suppose to be doing the work on it since he's the "professional" rear end man. 160/hr btw. Told me all these parts were bad, weren't. Never even drove truck or took rear end apart. Sat on rim. Waited a month. Was told 3-5 days. Had to go take back the truck from them. Fixed the truck myself within 2 hours, and a $300 part from autozone. All I got from this "professional" was lie after lie. Don't know how to work on it tell me that instead of trying to cover your ass and getting hostile with me who is just asking questions. I actually use my truck to make money. I don't sit behind a desk all day. Tried to basically rob me of 6k . Very poor business interaction. Won't use again. Not this location at least. Was my go to shop but not after dealing with this individual. Stick to being the manager, bud. Barely can even do that. Honesty goes a long way. Very unhappy! I'll be praying for the other customers that go to this location. Took down last time to be nice cause I know the owner, but will not this time. Truth is out. Don't use this location.

Had a transmission fluid change, they did a good job no problems. Good customer serviceread more

So this place I don't recommend to anyone ...For one The owner was very rude & didn't want to fix a…read moremistake they made due to fixing my transmission! 2nd thing get my car back & found mice feces all over my car with a horrible smell coming out my trunk found the babies & the nest where my spare tire was now the mice is just running around my car! I paid too much money for them to rebuild my transmission, for me to lose alot of my belongings due to the mice problem ..

Very very thorough diagnosis and repairs. I will return! Like All repair shops repairs are…read moreexpensive. Mostly labor costs. But if the work is done properly the price is not subject to scrutiny.

After an initial quote of $7,500 for their critical and recommended fixes I thought about going…read morewith just the "critical ". Price quote was about $3,500. Still very overpriced. I decided to decline and pay the diagnostic fees. At pick up they were not very "Christian" like as they try to portray with bible verses and other displays. The bald guy behind the counter could have been kinder and more understanding. Instead he almost slammed the door in my face as I entered the building. I asked if there was a problem but he turned his back and left. What a shame.

the g56 transmission I bought and had shipped to Alaska didn't last too long only 57000 miles on it…read morewhen 4th gear started rattling and of course it was out of warranty they did say sorry

This place is worth doing business with. There was a problem with the workmanship and when it was…read morebrought to their attention. There were no questions asked, they honor the work they do and corrected it. I will be doing business with them again in the future.

Exudes extreme professionalism. I'm currently overseas and made this process seemless. 10/10read more

This business needs to be responsive for their ads. At a minimum, put up an autoresponder if you…read moredon't have someone to respond promptly to potantial customers. As I have looked over some of the reviews, thos company os never at fault and always seems to have a retort to consumers who are expressing their dissatisfaction. As a reminder, Yelp is a mechanism for us to express out opinions; the voice of the customer must ALWAYS be considered.

I was having issues with my transmission for a few months. My F150 would lock me out of 1st, 2nd…read moreand 6th gear randomly. After a trip to my normal mechanic, he recommended that I take it to the Coleman Taylor on Winchester. Greg took got me checked-in, and within two hours they had diagnosed the problem and ordered the part to get it fixed. I scheduled a time to bring it in a few days later. When I dropped the truck off the following week, they were taking it back to the bay before my ride even showed up to pick me up. My truck was back on the road the same day and seems to be running like new. Everyone at this location was extremely professional. From their uniforms to their manners. Always a "yes, sir" and "thank you, sir". And a special thanks to Miguel for going above and beyond to help me out. I highly recommend this location.

Have my car for almost a month and meanwhile I have to rent cars. Said it would be ready Friday May…read more23rd but then said it needed new transmission. They haven't given me a finish date. Joshua suggested I buy a new car even though my car is a 2019 (crazy). I feel like my car is being held hostage even though I've already paid them. Talked to Corporate and got no satisfaction. I will never do business with Coleman Taylor again and recommend you don't either.

