Panda has been a tremendous help to ensuring my Uncle can stay home and stay safe. Their caregivers…read morehelp take care of all the household chores and errand running and even help him take a shower and get dressed and keep him company and cook meals for him. His safety and quality of life improved with these services and he has been very happy with them, as have I. I would recommend this company. They are professional and have better rates than other companies in the area.

From the owner: Panda Home Care provides a range of customizable services to treat your elderly loved one. We offer…read moreno minimums and no contracts on all of services including homemaking, companion and personal care, so you're only paying for the services you need and want. We work with long-term insurance carriers and Medicaid under Connecticut Community Cares (CCC), Agency on Aging (AOA and the Department of Social Services (DSS). We are one of the only agencies that puts our rates out there for you to know because planning the care for a loved one is difficult enough without getting a straight answer on cost.

Horrible company. Stay far far far away. And if for some…read morereason you do hire them, be sure to have cameras that record everything on your loved ones. Thankfully, we did, and we caught them in so many lies. We also found out that the aide they had taking care of our family member has pending elder abuse chargers. One of the owners of the company (the one we dealt with) knew this as it is her family member. Even the hospital that set them up as a home care agency is cutting ties and will no longer even work with them. Again, stay far far far away!

From the owner: Wilou Homecare Services delivers compassionate, non-medical home care to seniors and individuals…read moreliving with disabilities, injuries, mobility challenges, or chronic illnesses. Our highly trained and dedicated caregivers provide personalized in-home support, helping clients maintain their independence, safety, and comfort. Whether you need assistance with daily living, companionship, or recovery support, Wilou Homecare is here to serve with professionalism and heart. We are committed to enhancing quality of life, one home at a time.

We have been working with Euro-American for 3-years and have been very pleased with their…read morethoughtful, responsive, professional handling of our relationship, from the CEO level right on down.

I have only positive thoughts about EAHC as an employee of the company. I was impressed…read moreimmediately on first meeting the staff when I applied for a caregiver position. The administrative staff is very professional, and thorough in the hiring process , as well as warm and caring and supportive of clients and family members as well as the caregivers. I give this company top rating and feel very proud to be part of this winning team! Laurie D. Caregiver

Wasted 2 months of my time without any work only to interview on a case that was unreasonable and…read morenot a case that should be given to anyone.waste of time no communication. Avoid !!!

Hiring AMP Homecare solutions was the best decision my family took for the care of my grandfather…read morefor 1 year prior to his death. The CEO Isaac was very patient with our family in the coordination of my grandfather's care all throughout. He has an excellent team of caregivers who go above and beyond to ensure quality and safe supervision of your loved one. He provided very affordable rates along with additional services such as personal assistance. He was truly always available to answer questions, pleasant to work with, respectful and receptive to feedback. He even went as far as reaching out to our family to check on my grandfathers health progress each week. This company is truly passionate about what they do and if it was not for them, we doubt our grandfather would have made it this long. I would recommend AMP Homeware Solutions to anyone seeking a company who invests in their clients and values collaboration from their families.

Realizing that a loved one in another state needs in-home care is one of the most emotional and…read morevulnerable moments a family can face. You're placing your trust in professionals to care for someone you can't be there for daily, and you hope, above all, for peace of mind. Unfortunately, our experience with Always Best Care in Manchester, CT, brought anything but peace. Out of three scheduled visits, two had no documented care notes provided to the family, an unacceptable lapse in accountability for any agency claiming to offer professional in-home care. On the one day when a family member was present, the care appeared attentive and thorough. However, when no one from the family was on-site, there was no evidence that any meaningful care had been provided. We found my mother in the same clothing on Saturday as she had been wearing on Monday, despite two scheduled care visits in between. Her living space had not been cleaned, laundry had not been done, and no hygiene assistance had been given. There was no documentation, no follow-up, and no communication. We later learned from the Director of Operations that internal notes for the Tuesday visit (one of the undocumented days) indicated that my mother declined hygiene assistance due to not feeling well. This is critical information that was never communicated to the family. If our loved one was unwell enough to refuse care, we absolutely should have been notified immediately so we could check in or seek medical attention if necessary. Additionally, no notes at all were provided for the Thursday visit. This complete lack of transparency, paired with poor communication and inconsistent documentation, makes it impossible to trust that proper care was ever delivered. When you entrust an agency with the well-being of a vulnerable loved one, basic communication and follow-through should not be optional; they're essential. Based on this experience, I cannot recommend Always Best Care in Manchester as a trustworthy provider of in-home care. Our family deserved better, and so does yours.

Bills on a weekly basis, which means a payment is not received before they send out the next…read moreinvoice. Over time it makes it very difficult to know what is really owed.

We hired Masionicare at Home to look after my mother during her hospice care time at home. After…read morenine weeks, I can only say their service has declined markedly since we hired them in 2016 to look after our father in similar circumstances. Our biggest gripes are the awful scheduling services, and the very gruff, uncaring women who answer their phones. 90% of my phone calls to the central number leave me feeling the person answering the phone resents being bothered with my questions. Although the individual aides and nurses, have been good, our problem is the complete lack of any consistency in scheduling. Numerous times during these 2+ months, aide visits have been changed on the day of arrival minute. We never receive any advance information about nursing visits except for the planned days of visits. No expected windows of time for their visits are ever offered. We have complained about this for six weeks in a row, and the receptionists who answered the phones simply could not care less. The case manager nurse who took over for my mom several weeks ago has never been back. And with all the nurses, it is extremely burdensome when they never tell us an expected time of arrival, so we have to wait throughout the day wondering whether they will come at 9:00 am or 2:00 pm. It makes it impossible to leave home on these days to run errands, take a care-taking break, or anything. It is an unneeded stress placed on family that could be solved with simple professionalism of informing us of a time window for arrival. I agree with a few other reviewers here that while the care itself is not bad, the awful lack of communication is a problem that Masonicare neither cares about nor seems interested in solving. They seem clueless on what family caretakers are going through.

I was referred for PT/OT upon my discharge from the hospital. Six weeks later, they still have not…read moreset up my home care. I have called countless times and for the most part I never even get a return call. I have had home care many times and have never experienced anything like this with any home care company. This is inexcusable, unacceptable,and frankly UNSAFE.