I stopped by for the first time when I needed a tire mounted, and was window shopping for a possible new bike. They graciously fit me in the same day, even on a busy Spring Friday. They have a good selection of new bikes, including road bikes, which can be hard to find in this part of WV. Their parts/accessories section is very large with a likewise good selection. The folks I dealt with were friendly and efficient. I dropped off the wheel, did my window shopping, ran some errands in town, and came back and picked up the wheel. They only charged $35 to mount and balance, which is the best price I've seen in years. I'll be back. read more

Absolutely horrific customer service after a fairing fell off the first time the bike was taken out after they serviced a recall. We were repeatedly cursed at and hung up on for asking them to fix their mistake and simply replace the fairing. They repeatedly stated that it's not their problem because the fairing was in place when the bike was loaded up and left their lot and told us to never call the shop again. read more

I'd like to open up with their absolute lie of a description for their business. "At Hillbilly Cycle Sales, we value the opportunity to create a long-term relationship with our customers, and we do that by making sure to exceed your expectations." I can vouch that this is in fact not the case as they have completely disregarded any responsibility for the damage they did to my motorcycle. I brought my 24 zx6r in for a recall that they have done on my bike before, everything goes to plan and I receive my bike with them saying recall was fine and there were no problems. Since then there was nothing but a problem. They didn't put my fairings back together properly which are after market carbon fiber pieces meaning they are fairly expensive to replace causing the left hand side underbelly piece to come flying off the first time I rode the bike after they disassembled it. To make this as short as I can I contacted them and was told I would receive a call the next week and in fact did not. So I reached out to them myself to which they told me they'd see what they could do and to call back the next day. I work 5 days a week an hour from home and couldn't call myself so my mother called since she had the time to. The child that calls himself the owner of this establishment then proceeded to cuss my mother out and hang up on her saying and I quote "I ain't paying for that mfing sh*t it's nothing we did." Mind you I've had this carbon on my bike for 10 months with no problem of any kind and not a single part even remotely close to having an issue much less flying off. To sum this up I would like to make it know that given the location of the piece that came of this very easily could've led to a motorcycle accident and in a worst case scenario it very easily could've resulted in death for myself. So with that being said they are refusing to pay for the piece that THEY didn't put back together properly when it very easily could've resulted in a major suit given I would've been injured or dead had it not of gone the way it did when the piece came off. I'll end by letting Hillbilly cycles know that Kawasaki has been contacted and my attorney is currently working on this as well. I appreciate the incredible unprofessionalism and by far the worst experience I have had anywhere in my entire life in any form of business. read more

Hillbilly is true. Very unprofessional organization. Slow, unresponsive, and overpriced. Rude and full of excuses. Finally had to take my motorcycle elsewhere after waiting 5 weeks for an overpriced estimate. read more

Amazing staff and nice selection of bikes and accessories..always greetings and strong empathy to helping everyone. Hillbilly believes in their products.. read more

We have never had such a horrible experience as what we did with this company in Princeton, WV. And they're supposed to be the leader, what a joke! The service dept is pathetic. They will lie and throw you out the door rather than try and help you get what you need. Sales have no idea what they're even doing there. We have an older bike so we didn't expect anything instantaneous, however; we were told to bring the bike out and so that it could be fixed. We do this and we are told that he doesn't know how to fix it (which came to find was a lie). We called back to discuss how this went so wrong, and ended up arguing with a man that insisted on calling my husband "Sweetie"! As you can guess, he hung up. read more

I "discovered" this shop after looking for old Honda parts (gl1000) I cannot tell you how helpful the shop and the experts in there are, especially solving the riddle of restoring a 42 year old motorcycle. These guys know their stuff and have a ton of parts. read more

My buddy and I were in the New River Gorge area about 14 years ago when my friend dropped his bike on some rough gravel. The clutch and mirror on his bike got broke and we needed an immediate fix because we were on our way down to the Tail of the dragon. We were not real familiar with the area but were told by someone in Sophia that Hillbilly could probably fix us up quickly and get us on our way. We rode down to Princeton after making a call to Hillbilly and they fixed my buddy's bike right then and there. These guys are superior for the reason that they knew we were transients and they got us on our way quickly. read more

Horrible customer service after the sale! I've been working with them for over two months to get my title and Reggie has lied through the entire process. He claimed the title was mailed to me in early November. I just talked to the DMV. A title has NEVER been issued for this ATV and Hillbilly Cycles just turned in the paperwork for my title 7 days ago, after telling me the DMV already had it in hand and was mailing it to me last week; yet another lie. I will never buy from them again. read more

Their website reminds me of a website found back in the late 90s. No return call after waiting 3 days. When I did call back, the guy in service was rude and expected me to simply drop off my bike in the morning and pick it up in the evening. No appointments?! Just for a tire change? Plus the tires were overpriced by 120% or more. read more