I was a little surprised at the portions given here. At any other cold stone I've ever been to, the ice cream scoops come decently above the cup line. I got a couple like it's and love it tonight and they were only filled right up to the cup. Almost like they took a knife to the top of it to ensure no extra ice cream was added. If this was how all cold stones were that would be one thing, but that's not the case For what it's worth the ice cream was still very good and the employees were friendly read more

Cold Stone is my favorite place to go for ice cream. Their ice cream is incredible and they give such large portions! I am giving this location 3 stars because their portions were tiny here, which was unfortunate. That said, it was clean and quiet inside and the employees were friendly. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

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Literally standing in a line that is out the door. Two worker bees... one making ice cream, the other is cleaning and restocking. WTF?

The most awful service ever. there was a line to the door and the 2 girls were just talking to the boys in the lobby. completly ignored every customer and continued to talked about different highschools they know. then only one girl stayed out to help the entire line. absolutely ridiculous there's no reason you should not be working while there's a line. definitely won't be back. read more

Not sure why this place has a bad star rating. We've gone to this location twice within the last year (2024). And we've had nothing but good experiences. Employees were always nice and listened well to what we wanted with our orders. Ice cream was always good and creamy. I tried their Oreo milk shake this last time and it was good, which is the Oreo had more of a chunky taste to it as opposed to it being blended in with the shake. Other than that, their ice cream and shakes are good. We came on a cold night (December 2024) and while we were eating on the tables, I noticed about 20 people walk in within 10 minutes lol. Funny how there is a crazy amount of people craving cold ice cream on a cold night read more

Honestly some of the worst service I've ever received. The workers seemed purposefully slow and lacking. There were 3 workers, one doing their best to avoid any work at all, especially making the ice cream. The worker working in the front of line was so slow it had to be intentional, and then a worker on online orders that seemed to match the pace. When we walked in, there was a little bit of a line, probably six people, and we didn't get our orders until 40 MINUTES LATER. Ridiculous service. also could actively hear employees complaining and distracting eachother. The people behind us got out easy and left before waiting the hour. honestly super disappointed and will not be returning anytime soon unless I'm feeling like waiting an hour for melting ice cream read more

Having worked several food jobs in my life, I honestly felt bad for the two girls working last night. They looked like they HATED their job. Worked as slow as possible with zero personality. Like what is happening?!? Help them enjoy their job! Slowest service I've ever experienced. read more

The food is okay but the girl checking me out charged me for four icecream cones instead of three ( she had big glasses and a ponytail in a how to train your dragon scrunchie working the night shift of july 24) and told me it didn't matter because i was using gift cards she knew we only had three cones and charged us for four she said she could not get the fourth off... also the line was 45 minutes long and it took the same girl like five minutes to check us out. i am not they type to write a bad review but she literally charged me extra and kept the fourth icecream cone on even after i pointed it out overall worst ice cream experience i have had would rather go to baskin robins which is like distance away. read more

The last three times I ordered through DoorDash were awful. DoorDash was great with the quick delivery but what i received was thrown together and not to the standards of the old Cold Stone. Missing mix-in's or just a few to make it seem like they tried. Horrible. I won't order from Cold Stone again nor go into a store. I called the store one time and the kid (sounded like he was 10) hung up on me. What happened to this place? read more

If you're a follower of my reviews, you know that I like ice cream. A lot. I'm a big fan of candy, too. So this marriage of some of my favorite things is nothing short of delightful. This location is easy to forget, sadly, due to the fact that it is tucked away in the District, away from the main road. But when I do remember that it's there, I'm always excited at my seemingly newfound discovery. Service has been good and the quality of the ice cream is always great. read more

2 years since my last review... and they still are having issues keeping items in stock. My kids were super pumped to try the new lucky charms ice cream combo- particularly because of the gold mixed in. I ordered them smalls. When he handed them to us, my son said "don't forget the gold!" The employee said they didn't have any so he just gave us extra ice cream instead. I wish he'd told us BEFORE so we could maybe pick something else. Plus there was ice cream all over the outside of the cups that I had to clean off. And because he put too much in each bowl, they immediately started dripping all over. I have ice cream on my shirt and pants and in my hair. I'm super frustrated but my kids talked me into at least a 2 star rating because the ice cream tastes good. Hopefully this time I check Yelp before I go so I remember not to come back to this location! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

Ordered from this ColdStone via door dash. I ordered the Cake Batter Batter Batter with added caramel. The only thing that was in the ice cream was in fact caramel. No other items from that signature mix. Tried calling to replace it. And they refuse to answer the phone. It either keeps ringing. Or is a dial tone and busy. read more

Cold Stone Creamery - No cookie dough. No brownie. Just caramel. - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

The staff was friendly and the ice cream was made well, but the service was really slow. read more

