I'm writing this review after Tampa Bay Septic finished the install of my new septic tank and drain…read morefield today . If you have been through this process before it can be a daunting and expensive task . When my system failed in January I knew it wasn't to be an easy task. TBS was not my first call but when Kris showed up to do the estimate I felt a sense of compassion for my situation and professionalism that the job would be done correctly. As well the estimate was fair and the process was well explained. Next I dealt with David in the office. David was helpful in lining up the appointments for pump out, installation, and final recovering of the new system after final inspection. Next Jesse and Dustin showed up to do the installation which was a long process. Both did the job with skill and professionalism and answered all of my questions. They managed to get the job done with only minor casualties on my shrubs. I was impressed. Finally at the end of the Process Jake came out to grade the job site, clean up all debris and reseed the area. He did a great job. As stated this is a daunting job for anyone who hasn't been through it but this team from the owner on down made the process easier for me to understand while delivering exactly what they promised and leaving me a happy and satisfied customer. I absolutely do recommend them for any and all septic needs.

Don't use this Company! Bad Experience! Stay away! I had been a loyal customer of Tampa Bay Septic…read morefor years and was generally satisfied with their service--until recently. About four years ago, they replaced my lift station pump. Last week, the pump stopped working, so I called them out for service. The technician was polite and professional, and he explained that the float valve to the pump wasn't working and needed replacement. He also noted that there was no float valve on the alarm. I know there was one before, but apparently it was never reinstalled when they replaced the pump previously. When I contacted the office, I expected them to correct this oversight at no cost. Instead, they refused, insisted on charging me, and handled the situation rudely. While the tech did his job well, the office staff was dismissive and unhelpful. Unfortunately, this experience has completely changed my opinion of the company.

Amazing job, done with professionalism and skill, We needed a Chandelier and a really large 140'…read morefan installed.....in a 35' ceiling. The job was quoted and the installers were not only THE MOST professional but worked through some crazy multi switch issues with great skill. What a refreshing group to do what needs to be done. They are now our go to for our needs. Goodbye forever to the big box we are just a number company. Try them you won't be disappointed.

In response to Ari Abramson's comment I'd like to say that I don't see how a legally blind,…read moredisabled, elderly woman would know or be responsible for details of what is required for installation of an air conditioning unit to be completed properly. He is the professional, I am the consumer who was deceived. A professional with integrity and good moral ethics would never leave the mess that they did and blame it on the customer. The burden is on 3 Guys not their customer.

Friendly service on a Saturday afternoon. I was thankful for the technician Paul that came out on…read morethe weekend and solved my mini crisis. I had to turn off the water until it was fixed, they were quick and provided great service. The office staff was friendly as well, and even checked after to make sure everything was good.

This company renovated two bathrooms and hooked up our brand new kitchen 2-1/2 years ago. I am a…read morelicensed contractor and had to foster new relationships with vendors because I was 4 hours away. The tech was mildy experienced and hooked up may items incorrectly which we had fixed at our own expense. The most recent being the master bath shower pan that was not done to code for two reasons. The first reason was there were no dam corners above the curb as required by the Florida building code.  Dam corners are put in so if there is ever a leak where the shower enclosure penetrations are, everything stays protected.  This is evidenced in the 2023 Florida building code chapter 27. They really need to educate themselves.   Also, this pan should've been pre-pitched with either a Styrofoam liner or with floor mud before the pan was put down. This is Florida building code and is the way that I do it in my business every day.  Placing a shower pan directly against raw concrete without a proper slope, almost certainly leads to a pan failure. Water will pool beneath or inside the pan, rotting the surrounding structure, fostering mold, and compromising the waterproof seal which is exactly what happened.    I paid them to do this correctly and I had assumed that it would be in accordance with the Florida building code. I was not living there and was not able to be there to supervise.   When I contacted them, Luis argued with me and told me that it was done correctly, the same way he did when he hooked up our Alkaline Water machine where it was reversed, and the Alkaline Water was coming out of the small spout where you couldn't even fit a cup under. He actually called me "picky."  I have never, in my 37 years, doing kitchen and bathroom remodels, called a client picky for wanting something to work as designed and intended. I requested a refund on what was paid orginally (not the amount to rip everything out, pay for a proper pan to be done, and re-tile. That cost will be over $10,000.00. Their response is as listed below: Thank you for reaching out to us. We have received your request for a refund regarding the shower pan installation completed at your Tampa condo in December 2023. As a General Contractor and fellow industry professional, I believe you can appreciate the operational standards necessary to maintain the integrity of a specialized trade like plumbing. Because of our respect for your professional background, we want to address your concerns with complete transparency. Our standard service warranty on labor is one year from the date of completion. As this project was completed over two and a half years ago, it is well outside our established warranty window. More importantly, our records and your recent correspondence indicate that another contractor has already opened and manipulated the work area to perform their own diagnosis and remediation. From a protective and liability standpoint, it is impossible for us to honor or evaluate a warranty claim once another party has touched the work. In our industry, it is unfortunately common for a competitor to attempt to discredit previous work to justify their own scopes. Because we were not given the opportunity to inspect the issue first-hand in its original state, we cannot verify the conclusions drawn by a third party. That being said, we truly value the long-standing relationship we've built with you. Because you are a VIP customer, we are willing to offer a professional courtesy that reflects that status. While we cannot issue a refund for work that was accepted and remained functional for over two years, we would be happy to send a senior technician to look at the issue and suggest a root-cause fix. Should you choose to have us perform the corrective work, we will apply a heavily discounted "VIP rate" to the labor and materials, just as we have done in the past. We value your business and hope to resolve this in a way that respects both our warranty policies and your history with Premium Plumbing. This response is a joke. The pan was leaking into the unit below and caused over $1000.00 damage to their unit which I also had to pay. As a contractor, I fully realize things can go wrong. It's how a company rectifies those mistakes that sets them apart.

