Amazing and interesting flavors with great service. Returning to cold stone creamery is like stepping in a land of imagination and wonder. They have dairy free options too Mix in candy, fruit, waffle pieces, and whatever your taste buds desire! I love coming in for the creative process of building my own concoction. There is seating inside and outside. The order lane is wide enough for wheelchairs and other mobility devices. High chairs and accessible/ family restrooms are available too! read more

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We went here yesterday and I got the Oreo cream filling ice cream. OMG!! This is now my favorite flavor of ice cream! Picture the taste of the filling I know you scrape off with your teeth when eating Oreos. Wow! Also the ice cream is so creamy and not hard at all. The service was good and he let me sample a couple of others. The birthday cake Oreo is good too. There were a lot of staff that were chatting, not a good look (talk in the back you guys). read more

Delicious sundaes! It's a bit expensive, so we treat ourselves once a month! Great flavors, and we often return to the favorite one. The staff are helpful and fun - and greet us in a cheerful way! Enjoy yourself! read more

Again, for the 20th time, these workers at this store forgot my sprinkled waffle cone! They owe me basically for 20 of them. These idiots do not know how to read and take orders. Maybe it is time for the place to get new management. It needs it for awhile now. read more

There's always an amazing experience when I go there, especially with all the black women working. They are amazing with the best attitudes and always preparing the ice cream too is perfection. The music is always fun and lively read more

Totally a win!! Great ice cream, wonderful and delicious! Great location with outside and inside seating. Great service. My grade is a B.

I love having ice cream " my way". At Cold Stone, you may choose your flavor and your topping, and have them mixed into the most incredible sweet treat. The ice cream is super smooth and creamy. This location was very busy, but the employees were working hard and keeping the line running smoothly. They had a special fall creation.... Pumpkin bread ice cream with apple pie filling, caramel and graham cracker crust. Just everything fall in a bowl!!!! Try it and you won't regret!!! read more

This was my second visit to this location and I was not pleased. First, you can see in the photo that the $5.50 small shake is missing about 2 oz of product. There is a dome on the cup for a reason!! Second, the employee did not ask me if I was a rewards member or offer for me to enter my phone number to get points for the order, so I missed out on that. Solutions...use enough ice cream so that it fills the cup to the rim before adding the whipped topping (the reason for the domed top). Then give the customer the opportunity to gather rewards points to afford coming back to this overpriced ice cream parlor. But seeing as this is my last visit, you can keep the points. read more

Cold Stone Creamery - This is supposed to be a full shake? Very very disappointed, Cold Stone. What a rip off! - Ice Cream & Frozen Yogurt Near Me - Shiloh, Illinois

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So yummy! I had the Reese's Peanut Butter Cup Awesome Sauce and it was so good! Service was friendly and fast!

Touchfree ordering, online ordering and third party delivery are amazing additions to this already great ice cream store. They make ice cream fresh in the store everyday and it's the most amazing tasting ice cream in the universe! You can add fruits, candy, cakes and more to any ice cream. Don't miss their Signature Creations that are amazing. My favorite is the Banana Caramel Crunch which is French Vanilla Ice Cream with fresh bananas, roasted almonds and the perfect amount of their signature caramel. The store is clean and the crew is a ton of fun. Leave a tip and they will sing you a song too. You gotta give this place a try! read more

Literally the worst. I was in there 15mins with one person ahead of me. There was 6 staff and they were all talking and joking. I get having fun, but ignoring the customer is another thing. I had to make eye contact with one other girl and look at her irritated before she thought to help. Then was rude while she rang me up, the had the nerve to mention the tips . I am a worker in fast food, I know what it's like. But will never come back again. read more

Came in on a Saturday at 9p.m. and it was packed when we got there and when we left. There were 7 workers for crowd control and they were great! Their positive energy made it an enjoyable experience. They were being personable with the customers and checking in with one another. Definitely didn't feel like we were just another order. Order: Banana Ice Cream with oreos. You gotta try it! read more

Every other ice cream place is closed yet Kaitlyn is working hard during a late night rush and friendly the whole time. Thank you! read more

Cold Stone Creamery - a hand holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Shiloh, Illinois

The workers are mediocre at best. I ordered a Like it The size was so small, if it were mashed into the cup it would not have filled over half the cup. read more

I got the mud pie mojo in an Oreo waffle cone. Unreal. I highly recommend. Short wait, and the workers were patient. I think they could've been a little bit friendlier, but it wasn't the worst customer service I've ever had. Obviously mine was pretty pricey since I got the largest size with all the works. read more

Cold Stone Creamery - Mud pie mojo in an Oreo waffle cup - Ice Cream & Frozen Yogurt Near Me - Shiloh, Illinois

Personally I didn't like the ice cream. I'm not sure if it's the kind we ordered or just the type they use but it actually seemed to dry my mouth out and was so thick and the consistency of cold cookie dough. I can see where the allure is for most people, but it just wasn't my kinda thing. read more

