I'm so sad to have to rate this place so low now. Since I last came, things have gotten worse. I came a couple of times in 3/2025 & so many things went wrong. I am not sure why the young lady used a piece of paper and pen/pencil to write down the order only to get it wrong. On top of that, the way it was made was using the hot surface not the cold surface so it was melted down - not good. Normally I see them put in the freezer while making other orders but they didn't dot that. They also had their phones out texting and touching that without washing their hands to close the ice cream with lids. The paper they used to write down the order was placed on the cold surface next to the spot they did the ice cream. It was just bad. The staff is friendly but we are never coming back again. read more

Sadly, my experience at cold Stone this week was less than desirable. I went in craving the banana pudding ice cream with vanilla wafers. Unfortunately, the gentleman never said a word and gave me green bananas in my mixture which were jars and flavorless. I had asked for cheesecake bites as an added flavor, halfway through mixing my ice cream, I was told they don't have any Cheesecake bites. I was never asked if I would like a or if I wanted to change my order. Ordering a small ice cream and walking out with a $12 bill, I was sadly disappointed. read more

The young man working was very polite and helpful. He had great customer service and made our ice cream quickly. The only issue is the price this ice cream places prices are unbelievable. You can get a gallon of ice cream for 5 to 6 dollars somewhere and I believe here we paid around $20 or more for a gallon. read more

7/17/25: 4:25pm Very rude cashier. She didn't listen to the instructions I gave her re: ice cream toppings. she basically threw the waffle bowl at me and told me I was wrong for not specifying. She didn't asked if it was to go and didn't want to give me a lid and didn't care that I would spill it in my car. She should not be in customer service. Cold stone Ice cream is already over priced then you add rude workers. Ridiculous. read more

On Saturday night 10/18/25 me and my son visited the Apple Valley location there was only one worker and she was amazing she took care of all of her customers including the pickup for delivery order she needs some kind of appreciation incentive her name was Jayden. Keep up the good work you did amazing!!!! read more

I don't usually write reviews but I had such a great experience at this Cold Stone location that I just had to say something. The ice cream was amazing, rich, and full of flavor. I tried the surrender to strawberry and it was blended perfectly with just the right amount of mix-ins. What really made the visit stand out though was the service. Sid, one of the employees went above and beyond to make our experience enjoyable. She was incredibly friendly and welcoming. She made some great flavor recommendations that turned out to be spot on. We'll definitely be coming back! read more

My son loves cold stone creamery cakes for his B'Day! So we decided to give this spot another chance. Since they changed owners from our last experience. I preordered 2 cakes way in advance. Came to pick them up and two young ladies were working. Both were friendly and said our cakes would be a minute as they hadn't put any writing on one of them. So we waited and they handed us a bag with both cakes in it. We didn't even think to check, because we preordered. Got home and had son put them in back freezer. Never thought to look @ them. We took them ou after sons B'Day dinner to thaw a little before cutting. That's when we noticed one of the cakes wasn't what we ordered. It was a big let down as this is why we preordered. So we wouldn't have to deal with the cakes he wanted being sold out. Contacted owner through Yelp and he responded promptly. I mean super quick. Which was awesome on his part! He was very apologetic and helpful. He told me to call his manger the next day to rectify the problem. His manger was friendly and also apologized for the mix up. She said please come back in two days and I will have the cake you ordered and that she would even upgrade it to the next size. Which was very nice. New cake was ready on time and super yummy:) Had to update my review to reflect the great customer service! We will be back in the near future for some more sweet treats. read more

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I went in to get me a banana split sundae as advertised on their website, the two girls at the counter didn't know what I was talking about. I showed the picture on their website of how the ice cream is supposed to look like and what it came with, they looked all confused. I read to them what the description on the ice cream consisted of which was sweet cream ice cream, bananas, almonds and fudge. The girl made the ice cream but they did their own recipe (not as stated on the website). I ended up with a hot mess of an ice cream, I asked the girl if that's how the ice cream is supposed to look like to what she said ya, we have our recipe on the book. They made the sundae with banana ice cream (no chiopped bananas how it shows on the website pic), added a bunch of strawberries and a lot of chocolate syrup. Just a big pile of a mess. I told her it didn't look at all how it was advertised on the website, she offered to make something else but I just said it was fine, although I appreciate the effort but what I got wasn't what I requested. (Pictures for comparison) read more

