I had a blowout on the interstate south of Princeton on a Friday night. After spending the night at…read morea gas station waiting until morning when shops open, I called right upon opening and explained my problem. I was patched through to service and then put on hold while checking for a tire with parts and all the while the staff was very pleasant. They did have a tire and told me they could fit me in to get me back on the road. They even recommended a great tow guy who had a bike trailer. I had a new tire mounted and was out the door in an hour despite them having a service department full of bikes. I used that wait time to check out their large showroom of bikes and all the gear in the parts department where I did also buy a shirt. The price I paid was cheaper than I would have paid at the shop in Charleston where I normally go and faster than they are. I really was pleased and was able to get back on my way and not have my whole weekend trip ruined by a blowout. When I get my next bike, I'm planning to make the trip down to Hillbilly because being treated like a valued customer when I was little more than a random passerby really showed that this place is one that treats you well when you're really at their mercy and they could get away with being rude. I also think kindness on my part and appreciation that they could work me in without an appointment was responded to in kind by the staff. Everyone was really kind to me and the repair was incident free. I rode the rest of the weekend worry free. A+

Absolutely horrific customer service after a fairing fell off the first time the bike was taken out…read moreafter they serviced a recall. We were repeatedly cursed at and hung up on for asking them to fix their mistake and simply replace the fairing. They repeatedly stated that it's not their problem because the fairing was in place when the bike was loaded up and left their lot and told us to never call the shop again.

Bought a bike from here, they turned it on and it ran fine before we loaded it up and drove it 300…read moremiles home. Supposed to be a new bike, well 2010 but new. After we got home the troubles started. Spedometor had been disconnected , the controls on both sides are cracked and the wiring and connectors are loose. Brakes were unsafely loose "pad and levers" the plastic casing on the lighting was melted and bubbled in spots on the lining of the casing. Some would say use the warranty to cover said errors. I called the dealership and they said they faxed my info and I would be being getting information in the mail. It's been over a month and no warrenty paperwork. I called again they said locate a dealer of said bike and they would contact the company and get my info. Well found a dealer and they contacted the company and they said " not on file " so now I've spent over $ 500 to get the bike riding properly out of my own pocket. My advice is if the deal is too good, look twice here. Over all sadly the staff and owner were very nice and helpful

From the owner: Arctic Cat Sales and Service, Parts, Service and Accessories for all makes and models of ATV's,…read moreside by sides and motorcycles. Call us for all your street and offroad needs!

It's been over 8 months and they are giving me the run around on the title to a side by side I paid…read morecash for. They didn't even have the title available when they sold it to me. They have been very rude not caring about following through with a legal contract. Please beware.

They've taken great care of my bike and they've always had fast and knowledgble! I have highly…read morerecommend them to anyone looking for somebody to do any work on there motorcycle!!