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Cole Roofing

5.0 (1 review)
Open • 8:00 am - 5:00 pm

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11 months ago

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North Saanich Plumbing

North Saanich Plumbing

(4 reviews)

We have a good comment and a bad comment. the service person who arrived at our house was prompt…read morepolite knowledgeable and fixed our problem right away. The bad comment is regarding a billing issue, we waited a month to receive our invoice, after a month they called. somebody had sent the invoice to the wrong email address, but upon speaking to the manager ( he had the correct email address) and stated he would send the invoice again. I emailed him back later that day and stated I still hadn't received the invoice, he replied that they had indeed sent to to the right email address and that they could see the email had been open and read.. implying that we had read it, we had not. The service we received to fix the issue was amazing, the service while waiting for our invoice and the implication that we read the email was not appropriate as we were the ones trying to figure out why we hadn't received our invoice in the first place. We love using North Saanich for our plumbing needs, just the issue with billing and the manner for which it was handled this time was not.

We had North Saanich Plumbing come in to check our perimeter drains due to back up into our…read morebasement during the last major downpour. Some young man came and spent about 1 and a half hours trying to scope the drains. Due to an inoperational camera, he left and came back in a few days to finish the job. I was originally billed about $650 for this service. After complaining about that it was reduced to $490. I had another plumber come in and do the same thing with three recommendations for fixing it. He charged $168! So if you want to pay 3x what any other plumber would charge, go for it!

Homefront Design and Renovation

Homefront Design and Renovation

(2 reviews)

Kristy Palmer was recommended to me by an acquaintance and I am happy to recommend her to others…read more We had a big kitchen Reno done and Kristy's ideas were great. She works with top notch contractors - from plumbers to painters to tilers and others. She was very responsive to our many queries and always on top of the numerous details associated with our project. She was an expert in ensuring I was not overloaded with decisions- especially the myriad and constant small ones. She provided options she knew would appeal rather then overloading me with trivia or ones that wouldn't suit our Reno. I would recommend her both professionally and personally.

Homefront Ideas/Ms. Palmer's contract provided no detail and for this I have paid dearly. Ms…read more Palmer claims that I made changes to the plan. This is untrue. No changes were made to her cabinet maker's original drawings, which Ms. Palmer sent me a full week and a half before I signed her contract. The drawings clearly show crown molding, spice racks, and a panel at the end of the cabinet. When Ms. Palmer's right-hand man cut down the small portion of the pony wall attached to the narrow vertical wall in the kitchen, he did so without any care whatsoever. The wall was left bulging and crooked and therefore impossible to tile over. Ms. Palmer ignored this problem and had the quartz countertop installed without first correcting it. She left this portion of the wall completely unfinished. Ms. Palmer acknowledges that she always knew about the under cabinet puck lights. However, the upper cabinets were not constructed for this type of lighting and the required electrical work was not completed prior to the installation of the cabinetry. This happened in spite of the fact that all skilled contractors know that renovation work needs to take place in the proper order. As an example of Ms. Palmer's work, on the day my appliances were delivered it was discovered that the allotted space within the custom-built lower cabinetry was too narrow and the countertops were too low to accommodate the new slide-in stove. This should have been impossible given that Ms. Palmer and her cabinet maker had the stove specifications (standard 30" width and the height) long before the construction of the cabinetry ever began. Ms. Palmer's only defence to all these egregious mistakes is to make absurd allegations and to talk about her supposedly glowing business reputation. Unfortunately for Ms. Palmer I have a binder filled with proof (photographs, professional reports, etc) that refutes everything she has said. Homefront Ideas/Ms. Palmer botched the renovation to the point that I would not let her or her trades back into my home to cause further damage. Ms. Palmer/Homefront Ideas provided nothing close to the high end renovation that she promised. She failed on every level. The carpentry, cabinetry, plumbing and painting were completely inadequate. I ended up having to hire and pay actual professionals to try to fix her countless mistakes. It was a 2 year nightmare. Anyone considering hiring her should first check her BC civil court record. Hiring Homefront Ideas, trusting her was a huge mistake and I have to live with the incredibly unprofessional job she did.

Cole Roofing - contractors - Updated May 2026

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