Cold Stone Creamery - What I asked for: banana split decision sundae - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

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Came by for a Cold Stone dessert. My son selected the Love It Mint Mint Chocolate Chip. My hubby got the Like it Apple a la mode. I got the Like it Coffee Lovers. We were greeted by Donivan and he was so friendly. He immediately started our order. His co-worker Love (?) sorry I couldn't remember the correct spelling was equally friendly and we had a lovely conversation. Apple pie a la mode - hubby loves this because it loves apple pie. Son loved his mint, mint chip chocolate chip and he was done with his serving before we got home. I thoroughly enjoyed my coffee lovers dessert. I love the taste of coffee and even better as ice cream. Please come by not only for the delicious tasting ice cream, but for the friendly and fast service here! Support your local businesses! read more

Cold Stone Creamery - Friendly & happy employees ready to serve you! - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

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Came at 9:23pm and were denied service - open sign was still on, but young man working the counter said they would have time to get to our orders. read more

The ice cream itself is delicious but let me tell you I placed an online order at 6:34, arrived at 6:50 like instructed & I didn't walk out of the store until 7:20!! They really do prioritize walk ins over online orders which is unfortunate. read more

The young adult serving us was friendly , gave great recommendations and was help in selecting what we wanted. He gave us great advice. I hadn't been to a cold stone in abt 10 years, I enjoyed his service , and amazing customer service. read more

Don't do a mobile order because apparently walk-ins take priority. Worst customer service I've experienced in my whole entire life. Not exaggerating. I can't believed these people will get $20/hour come April. Ridiculous! read more

Haven't been to this location in years. They let one group in at a time. So we waited 20min. My family & I ordered their creations. Each order was missing an ingredient. Maybe the staff is just over worked. But it sucked not having my brownie pieces. Oh well. It always still good. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

Peter, indurian, lily and simba made my day not only are they super friendly the ice cream and customer service is top tier 1000% read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

Yes delicious ice cream. I wish they sold sugar free ice cream. This is an old review that I just found on my app. The ice cream was delicious and decadent. Now I don't eat sugar anymore. So if they sell sugar free now. I would absolutely have some delivered read more

I love Cold Stone Creamery. The main reason I'm giving this place a 1 star review is because of you can't get any reward points unless you order online. I didn't know this before ordering in person 2 Gotta have it cups. Cold Stone Creamery should have a bar code for them to scan when you order your ice cream in person. I think it would be great if they did that, besides the way they're doing it now. If Cold Stone Creamery does that I could give them a higher star rating instead of the 1 star rating. read more

Most likely the last time we come here. Daughter wanted this for dessert. The lights are off. No employees to be seen. Husband walks in and says yes they are open. Two other customers walk in and are told they are not open. Confusion... my husband walks out and they both signal us to come back. Walk in and they say nothing. We look and the empty to go case and it looks odd. My kids start looking at the flavors and the case is disgusting. Like cleaning isn't something they don't have time for it. After seeing one of the employees leaning on the counter staring at us, I suggested to my husband we go elsewhere. Dairy Queen here we come! Suggestion... find employees who will work read more

Can't rate five stars for a business that has a sign outside that reads me back in 25 minutes yet. 25 minutes later still no sign of anyone... Waited 40 watched a lot of lost opportunity. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

Simba went above and beyond when serving our order at Cold Stone. Great customer service, and a super respectful young man. Simba should be recognized and appreciated for his hard work. Cutting up the candy to mix in with the ice cream takes muscle. The ice cream is as always super delicious, especially on a hot summer day it's the most satisfying. We will be returning again! Thanks Cold Stone! Respectfully, Rick & Stephanie Payne read more

Ordered a Barbie cake. It was delicious BUT did not look like the cake I ordered. The Barbie cake had pink sprinkles on the side. The one I picked up had regular sprinkles. It did not appear to be as high. Not worth 60 dollars. I couldn't do anything about it because of course I ordered it for a birthday party. read more

Cold Stone Creamery - The cake I picked up. - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

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The worst service I've received from a cold stone! We went in to pick up an online order for a cake around 6:30 and the order was placed around 10 in the morning. First we were waiting to be helped and no acknowledgement from the team! Then when they do acknowledge they told us they didn't have the cake we requested in stock! I asked if anyone attempted to call or reach out and the worked said yes but when I told him we had no missed calls or messages he said that he wasn't there when the order was suppose to be ready so how would he know of someone reached out!? This is ridiculous and honestly unprofessional that there was no communication letting us know that's what we ordered couldn't be fulfilled. read more

Cuhz this was the best ice cream I've ever had. Dead homiez. Customer service was amazing letting me take my time creating my order.

