Was referred to Dr. Sheppard from my dentist. Needed a tooth extracted from a previous root canal…read more I was very nervous and had lots of questions during my consultation. After getting the reassurance from the Staff and doctor I felt at ease. We proceeded with doing the extraction the same day. My goodness, from the time it took for the anesthesia to kick in, which was quick, Dr. Sheppard came back in the room and did the extraction. It happened so fast, I was shocked! I hands down recommend Dr. Sheppard for any tooth extractions.

Got all 4 of my wisdom teeth pulled and was told before I was took back to the operation room that…read moreI would be getting hydrocodone after my extractions for pain then once I'm in the operation room they change it to regular Tylenol my husband was trying to understand up front on why they changed there mind while I was under and was told this doctor does not prescribe them for pain I was already super nervous iv never had anything like this done before besides a c section fast forward after we pick up the prescription I take one as told for pain ( my upper jaw hurting to badly ) this is about 2 hours after we left I wait a little over a hour to be sure that what I was gave would come into effect sadly it did not I have been crying in pain since the minute I took it and called them to tell them I am in so much pain and have been crying since and mind you this hurt way more then a C-SECTION I told them I have never been in this much pain before and that what they gave me was not working and asked for the hydrocodone they brought up in the first place ( mind you I have had friends and family tell me that is what they got after and they where just fine) I walked in there nervous but glad my pain would be handled in after care and it's was OBVIOUS THAT IT WAS NOT back to the phone call they proceeded to tell me that I just need to take I ibuprofen for the pain I took 5 ibuprofens at once and I'm still in pain crying this office does not care about your pain management post op what so ever I would not recommend to ANYONE NEVER GET WORK DONE HERE

I've been in Texas for 5years now and went through 3 horrible Dental offices…read more I am happy my Boss recommended this place to me! This office has been nothing but helpful and as accommodating as a busy place can. The Immediate Emergency care was a plus, too. Please, give this place a try. I highly recommend them to anyone in my area who needs a wonderful Dental office.

Okay, seriously, yall, I PROMISE you will never look for another dentist after coming here. From…read morethe moment you walk in, the receptionist creates a welcoming experience and thanks you for coming in. The hospitality I experienced from literally everyone is something I've never experienced from ANY sort of medical professional building. The kept me informed every step of the way. I never felt pressure to make a decision, and they prevented the "Sales pitch" feel. I honestly can't find a single thing wrong with this dental office

While Dr Sheppard is professional, talented, and a pleasure, depending on your reason for visiting,…read moreit's likely you will be dealing with his staff 98% of the time and they were far less than professional or a pleasure. I understand, the practice is busy- but you easily feel like just another number getting your wisdom teeth removed. The staff had pretty much zero medical knowledge outside of their programmed procedures and that's pretty unsettling considering they put people under day after day.

The procedure and results: I went in to have all 4 wisdom…read moreteeth, which were erupted, extracted. This is a common and simple process (so I was told). It all went as planned. I didn't feel anything during the procedure, and the recovery has been going just like the Dr. said. No real pain just a little sore and a different feeling in my mouth. So 5 stars to the doctor here. Did what he said he would do, and informed me well of the procedure/recovery. The Dr: 4 stars Dr Sheppard was professional, knowledgeable, and to the point. I had to knock him down the one star because he appeared to busy. He did take time to answer all my questions during the consultation. However the day of the procedure he only said a quick word before starting, and didn't take time to engage me again with last minute questions I may have or to reassure me. After the procedure he never talked to me again even though he walked by twice. He did give me a literal thumbs up to see if I was okay. But again, he could have asked how I was or told me everything went well etc. but he appeared to busy and had to get to his next patient. I still have to go back for a follow up visit in a few days so we will see if it is different then. The staff: 5 stars I was able to get a consulting appointment and procedure appointment with no problem! It was so easy it actually made me wonder if they didn't have other patients, which made me worry that he wasn't a good Dr. But I can assure you that there was a lot of people going through there when I was in the office. I guess that explains what I was saying above, about the Dr being to busy. The staff was well informed, nice, professional, and asked how I was doing several times after the procedure. I tried to use my FSA account to pay, but the debit card was declined. Not sure if it was a problem on the FSA end or if the Dr office is setup with the wrong account code. Either way they gave me a detailed receipt to submit. I somehow lost the receipt and called for a replacement. They emailed it to me while we were on the phone. Great service. Lastly the goody bag was a nice touch. It had everything you need to care for your recovery, a FAQ sheet and even a pack of ramen noodle. I know it only cost $0.10 but it is a nice touch! If you are still reading I would recommend Dr. Sheppard!! I would rather have a Dr that does a great job and doesn't talk much vs a Dr that Talks a good game and then butchers me.

