Cold Stone is really good. They have several options to choose from, good price points, and an overall nice establishment.

I go here about every time I'm in Portland area, which is like once a month and I always get half a gallon of ice cream from my hotel room! The mix-ins are incredible. Hopefully Cecelia is working. She gives us a very, very large servings & she's super cool. read more

Ordered a founders favorite and received a melted cone with mushed cake, no Carmel or nuts. Nothing like the ictire, in thrash it went. Staff did nothing about it and would give me the managers name! A waste of $7... I recommend you go elsewhere if you want what you ordered. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

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You pick the flavors of your treat. This makes it great! It's a little sticky so of this bothers you bring some wet wipes. read more

This was an interesting visit. I can't fault Cold Stone for the annoying family we got stuck behind in line, but the visit didn't improve much. The team did a nice job of taking our order and making the cones. It was $25 for two cones. One was a cookie dough/brownie combo and the other was a Reese's Pieces cone. We got both in waffle cones. The ice cream was meh at best, and the cones were ridiculously stale. We actually stopped at a gas station a mile away and threw them both away. Total waste... you can get better ice cream for less money so many places locally. Great service, subpar ice cream read more

Cold Stone Creamery - Reese's Pieces and Cookie Dough Delerium - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

I feel like most of the reviews on here focus on really weird things. Like they don't realize what they are ordering. This isn't just a normal ice cream chain. They take ice cream and manually add toppings into the ice cream on a cold stone. So the texture isn't typical ice cream texture because it is being mashed together. So I don't understand why people complain about it. The food is delicious even though its a little expensive, but worth it if you order smaller. The service us unusually on point and friendly. My biggest and really only complaint is the way the store is set up. The line gets long and is right next to where the tables are. It just gets really awkward constantly being bumped or bumping into people. It's just weird to have the line so close to where people sit. It's not a quic moving line either because of how long it takes for people to order and for them to "create" the ice cream. I just wish it was more spaced out or configured better. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

Expensive but delicious! We only go here every once in a while, so it's worth it to me. Friendly staff as well read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

The ice creams and staff accommodations for some special request. We always cone back here. The only draw back, for me, is that they are inside the mall. read more

Overpriced and undelivered. I cannot believe anyone charges $15 for ice cream, it's not even that good, and they don't deliver, they're way out of the way and employees are not friendly or knowledgeable read more

Shout out to Ana today! Despite working alone, and having a very steady line of customers, she greeted everyone who walked through the door with a welcome and a smile. She thanked everyone for waiting in line and gave each customer the attention they deserved. Awesome work ethic! Ice cream was delicious as always read more

Cold Stone Creamery #20771, Vancouver. We treated ourselves to two of Cold Stone Signature mixes, a Peanut Butter Cup Perfection (chocolate ice cream with a tablespoon of peanut butter, two Reese's peanut butter cups and a tablespoon of fudge, all mashed together) in two sizes, "Like It" (small cup, $7.99) and "Love It" (medium cup, $8.49). It was a good mid-afternoon snack, not life-changing, but good. The store was moderately busy, and the masked Staff provided basic, just OK customer service. Hey, they deliver through Postmates, and also take online orders. What could be easier? Cold Stone Creamery #20771 - Four Stars. read more

Cold Stone Creamery - Cold Stone Creamery #20771. A Cold Stone Signature mixes, a Peanut Butter Cup Perfection, Love It size (medium cup, $8.49). - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

wow! I should have read the reviews before stopping here. $7 for kids size cone, no mix-ins. shame on you Cold Stone, never again!!

Fun date night. Reminder all the candy's available for ice cream shouldn't be put on one bowl. If asked the young lady behind the counter was happy to mix it up when asked. Too much of a good thing! read more

I'm only giving you a 1 star because no where is it posted that you're closed until further notice. I live in Battleground and I'm pregnant. We missed our chances when recently in Lincoln city for cold stone so we tried last night and when we arrived we saw posted on your door that you are closed. Wished we would have known ‍ read more

What is this $h!t anyhow? Weird texture...I've had honest-to-god freshly made ice cream MANY times and this ain't it. After eating here several times and finding the texture off-putting I looked up exactly what their idea of "ice cream" is; Turns out they load their product down with modified corn starch and other ingredients with the idea that ice cream should have a more "pudding like" texture. OK, now I know. I wish I would have been told in advance to expect a unique ice cream/pudding hybrid that some would find delightful while others may find it odd and disgusting. read more

They don't know the difference between an online and door dash. If you don't have a flavor of ice cream just call me so I can change it instead of waiting until I get there to pick up read more

Good lord! $7.49 for a small one scoop! $10.00 plus for a waffle cone with toppings! This ain't at a Disney park! Nah! I can get a half gallon of ice cream for $3.50 across the parking lot at Safeway. read more

It would be better if wasn't manipulated into giving a review. It actually shows the lack of confidence that the well established brand won't stand on it own merits. read more

I got an amazing heath bar bowl cone, chocolate ice cream with Kit Kats inside! The line went very quick and it was fun to watching the worker put the Kit Kats in my ice cream. The worker was extremely nice. read more