Cold Stone Creamery - Birthday cake ice cream - Ice Cream & Frozen Yogurt Near Me - Shiloh, Illinois

I took my little niece in for the 1st time and we had a great experience. I think the worker's name was Tyler. He was very helpful and patient with her. She kept talking about the "nice boy" the rest of the day. Thank you!! read more

I don't normally do ice cream. I much prefer frozen yogurt or gelato, but Cold Stone is a stone's throw from my apartment. They can take the ingredients you want and turn it into a delicious milkshake/smoothie which is what I generally do. I'm a sucker for anything peanut butter, banana and chocolate (mixed together) and they do make a fantastic concoction incorporating those three flavors. When I come here, it's almost always for my husband who orders the most decadent item on the menu. Last time, he ordered some sort of strawberry cheesecake funnel cake sprinkled with ten billion calories and whipped cream monstrosity that made me gain five pounds just from looking at it. read more

Customer service was horrible. I was one of two customers in the store, the other one was checking out. Two girls stood around while I waited for 5+ minutes without any acknowledgment. When I was helped I ordered one dish and the girl just walked away and I had to wait yet again for my second dish to be ordered. And to top it off my toppings an ice cream were hardly mixed. Next time I'm grabbing Orange Leaf instead! read more

Cold Stone Creamery - Yup that's an entire strawberry that wasn't mixed in. - Ice Cream & Frozen Yogurt Near Me - Shiloh, Illinois

Back when this place first opened it was jam packed all the time. The last time I had visited we were the only people in the place but three of many packed into this small shop. Might have had something to do with the crazy heat (and horrible humidity) or perhaps people were just jonesing for some ice cream. I'll warn you that if you've never experienced Cold Stone, you much be in the mood for some sweets as the smell in the place is extremely sweet, almost to the point of it being a bad thing (and that's coming from a guy with a set of sweet teeth!). Regardless of that, I saw a new flavor that I just had to try, Fudge Brownie Batter, wow it was rich and chocolatey, just they way I like it. I got some snazzy signature deal with the brownie batter, a brownie and Oreos. Honestly I could have done without the Oreos but they didn't hurt the chocolatey goodness that I enjoyed. It was the perfect way to beat the heat and satisfy my sweet tooth. It's not something I could do a regular basis, but if you are jonesing for some ice cream and there isn't a Ted Drew's in sight, head on over to Cold Stone, I'm sure you will find something you'll love. read more

They are supposed to close at 11pm, we walked in at 10:24pm and they said they're closed. People around us were eating ice cream, so that was clearly untrue given the fact that it says online they close at 11pm as well. They then proceeded to lock the door while another group was trying to walk in shortly after we left. If you close before 11pm, that would've been great to know before we made the trip! read more

My kids are allergic to milk so I appreciate the staff always using a fresh spoon to scoop sorbet from a fresh batch. Thank you!

Outstanding ice cream and great service. They even have water to drink. Orange Leaf bad Cold Stone good read more

When it come to the ice cream craving, this place is where I go! Never disappointed ;) read more

Cold Stone Creamery - Chocolate Cake Batter Yogurt with M&M mix in :) - Ice Cream & Frozen Yogurt Near Me - Shiloh, Illinois

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Staff was very rude. Wouldn't let me in the door 45 minutes before they close. They were laughing at us and cussing at us as well.

Spent almost $40 on a cake and they can't even write happy birthday??? Pathetic should've definitely gone local instead

I love ice cream and this cold stone is conveniently located near my house. The service and the wait are average. My biggest issue is the place is not very clean. You can see where they have mopped around a floor sign for months without actually moving it. This type of oversight/attention to detail always concerns me when you are a customer oriented industry where you serve food. Beyond that, its ice cream and its good. You can't go wrong with sweet cream or birthday cake. read more

I ordered a 60th bday custom cake with a specific simple decoration request. I was SO disappointed when my daughter showed up at the venue with a plain white cake with only a copy of the picture given on top. Missing the nuts on the side, chocolate and caramel swirls, and strawberries on the top. Pretty simple...right? Apparently not. read more

I've always had good service here. I love the gooey butter cake ice cream the most. I had never seen it anywhere but this location. It's pricier than my favorite fro-yo places but I like that they have outside tables to enjoy the gorgeous day. They have so many flavors and topping that you just can't go wrong here. read more

Always had great service here and last time I was in they had some funny songs that would sing from time to time. The ice cream is delicious, very smooth. Ooey-gooey-butter cake and the red velvet ice cream are my favorites. Tons of toppings and flavors that you can create nearly anything you want. read more

Every time Ive been in, they've been super nice, the flavors are awesome, I love that there are frozen yogurt selections too, and I appreciate that they have a military discount!! read more

Ice cream was absolutely delicious, but the service there sucked. The employees seemed like they hated their job and got my order wrong after I verified it twice. Other than that, the quality of the ice cream is great. read more