Cold Stone Creamery - a cupcake with blue frosting and colorful candies - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

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Saturday night, and the SLOWEST service I've ever experienced. Workers had ZERO energy. Not very friendly. This was Saturday 1/22/2022. The girl with brown hair and glasses seemed to have no clue how to make any of it, the couple before us had to tell her what was put in the signature creation they wanted. If you guys could train your employees better, or work on better staffing during busy times. No competence at all! We were in line for over 45 min with only 2 groups ahead of us (groups of 2 people) worst service EVER. No apologies, just SLOWWWWWWWWWW. Not a great experience. Would love to speak to a manager or have this made up somehow. We'd love our order refunded. Or reimbursed or something *****spencer reached out which was nice, and he'd said to email the email listed below, did that, and now it's been over 2 weeks and no reply... ***** Still very disappointed at the customer service read more

The employees were super sweet and professional, and their banana ice cream is TDF! My niece got (I believe) a strawberry-banana-mango sorbet, which was also very good. My only complaint is about their smoothies. They don't taste fruity at all. In fact, they taste very decadent, which is weird for a smoothie. I'll definitely be back, but I'll never order their smoothies again, lol. read more

This Coldstone is trash. They hire the most unprofessional, rude teenagers who don't give a rats. We called with a question about our online order we never received and the kid on the phone just hung up. When we walked into the store to get our order fixed, we were referred to as "the stupid women from the phone." They play stupid when you call them out on their behavior and disrespect. Telling us a false name for the manager and the stupid little boy from the phone. I see why we don't frequent this one anymore. Y'all are awful read more

Only come for the smoothies. Service there is super SLOW. Today was just not it. Thought I'd take my son and sister there, when this kid who works there had the audacity to just set our smoothies on the table hard and throw the straws. read more

Service is absolutely horrible! Walked in two working no one else in the whole establishment and was not greeted at all for about 5 mins. One making waffle bowls the other sitting on a chair at the register with AirPods in her ears. One finally said they would be with us in a minute. When she finally helped us she was not pleasant at all and you could tell she was annoyed to help us. When I paid she asked if I wanted to leave a tip!?! Umm that is a no! Leaving a one star because the ice cream was yummy. read more

Great ice cream. But you don't kick people out when they are not finished with their ice cream at 10:10. Let them finish while you're cleaning up. I've never seen a food place do this until last night on March 30, 2024. read more

The guy with curly hair and glasses (Jeff?) working Tuesday nights deserves a raise. He throws the ice cream up and catches it in the bowl! This kid is destined for greatness. read more

Poorly staffed. "Manager" leaves staff with little training to work on their own. Ordered a birthday cake a week in advance. The cake was not made and ready as promised. On duty staff person attempted to make the cake in between customers. She said that she had only attempted to make a cake with nice before. Staff on duty was not trained to issue a refund. Pretty much ruined birthday cake plans. The manager should be ashamed. Not ok. read more

Stopped here on Saturday, July 11th at 6:30PM. We were the only customers in the store. We ordered two smoothies (strawberry/mango and mango/pineapple). While we were waiting, other customers came and got served their items before they even made ours. We were handed our smoothies and they weren't even filled to the top (we got the large size, but the amount we got could have filled the smaller size). They were also extremely thick, that we couldn't drink them and had to let them sit for almost an hour in the very hot car while we went shopping in a nearby store. Chunks of ice kept clogging the straw, and we were having to basically CHEW our smoothies. Upon getting to the bottom, we noticed so many unblended ice cubes. Both were like that. They obviously weren't blended long enough. Such a waste of $12. read more

Cold Stone Creamery - Unblended ice in smoothie - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

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Owner and manager promised to "make right" a botched birthday cake and horrible customer service at the South Jordan District store. They never did. The store allows untrained young employees to work all on their own. A store to be avoided. A poor reflection on the brand. Buck, South Jordan read more

Ordered a quart of chocolate chip cookie dough, and apparently they don't know what a quart is, half full read more

Cold Stone Creamery - Half full ??? - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

The ice cream part was creamy and delicious, the serving size was smaller than expected for $5-7 cups of ice cream. Service was very fast...too fast. We ordered all Signature flavors and it wasn't until she was half way through making them that she'd tell us that they were out of crucial ingredients. Who wants birthday cake special without the sprinkles? Who wants German chocolate without the coconut? I will say the cheese cake with berries was fantastic. read more

This is a true review. Me and my girls went to the store at 6:08 to get ice cream and my gal got blown off. She got NO TOP to her ice cream and the rest of us gals had ours overflowing. I'm am livid right now and disappointed in the Coldstone community. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