Cold Stone Creamery - Best ice cream everrrrr - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

I had the opportunity to visit with a friend here on Tuesday night. This is after all a great meeting location and I have promised myself to try a lot of ice cream this summer. After waiting for a few minutes for my friend to arrive we placed our orders. I decided to try the cotton candy flavor on a chocolate dipped waffle cone. I added marshmallow and white chocolate chips to my ice cream. It was delicious but I have to admit it was too rich. Regardless, I was able to finish it off. The restaurant was clean and tidy. Soon after we received our ice cream the place filed up. This can happen at Cold Stone from time to time. I was a little disappointed that they only sang one song the whole time we were in there which easily exceeded an hour and a half. The song was song upon my request at the register. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

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We received the worst service at this location. Walked in on a Saturday afternoon, no customers in the store, 2 staff working behind the counter. The staff talked and giggled to each other, never said one word to my husband and I. When another staff member walked in the front door, one of the 2 already working looked at us and said someone will be with you. We decided to leave and will never return. I would not recommend this location. read more

I've always been a huge fan of Cold Stone. So many different ways to create a yummy dessert. This location is particularly great. we came in right before they were closing, they were still just as friendly and happy to help. The ice cream was of course delicious as always! read more

Cold Stone Creamery - a variety of ice creams - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

When you order a custom bday cake and they can't spell the name correctly as written on the order it's disappointing. Call to report it and no manager on duty and no offer to fix it. I have copy of order and pic of cake...not that hard to get it right and not a great end for the birthday celebration. Happy Birthday Conner! read more

Cold Stone Creamery - How hard is it to get a name spelled right and put ! At the end???? - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

I've been a big fan of Cold Stone for years. I lived in Arizona for 30 years, and we frequented Cold Stone there. The ice cream here is outstanding! VERY flavorful, and has a very silky smooth texture. Compared to the locations in Arizona, the Vancouver Cold Stone was kind of dirty, and I know the little songs the employees sing after they receive a tip of a dollar (or more) are supposed to be charming and cute, but I was seriously considering tipping them $5 to NOT sing for the rest of my stay. They looked and sounded like they hated having to do it, and couldn't have delivered them in a less sincere manner. read more

Cold Stone Creamery - Two scoops due to a misunderstood order. - Ice Cream & Frozen Yogurt Near Me - Vancouver, Washington

After shying away during the pandemic, I returned to this location with an out-of-town guest who had never been to Cold Stone. I was SO looking forward to them singing with the tip. I am a generous tipper - 20%+ on a $40 purchase. I was so disappointed when the staff hemmed and hawed and essentially refused to sing because they didn't all know the same song. They were very busy and were working very hard ... I just missed this fun, unique, charming experience about coming here and wish my friend could have experienced it. I hope they can renew this practice for future customers. :) read more

Never again!! Manager said she would leave our names at the counter for a BOGO, went the other day, nope no name at counter!

I love cold stone creamery, but when I walked into this store, there were three girls behind the counter. One was helping a customer and no one else. I stood directly in front of the counter, and the other two continued working on something. No one bothered to greet me. Finally I asked them if I should come back later and they immediately apologized. I've never seen such lack of customer service and I am very disappointed since I will have to go to another store to get my ice cream! read more

I have never been unhappy with the service or products at this location. The girls work their hearts out to move the customers through as timely as possible. The store is always clean. As far as our family is concerned, this Cold Stone will always be a great place for a yummy dessert. read more

Not really worth a price when you could go to the store and buy a whole half gallon of ice cream for way less. We enjoyed our ice cream, however it was not super amazing and would not go back especially because of the price. I only came here because I was given a gift card. $16 got me ice cream for two. A bit steep. My daughter was happy. The staff was nice and helpful. They did a good job. The two stars is only reflective of the price and not necessarily any other factor. read more

I went in on 11/17/2021 and I was not greeted by Laila or any of the other girls working that night, pretty much straight forward what you want okay cool here ya go no bag or spoon but a bad taste in ya mouth, Even how the items were handed off just here ya go...no have a goodnight enjoy your ice cream. No courtesy at all... they even turn their backs to me to say whatever it is that what said check the cameras and you'll see the attitude, even the its almost 8 no more online orders attitude seems negative. I've never had this kind of experience at any other cold stone.. hopefully things can change and when i got home my ice cream wasn't even mix well at all read more

Wasn't bad by any standards, the ice cream was great, but the service was subpar to be honest. Felt extremely rushed but I understand dealing with people can be exhausting. read more

SAVE YOUR TIME, AND FEEL RESPECTED ANYWHERE BUT HERE!! Service is NOT GREAT. We couldn't even get 1!...1! (baby spoon) sample of their available ice cream! no friendliness or hope for any type of SMILE AT LEAST to help ease the pain of not even being able to sample a single flavor!! Y'all lost customers today .. we didn't even bother buying anything due to the bad service. overall disgusting behavior from the cocky arrogant guy behind the counter,horrible example of this specific location/ company. ...we continued to chick fil a , ..which came clutch with amazing customer service. Better off going to menchies or angels donuts. read more

