Bought a bike from here, they turned it on and it ran fine before we loaded it up and drove it 300…read moremiles home. Supposed to be a new bike, well 2010 but new. After we got home the troubles started. Spedometor had been disconnected , the controls on both sides are cracked and the wiring and connectors are loose. Brakes were unsafely loose "pad and levers" the plastic casing on the lighting was melted and bubbled in spots on the lining of the casing. Some would say use the warranty to cover said errors. I called the dealership and they said they faxed my info and I would be being getting information in the mail. It's been over a month and no warrenty paperwork. I called again they said locate a dealer of said bike and they would contact the company and get my info. Well found a dealer and they contacted the company and they said " not on file " so now I've spent over $ 500 to get the bike riding properly out of my own pocket. My advice is if the deal is too good, look twice here. Over all sadly the staff and owner were very nice and helpful

From the owner: Arctic Cat Sales and Service, Parts, Service and Accessories for all makes and models of ATV's,…read moreside by sides and motorcycles. Call us for all your street and offroad needs!

Well where do i start. I had problems from the second I drive it off the lot. They sent me to…read moreHometown garage next door who replaced a part that wasn't messed up. Then the wheel wobbled so bad it felt like it would fall off. They didn't fix it. Then transmission went out, and even with a warranty they tried to charge me $1000. Do not, I repeat do not deal with these people. In the month I had it I was only able to drive it for maybe a week and a half. Worst experience of my life!!!

First let me say; I bought a car from Cole's a couple of years ago and loved it. In fact, the…read moresalesman and financing dept. was excellent, so I recommended my husband check there for a truck. We were told a nice one was in the clean up part of the company, yet to be put out on the lot, but we could look anyway and so we did. He liked the truck and we were told we had "First Option" , took the information to the bank and intended to buy the very next day; HOWEVER, we got a phone call at noon the day we were going to buy, that the truck ( a 2010 Nissan Frontier King Cab SE/ King, four door; vin # 1N6ADOCWXAC427434 ) had been sold. Must car shoppers always get lied to? I am in the market for another Honda, but will buy it elsewhere for sure. Thank you Scott T. for your "honesty". yeah right. Buy elsewhere. If they lie about this they will lie about other stuff is my take on the matter.

I stopped by for the first time when I needed a tire mounted, and was window shopping for a…read morepossible new bike. They graciously fit me in the same day, even on a busy Spring Friday. They have a good selection of new bikes, including road bikes, which can be hard to find in this part of WV. Their parts/accessories section is very large with a likewise good selection. The folks I dealt with were friendly and efficient. I dropped off the wheel, did my window shopping, ran some errands in town, and came back and picked up the wheel. They only charged $35 to mount and balance, which is the best price I've seen in years. I'll be back.

Absolutely horrific customer service after a fairing fell off the first time the bike was taken out…read moreafter they serviced a recall. We were repeatedly cursed at and hung up on for asking them to fix their mistake and simply replace the fairing. They repeatedly stated that it's not their problem because the fairing was in place when the bike was loaded up and left their lot and told us to never call the shop again.

We were traveling through VA on our Goldwing in Sept and needed our rear tire replaced asap. We…read morecalled the local Honda dealer who wasn't able to fit us in until the next day and they highly recommended Hilltop Cycle. These guys are friendly, knowledgeable, have a clean shop in a beautiful location. They did right by us and we decided to replace our front tire while we were there as well. We would definitely use them again. Thanks again for fitting us in and ensuring we had a safe trip, Thom and Frankie from PA

I called hilltop cycles to do some work on my motorcycle. Tires and carburetor work and a couple…read moreminor other things as well. They had said yeah I'll get you in next week. I said okay and I brought it straight too them I came back 2 weeks later they said they have not gotten it in. He said it would be 3 weeks before I can get to it. I said okay understand. So I called back they have had it for 7 full work weeks never touch anything on it. And I said I'd come pick up my bike. And I did no apology no words of anything very disappointed with attitude poor communication would not recommend motorcycle work done here. This has nothing to do with the mechanic that works there just the business owner/ manager.

This company has turned into a complete disappointment! If you have a problem getting a tag after 2…read moremonths don't say I didn't warn you!!! They are so rude and unprofessional and care nothing about customers after you drop 10k in cash!! STAY AWAY!!!!