They cancelled three appointments. But I was able to eventually get the job done with another…read morecompany and saved $75.

My outdoor breakers weren't working. Nothing on my panel seemed out of sorts. Andrew showed up and…read morenoticed one of the GFCI outlets in my garage had a fault light. We re-set it and now we have power back outside. It was a 5 minute fix. So to make the best use of my money, I pointed out a few other things. A WiFi light switch that he couldn't fix, and some recessed lights that needed replacing. I figured that he did not have the parts on his truck so I told him I could call the office and make an appointment. He told me it would be cheaper if he just went and did it today, so he went back to the office and got the parts. He came back and installed two replacement recessed lights in my kitchen. In the end, the entire job took 58 minutes so I was charged one hour plus parts. It didn't even come to $230. The best part though is the customer service! He went out to his truck and got a broom and dustpan to clean up after himself. I told him I appreciated it, but I could sweep. It's those fine details that make this the only electrician that I will do business with. As long as they are in business, they will have me as a customer.

Great response time and friendly service. Needed a tune up and at the same time he was able to…read morerecharge the Freon,and a condenser that was wearing down. Very respectful and time efficient. Service was excellent and pricing was reasonable.

Great service. Dependable and thorough. I def recommend. They did a very good job. Quick response…read moretime.

As a realtor, I was happy to get it scheduled the same day I went under contract in the evening…read morearound 6pm. The owner was very responsive to all my questions and concerns and that was very helpful. Owner also builds houses and is a contractor. My only complaint is that everything was not fully tested. I did my own walk around and found three windows that did not lock. I don't expect unseen issues to be reported and I also appreciated the fast report same day even when the owner was busy . I like that you can order extra services such as wind mit and 4 point after instead of at the beginning. That was helpful in pricing as well. Oh and Supra access is also greatly appreciated! Thank you!

Fast response to service requested and very reasonable pricing. Will definitely use again.read more

Brandon came and did a fantastic job with our new home. He checked out all the plumbing in the…read morecrawlspace, and scoped all the rest of lines under the house and in the yard. In a situation like this a plumber can pretty much tell you anything and the bill can go in the thousands quickly in an older house, but Brandon gave us a clean bill of health, and a lot of great info on the state of our new house. Ive had guys tell me i needed to replumb an entire structure, several thousand dollars, when i knew there was no real issue, the point being that an honest plumber is priceless, and theyre getting harder to find, since a lot of companies put them on commission now. (In Georgia, dont know about FL. ) Brandon will be our first call, and I would highly recommend Dependable Plumbing to anyone who asks me.

Full regret on hiring this company! What was supposed to be a re-plumb of piping from curbside…read moremeter into house. Replaced main water line but as disconnected my sprinkler water line and did not reconnect. Had to call multiple times to get another crew out to reconnect sprinkler piping, When they did show up, they cut out the sprinkler control wiring and just threw the cut out wiring in the bushes! Beyond the lack of a quality installation, this company is not looking out for interests and will end up costing you more on non-plumbing related repairs...a spiteful company and needs to be run out of this market! Dont trust Dan Chauvan (sales guy) or Ricky Kissel (branch manager).

Everything was backed up. Dan Chauvette came out same day, had to go up on the roof to clear…read moreeverything,and then went back with a camera to see what type of pipes we had and to see what had caused the problem. Fortunately it was not the pipes, but a baby wipe. Dont do that. Very happy with Dan's professionalism and the work done.