The visit was short and sweet. Without checking my 93-year-old mother's mouth, and without…read morerequiring health clearance, they scheduled the surgery. We paid $1,140.50 in good faith up front. That was Feb. 3. We had a visit with her PCP on Feb. 4. He said she would be good to go if there would be NO sedation. I phoned the surgeon's office to confirm and was told she would be given an IV sedative. The PCP would not clear her without a cardiac workup. I immediately cancelled the surgery and asked for a refund. After numerous calls and a few emails requesting the refund and an email confirming the cancellation and the refund in process, I eventually spoke with someone in the office who was impatient and rude. She said she was waiting to see how much the insurance would pay, as my mother was charged for the consultation. She added that refunds are issued on the 15th of the month. This was in early March--one month after I cancelled the surgery. To date, we still have not received the refund, which, according to that person, was to be $869.50. The doctor was okay, the staff not so much. If you go to this doctor, do NOT pay up front. I now have to have my mother's bank dispute the charge to her debit card from Feb. 3. They ignored my requests for the email as well as my recent email asking for a receipt of the transaction that was supposed to be processed March 16. I do NOT recommend anyone doing business with this practice. It is now almost TWO MONTHS of requesting and being ignored a refund for a surgery that will not happen.

They were so money hungry. The billing department refused to check with my insurance over the…read morephone. My insurance requested a predetermination explanation because the dental insurance would not cover part of the procedure. They refused to contact them and demanded full payment. They did not care about my child as a patient. I dropped them and getting a dentist who is checking on benefits first. I felt like they were double dipping , I pay full amount and insurance pays them full price too! I felt like I was talking to used car salesman.

Dr. Kao and his team were fantastic. I have some childhood trauma surrounding needles. Him and his…read moreteam were so kind to me, helped me step by step to get my IV in and keep me calm. Truly nice people and from what I could tell they are very good at their job. I had my wisdom teeth pulled and that was my first time under any type of anesthesia. I am extremely grateful for their patience.

Went in for what I thought was Botox from a TMJ specialist who was already treating me to get…read moreanother evaluation and NO BOTOX and get charged $598. FOR WHAT? I ALREADY HAD AN EVALUATION. Sorry mother #%%! You want me to relax and try not to stress so much then how about you A holes stop ripping ppl off?! I am not an extreme case! I have no pain, my jaw doesn't lock up. I clench, so all this other bs is just that, BS! I'm not going back! Fool me once but not twice!

If you need dental surgery, definitely go talk to Dr. ISMAILI. He and his staff (love Ashley!) are…read morekind, friendly, knowledgeable, empathetic, patient-focused, and i could go on and on and on. Pricing is a bit higher than expected, but the received care is well worth it. This is my 2nd surgery with Dr. Ismaili. The first was a dental implant and this was an impacted wisdom tooth extraction. He's wonderful.

I'm back here for one more implant. I can't say how easy and painless was the whole procedure. I…read morehighly recommend this place for anyone who needs dental work

Oral exam was thorough and painless. Great explanation and explanation of findings. Doctor was…read moreprofessional and pleasant.

10 outta 10. From the very 1st exam until my actual surgery great service. My actual surgent called…read moreme on a Friday night just to make sure I was good. A quick call from the actual Dr and not some random outsourced service. Just a great all around experience under painful circumstances.

I needed an emergency appointment, I was seen next day. Staff was kind and courteous. Dr. was…read morecaring and efficient and thorough. Thank you so much. Dentist are always expensive however she gave plenty of options and information for me to make an informed decision.