They were closed and I drove all the way from Michigan just for the silk milkshake. Now I have to drive all the way home on an empty stomach. What a waste read more

If you want to spend near $8.00 ($7.56 to be exact) on a tiny "Like It" cup of 1 small scoop of ice cream, 1.5 teaspoons of crushed almonds, and 2 inches (yes two inches-- the literal butt ends of a banana, ya let's conserve the sh*t out of that banana), and a drizzle of some bottled caramel sauce, then go ahead and make my same mistake. Maybe if you're lucky, you'll get a little bit more in your cup, that's if your server doesn't end up touching the rest of your ice cream with his finger. Even if he does acknowledge it, you'll still pay the same price and he still won't add more. read more

just one of life's little disappointments.... Pros: very nice servers no lines at all easy location lots of choices Cons: The worst ice cream that I've ever tasted, and it was VERY gummy and flavorless The Bottom Line: Children love filling their ice cream with all sorts of brightly colored candies and bits, but the ice cream is really not good at all. I had never been to a Cold Stone Creamery before. Today, I used my grandson's birthday as an excuse to indulge in what I thought would be a super rich, real home made ice cream experience. With all of the oh's and ah's when we mentioned their name, and with their high prices, we were expecting the very best. The ice cream parlor was quiet, clean and pleasant, and their staff was quite nice and helpful. Our grandson got the blue, bubble gum flavor with gummy bears and I got the more adult flavor of Peach Tea. He loved his. I was not so sure about mine. It wasn't really cold, it didn't seem to melt at all, and it was very very gummy in texture. It was also lacking in any sort of flavor. In fact, I'd forgotten just which flavor I'd ordered. On the way home, I asked my husband why he hadn't had an ice cream too. He said he didn't know why, but he remembered that he did not like their ice cream. How can anyone not like ice cream? Go to Cold Stone Creamery and you will find out. How disappointing. I wanted to treat my grandson and ended up filling his little body with all sorts of chemicals instead. read more

Took my daughter here who just beat kidney cancer in July after almost a year of fighting and chemo... she's five years old and has been through so much, unfortunately the young girl behind the counter kept referring to my daughter as a boy... she was dressed in all girl clothes, and I corrected her 3 times that SHE IS A GIRL.... She lost all her hair to chemo and has been VERY INSECURE about it, not to mention she was recently being bullied by a 3rd grade boy about it as well.... For almost two weeks now she has been asking for a wig.... I should never have to explain my daughter is a CANCER SURVIVOR in order for the staff to stop referring to her as a BOY! I have reached out twice to speak to the owner and have completely been brushed under the rug like it was NOTHING! TRAIN YOUR STAFF TO BE A LITTLE MORE COMPASSIONATE AND PAY ATTENTION TO THE CUSTOMERS! And as a business owner for them not to reach back out to me is COMPLETELY UNPROFESSIONAL!!!! Trust and believe I will not stop contacting this company and talking about this until the owner RESPONDS AND APOLOGIZES! Next stop is corporate..... cold stone? More like cold heart.... While this may not be important to you, one day it may be.... Because cancer doesn't discriminate, it may be your child, grandchild, niece or nephew.... Then put yourself in my family's shoes..... a CHILD should never have to feel insecure because of an adults choices or lack of empathy.... TEACH YOU STAFF TO LISTEN AND HOPEFULLY NOT MAKE MISTAKES LIKE THESE AGAIN! If it wasn't for my little girl wanting ice cream a scene would have been made and I would have never spent a penny in this establishment! read more

It's ice cream and ice cream is good. My wife has taken me here a couple times. It's WAY overpriced and waffle bowl was stale on second trip. For those prices quantity should be increased and product should be fresh. I'm out. read more

I've been coming to this location since it opened. We ALWAYS get the middle size container... that feeds 4 people. Because everyone doesn't want the same toppings, we get them on the side... and it comes with 4 sides. All of a sudden, today, 03.13.21 at 3.36 pm, we got charged $2 for our sides! The Manager was serving us, and I said that I'd never been charged for sides B4... and that the sides come with it. She rudely says 2 me, that my sides weren't mixed in my ice cream and that's Y I was charged. I was shocked! I told her I've never been charged EVER 4 getting them on the side... and her response was, 'well... we should have been charging U.' Seriously?!? I talked a bit about it... and she must have told me that I should have been being charged at least 7 times! Totally unprofessional and NO CUSTOMER SERVICE! Unfortunately... I will NEVER B back... and we were good customers! I suggest they hire a new manager who is customer oriented and much nicer! read more

We've always went to this location, seems like almost every time they're out of strawberries and never let us know until one of us is having our ice cream made. What's the point in going if they don't have the stuff for my ice cream? Is only one of us supposed to get ice cream then??? I'd much rather just go to the store at this point.. read more

Absolutely nothing worse than ordering to go, getting home, it being wrong. Top it off with a cherry...the store then closes before their posted closing time for you to return/exchange it. Note: this was not a special order but one of their "signature creations", mud pie mojo..they should know it is make with creamy coffee base ice cream & NOT Chocolate...not good. read more