My dad is now a resident at Masonicare in their assisted living section. He's been there a little…read moreover one month. The staff is friendly and helpful. The facility always looks and smells clean. They provide rides to doctor's appointments and have relationships with excellent healthcare providers and a pharmacy that delivers. I toured three facilities before choosing Masonicare and am SO happy with this choice. My dad likes the location, "most" of the people (LOL), and says the food is "pretty good" which is pretty high praise from him. (Before he moved we tried Meals on Wheels, which he described as "inedible".) They have a lot of activities and although he doesn't participate in all of them, he's enjoyed the ones he has. He has a one bedroom apartment with a walk-in closet, and a small separate living room and kitchenette, which works well for him. Although he'd prefer to be at "home" (now sold), he says Masonicare is a good second option. This really is phenomenal given he originally refused to consider assisted living. Highly recommend checking out Masonicare if you are looking for either independent senior living or assisted living.

this is a neat place. we took a tour of it last year. i would love to get in,…read morebut there is a waiting list. they have a beautiful exercise room and swimming pool. a pool table. they have all kinds of fun activities. we are on the waiting list.

Staff were very friendly when I visited the community recently. It is clear they care for their…read morepeople who live there. Very clean and newly renovated community.

Beautiful facility - Staff is warm and welcoming from your tour to moving in - Delicious food,…read moregreat amenities and the views are amazing!

My mother in law was in hospice in this facility. They were fabulous with her. Very caring staff…read morethat made sure she was comfortable at all times. The food was always freshly made. Sadly she passed away but the process was made easier for the family because of this facility.

I spent two weeks here recently and it was an entirely positive experience. The staff is uniformly…read morewarm and caring. They respond quickly and put the needs and comfort of their patients first. The PT folks are wonderful. I was unable to walk after 7 weeks in the hospital and they worked with me every day to get me on my feet and home. I am grateful for their hard work and dedication. I have to mention the food too which was terrific. I was very pleasantly surprised. There are choices too which was welcome. All in all, I wouldn't hesitate to stay again should I need to.

My mom lives at a Masonicare building in Mystic, Ct. While things haven't been perfect there,…read moreoverall it's a good building. The apartments are quite nice and other than the very long distances folks have to walk to get from one end of the building to the other for meals and/or activities, it works. I'm writing today about Masonicare Home Health Services, the home health agency run by Masonicare, which is separate from the living facilities. I called them first when needing to add caregiving services for my mom, who lives in the Independent living side of the building. I thought that perhaps working with the same umbrella organization might make sense. I was very mistaken. I am a longtime clinical social worker who has helped arrange home health care for a number of seniors in the past 15 years, so I know that it can be challenging when working with a home health agency to acquire continuity of care and excellent customer service. However, I must admit I was absolutely shocked at the experience I have had with this agency. I first called at the beginning of April, inquiring about adding a few hours of help each day for my mom. The person I spoke with about how the agency works, prices, etc, was lovely. She was well informed, kind, reassuring, supportive and helpful. I thought I had come to the right place. However, once I was transferred from her to the other schedulers and a case manager, everything quickly fell apart. Their stated policies regarding communication between caregivers, families, and the agency are not regularly adhered to, more than once the assigned caregiver did not show up and neither I nor my mom was informed of what had happened, between mid-April, when care started, and the end of May, my mom had about four different caregivers in succession. I frequently needed to actively problem solve situations in which the caregiver wasn't there or working out a change in personnel, spending hours on the phone with the care manager, schedulers,even the president of the company. I was quite articulate in pointing out to the president of the company what wasn't working well in their system, and while patient and sympathetic to me, absolutely nothing changed or improved. The schedulers are the people who answer the phones and deal with finding caregivers and providing substitutes. They frequently sound rushed and don't explain why changes are being made. The phone lines are frequently busy and one has to leave a message. Calls are not always returned in a timely fashion. It really feels like this agency believes that as long as they scramble to find a warm body to show up to provide care, it doesn't really matter whether there is consistency in relationships between the client and the caregiver. It was a truly traumatic experience dealing with them. I would strongly suggest trying a different agency!

Michelle was a godsend to my sister and I when we really felt our moms care exceeded our…read morecapabilities. Going through the title 19 application process was efficient and easy with Michelle to instruct us on what we needed to do to get through it quickly. We had some special needs that Michelle was happy to help us through, which I very much appreciate. I highly recommend to any one who needs this service to hire Michelle. Even the social workers at the facility where our Mom now resides were familiar with Michelle's expertise and happy to know there would be no worries with our moms coverage.

I can't recommend Michelle enough. She manages to break down a very complicated process into…read moremanageable pieces and keeps everyone focused and moving though it. I couldn't have done it it without her.

I am trying to arrange care for my elderly mom from 3,000 miles away and it has been very hard…read more She was in rehab in Mystic after a fall and needed overnight home care very quickly upon her discharge. Deirdre at Visiting Angels was able to schedule the coverage to start right away; that was a huge, huge help. The caregivers have been kind and competent. We have only needed them for about ten days since my mother is working on increasing her independence again, but we will contact them again in the future as needed. They are able to cancel upcoming shifts with 24 hour notice, which makes things more manageable. Their hourly rate is not cheap but it is in line with other similar providers in the area. I definitely recommend them.

Visiting Angel was a wonderful help and comfort to us when a family member had a terminal illness…read more In particular, Nurses Aide Tina was kind, comforting, knowledgeable of how to care for our family member, and very willing to assist in every way possible.

We have been working with Euro-American for 3-years and have been very pleased with their…read morethoughtful, responsive, professional handling of our relationship, from the CEO level right on down.

I have only positive thoughts about EAHC as an employee of the company. I was impressed…read moreimmediately on first meeting the staff when I applied for a caregiver position. The administrative staff is very professional, and thorough in the hiring process , as well as warm and caring and supportive of clients and family members as well as the caregivers. I give this company top rating and feel very proud to be part of this winning team! Laurie D. Caregiver

Horrible company. Stay far far far away. And if for some…read morereason you do hire them, be sure to have cameras that record everything on your loved ones. Thankfully, we did, and we caught them in so many lies. We also found out that the aide they had taking care of our family member has pending elder abuse chargers. One of the owners of the company (the one we dealt with) knew this as it is her family member. Even the hospital that set them up as a home care agency is cutting ties and will no longer even work with them. Again, stay far far far away!

From the owner: Wilou Homecare Services delivers compassionate, non-medical home care to seniors and individuals…read moreliving with disabilities, injuries, mobility challenges, or chronic illnesses. Our highly trained and dedicated caregivers provide personalized in-home support, helping clients maintain their independence, safety, and comfort. Whether you need assistance with daily living, companionship, or recovery support, Wilou Homecare is here to serve with professionalism and heart. We are committed to enhancing quality of life, one home at a time.