From the owner: Located in Mansfield, TX, Colby Crossing Dental Care is a member of the Orahh Care Dental…read moreCommunity. A community united in delivering comprehensive lifetime oral care. Colby Crossing Dental Care offers a wide range of preventive and restorative services, supported by advanced training and modern AI-enabled digital diagnostic technology to support earlier detection and personalized treatment planning. The Orahh Care Dental Community was selected by AARP for its commitment to accessible, comprehensive dental care and exceptional patient experiences. Patients can expect compassionate, high-quality care designed to support changing oral health needs over time delivered locally by independent dentist and teams, close to home.

We had come to the wisdom teeth guys, because our normal dentist doesn't do Wisdom Teeth removal in…read moretheir office and this was where they had recommended for us to go based on our insurance. When getting set up to see them, I recommend being able to fill out forms immediately after getting off the phone with them. They wanted certain things filled out in a certain amount of time or else you risk your appointment being dropped. This caused an issue for us because they called to say insurance had approved the procedure and were on the phone scheduling the appointment, but in the next sentence they said they would be sending me an email with a form that if I didn't fill out within an hour our appointment would be dropped and I would have to call back to reschedule it. Why does the from need to be filled out within an hour in order to keep the appointment? They made a big deal out of extending their timer on the forms an extra 30 mins-hour because I was about to walk into an hour long appointment and had taken the call because the caller ID had come up as them vs just the call center number. I can see possibly requesting a form being filled out within 24 hours, but one hour is unreasonable as they could call to try to schedule you when you are at work. The next I guess issue was that the number to contact them is a call center, so if you had a issue like we did with our initial consult where my GPS directed me to a restaurant that was pretty much across the HWY from where they actually are ... you have to almost rely on luck for landing on a call center rep that knows to tell you to put in this orthodontics office in your GPS vs their address. When we got to the appointment I let them know, and I feel like they may have figured out make the fix, but its hard to gauge because we knew where we were going when we went back. The actual removal of wisdom teeth went well, and you will get flooded with a phone call, a number of texts, and email to give them a review. But only with the single phone call did they inquire about how my kid was doing. As well, if we had a question to ask we always got the call center never any contact with the actual office. So, if you actually possibly want more personalized after care you may have to reach out to your actual dentist or go to urgent care. So, yes they did what they needed to do and in a timely manor, and when dealing with you face to face are nice. Though they also give me the feeling that they are a wisdom teeth removal revolving door or mill. That once you your in theory one time transaction is done, they are like NEXT, not really interested in any real follow up. So I'm luckily that we didn't have any major issues that needed in person help that couldn't be resolved with a check in over the phone. Though, If my youngest needs his out down the line I'd want to see what other options our insurance has to make sure we have a better chance of follow up options if we would be in need for after care help for him.

Last edit: I called and asked if there was anything they could prescribe for the pain or tell me…read morewhat to do to fix the pain. I also asked if they did not believe me, and why I was rushed through surgery. Candace said the only thing they could do for me is an X-Ray. They do not care that I can no longer drive through the general Arlington neighborhood without urinating on myself. She would not explain why I was lied to and told multiple things about how the "sedation" would make me feel. I told her that I was awake but paralyzed during the entire surgery, and she told me I only felt pressure, not pain. I felt every second of him cutting my tooth into pieces and every time he bumped the wound, the pain screamed. I felt my gums being cut into pieces. It felt like fire in my mouth. I felt EVERYTHING. These people truly, sincerely, ruined my life with their lack of care. I have nightmares of Harley's face every night. I hear her voice sometimes and I have never heard voices or had auditory hallucinations before. I used to be somebody with a life plan and ambition and ability and I have been completely robbed. After visiting here I don't feel like a person but just Harley's victim. I didn't want to use that wording because I believe she would find great amusement and pleasure in that statement, but I want to get my point across that her manner of care has really set my life on an alternate dark path and I am sure I will not be her only victim. It has been two months since my surgery and the pain has not improved since day 1. My days look like going from the bed with an ice pack to the shower with a hot compress. This giant fire on the side of my face is a constant daily companion. The pain started when I became not-paralyzed from surgery and it never stopped. I am in so much pain on a daily basis and it makes the cracked tooth I used to have feel like a much better option. There is awful burning deep in my gums and jaw that just never ever stopped. They won't help me.