Danny Thweatt is a honest hardworking guy did a awesome rebuild on my transmission installed a…read moreshiftkit and made my truck while again he would be my first recommendation in the tristate area he even found some parts for it they don't make anymore. Thanks danny

Absolutely, positively, without a question, make Danny Thweatt who you call if you're having…read moretransmission problems in or around Southaven. Hell, my fiancee (only half-jokingly) said she'd be willing to drive to his shop for any auto-related issues that might pop up on us from now on. And we live in Nashville. No kidding. These guys are pro-level mechanics. We limped into Memphis for the last fifty miles due to the transmission in my fiancee's 2012 Nissan Cube causing the car to "surge" in RPM's, while decelerating even if the pedal was pegged to the floorboard. We'd pull over and read Nissan forums for ten or so minutes every time, then crank it up and make it another ten or so miles down the road. We decided to skip the concert we'd driven to Memphis for and try to make it to our room in Tunica and get some sleep so we could wake up yesterday morning (Saturday, July 8th) and start trying to get the car into the Nissan dealership in Southaven. Every place we stopped at or called on the way into Memphis told us we pretty much had no other choice but to take it to a Nissan dealership due to the CVT transmission, and the fact that even the transmission fluid isn't owner-serviceable. We started calling the Service department at Landers Nissan at 7 AM sharp, but didn't actually get anyone on the phone until 8:30. This was after countless calls, a few voice mails, and the loss of a lot of patience. When the operator finally got someone in Service to talk to us, we were told they were booked solid. After explaining that we're from out of town and needed the transmission fluid changed by the end of the day so that we'd be able to make it back home to Nashville, the Service Department rep speaking to my fiancee said we could just come in and they'd hopefully be able to get to us, but there was at least a six hour wait. Fortunately I'd also been calling other transmission shops in the area, and that's when I got David from Thweatt's on the other end of the line. And we were in good hands from that point on. I explained our disastrous trip into Memphis from Nashville, and that I'd done a lot of Googling and reading forums while on the side of the road. The consensus from other Nissan Cube / Nissan with the CVT owners with the exact same problem was that there was an issue with transmission fluid pressures that caused the car to "surge and decelerate" at any speed, but particularly at highway speeds. David said he wasn't sure if they'd be able to change our transmission fluids for us, but he'd ask his boss, Danny. He did, and said they might possibly be able to get us taken care of, after he confirmed they could get the parts needed from the dealer to get it done. Of course the transmission fluid required is a special fluid manufactured for Nissan CVT transmissions, and there is a very particular procedure requiring proprietary tools and equipment to do it, so I just hoped for the best when David said he'd call me back after procuring what they'd need to change the fluids. Twenty minutes later, Danny called. He informed me that there was a Class Action lawsuit against Nissan over the faulty CVT transmissions, and since ours qualified with the mileage requirements, it would be in our best interest to have a Nissan dealership do any work associated with the car. My heart sank, and I had a lead ball in my stomach when I told him I'd take a chance with all that once we get back to Nashville, and I literally just needed a fluid change to get us home and that the Nissan dealership wasn't really helping us, so we were desperate. He said "Well come on in then. We'll handle it for you and get you home". A hero is what Danny Thweatt is. A hero with tools and car lifts instead of a cape. We made it into the shop, and were told to just come back in an hour and a half. David told us all our options for eating within walking distance, and told us we were welcome to come sit in the air-conditioned office instead. And that we could sit in the only two chairs they had in the office, each at their respective desk. We politely declined, and went to grab lunch across the road instead. You honestly can't find more polite, hospitable, friendly, knowledgeable, and professional mechanics anywhere in my opinion. This has gone on too long, so I'll wrap it up by saying this: Danny did get our transmission fluid changed, and replaced the gasket and filter kit. He recorded the code that the OBD displayed before he started so that we'd be able to provide Nissan with any pertinent information to start the transmission replacement process as part of the Class Action against it. He showed us the metal flakes in the transmission fluid pan that exhibited some serious damage to the CVT. All in all, it took a few hours; but we made it home last night. And I'll tell anyone I can that Danny Thweatt is an absolute pro, and he's one of the few out there that cares about his work, and takes great pride in doing his job well. Thank you Danny. A++