We were surprised to see a Cold Stone where we were expecting a Marble Slab, but the ice cream was still delicious and we received very friendly service. My husband isn't as big a fan of Cold Stone but he came out very happy after having tried their Salted Caramel ice cream. Especially after adding chocolate chips and pretzels as mix-ins. We will come back, although I wish it was a little cheaper, and that their ice cream didn't melt so quickly. read more

Cold Stone Creamery - Cake Batter ice cream with sprinkles - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

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We came in tonight about an hour before closing. The employees were so nice and accommodating and gave us great service. I have celiac disease and they were happy to provide me with the allergen list. Once I chose my order, the employee making mine washed her hands, put on clean gloves, and made mine in the back from a fresh ice cream container, with clean scoops, in a clean bowl and with mix ins that hadn't been touched. The rest of my group loved their ice cream too! We will be back again. Thanks for the great service. read more

Service was decent. We are aware of the different policies now because of COVID-19. My boyfriend and I came in and they told us it was takeout/delivery only so we went back in the car to call in our order. Once we did they said it was going to be 15-20 minutes, which I thought was slightly ridiculous because it didn't seem busy. But we waited. I guess the main thing that upset us was that we didn't get spoons with our takeout order!!! What type of ice cream place doesn't give their customer spoons?!! After we left a good tip too!! Disappointed.... :( read more

This is the Cold Stone closest to me but we prefer to drive further to other locations because at this one you just don't get what you pay for. This store is stingy with their mix ins and it seems like they train their employees to use reduced quantities. Today we stopped in to pick up a Mix & Go, the 32 oz size, of Founders Favorite. This is supposed to be about 4 times the size of a regular Love It but it was all ice cream and mix ins equivalent to only one Love It. Disappointing. Unfortunately not the first time they have messed up the ice cream to mix in ratios. Overall the employees are poorly trained compared to other locations. I recommend driving a few extra miles to other locations. read more

I just love the ice cream here ! Like I can't with their creations it's so good ! I love the mint creations ! I just love the brownies and mint flavor. I just don't like the chips. They kind of were hard to eat. But overall still good ! This time I just didn't think the service was very good and they didn't mix my ice cream very well but the ice cream is still amazing. I would go back? But a different cold stone. read more

Cold Stone Creamery - The mint chocolate creation. - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

Went to cold stone in the District tonight, line was out the door, we waited 45 min!!! Never again, 1 couple was ordering SIX items but didnt know what they wanted, held up the line 30 minutes. Only had 2 people at the counter because 1 was doing online orders. This couple was a friend of the employee so he was in no rush to get them thru. People were upset, rolling their eyes and some walked out. Wont go again, will go to Culvers. read more

This cold stone takes forever! Like for ever! They were out of almost everything & one of the workers commented on how the girl before didn't do her job well enough (quote on quote.) they also kept going in the back to chit chat. This store usually takes a long time to get a scoop of ice cream. And the girls working there are super unprofessional. read more

Good creamy ice cream. Feels like service and variety of flavors has gone down over the years. Miss the dark chocolate. Doesn't have the same charm as a mom and pop but good ice cream overall. Location was clean. Prices are a bit high compared to competitive ice cream parlors. read more

Customer service was Sub-par! The lady working today was not nice. Very rude when we asked for whipped cream, saying " no, I'm out" very rude. The frappe is not even filled up all The was. Need better customer service! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - South Jordan, Utah

Worker (black lady long braids) was so rude! Very obviously miserable in her job, sorry...next time I'll make sure to go somewhere else so I don't bother you. I asked for a peanut butter mix in, our. Asked for chocolate chips...out. Heath...out. Honestly! Put a sign up or something. She basically threw my change at me and walked away. No thank you have a good day nothing. Do yourself a favor and go elsewhere. read more

Service shitty they go to orders of two times while waiting twice we had to sit and wait for 20 MINUTES fuck them never go ther I wish I could give them zero stars read more

I went in and ordered and they gave me less then the cup of ice cream it was below the rim. I ended up with a nut in my ice cream that wasn't suppose to have nuts, luckily I'm not allergic to them but if I was that could have sent me to the hospital. Employees should be more sanitary and not cross contaminate. The girl who helped me charged too much for what I got. Bad service wasn't even hyped about helping, should have better attitude towards customers read more

My husband and I stopped by this location and were extremely disappointed. Ice cream was mostly melted and the cup they put it in was half full poorly mixed. We generally love this brands ice cream but don't waste your money at this store. We don't mind paying the high price for a scoop of ice cream if they deliver a reasonable portion and a quality product but we received neither here. Find another location because at this rate this one will not be around long read more

I have tried to order Cold Stone 2 times in 4 days and they were out of the items I selected both times. If you are out, then mark the items out of stock on Door Dash so I don't have to wait an hour to find out I have to cancel. I won't do this again. read more