Even though is was a gloomy day with some light rain I still wanted some ice cream. I went in and order a banana Carmel crunch with banana ice cream (instead of French vanilla) because it tastes so much better. Peter who was taking my order agreed and said it's better that way and it just makes sense. Thank you Peter he showed great customer service. I would definitely come back to this location when I'm I town. read more

Kurtis and the other members of the crew are amazing! Super easy to talk to and always make it even more enjoyable to eat some ice cream! I always asked for lightly chopped and Kurtis does a great job executing that! Overall always a great experience at this location. read more

SUPER DISAPPOINTED a birthday cake was ordered well in advance for my nephews 15th birthday on 4th of July. Come to find out they only check their orders 24hrs in advance. It would have been nice to be informed. This has been done EVERY year for many years before. The order was placed online and a phone call was given the day before with no time for a back up plan. As a result our nephew had store bought cinnamon rolls and ice cream to replace his favorite ice cream cake. read more

I have come to this location multiple times. The service here is absolutely fantastic, workers like peter, Love, Makayla and have made my visits worth coming back. The ice cream they serve is always delicious and tasty. read more

Cold Stone Creamery - Making tasty ice cream - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

This place is a joke. I ordered "ready for pick up now" cake online, received my confirmation order to pick up and came to the store. At the store I was told they don't have it and come back tomorrow for the cake. read more

Cold Stone Creamery - My order was not ready as confirmed - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

The cream-a-rista ,Brandon, was AMAZING! I have never seen anyone handle a crowd of orders with such grace and patience. He made the experience special-- not just an ice cream run on a hot Sunday afternoon. Tip this guy well, his work ethic is rare. read more

waited 20 minutes in line and didn't even get to order they told us they had online orders to do yet the girl was giving free shakes to the guys from wing stop read more

I bought a chocolate ice cream with brownie and I specifically said a lot of brownie and they gave me even less than the normal amount that I could not even see the brownie. read more

I came here on Sunday and a young girl attended me. There was 2 young girls and a white male who was clocking in as I was getting rung up. There had happened to be a white family who was picking up an order and he sarcastically said in a very douche bag manner " Are you guys here to pickup an order, I'm sorry I hope you guys didn't wait too long." I am Hispanic and I will play the race card. The young girl who helped me provided great customer service and my signature ice cream I went in for using the BOYO coupon was delicious as for some reason at times I feel it's missing mix-ins. I was completely satisfied. When I paid I provided my coupon with no problem honoring my coupon. Then Monday I had visit and I recommended us to go to Coldstone since we have children and who doesn't like ice cream! We arrive at 4:49pm and their is a sign on door will be back at 5pm. On break. Ok, no problem. We wait. Then more people start lining up. At 5pm the white male with the sarcastic attitude arrives with a huge line behind him. He seemed annoyed and I was the second person he helped. I asked for my usual Founders favorite no pecans and he said they had no brownie to make it. I said ok fine sub snickers. Reminded him no pecans and was like "Yeah I know!" I was patient and calm because I felt bad he had this long line but he came off rude. When I go pay and show him my coupon he says it's only for $5 off when the coupon clearly states it's Buy one love it and get the other free. I said it was weird because I used it two days ago. I do feel like he has a problem with people of color because I did not receive the same treatment as that white family did. I will also include a picture of my sisters ice cream. She got M&Ms and couldn't finish it because he put a load. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

Waited in line for 10 minutes and instead of serving us when we made it to front of line they told us to wait while they do online order for gentleman who just walked in. All while one girl talked to another worker who came in to check on hours. What's the point of having to employees working? Definitely makes since why they have 2.8 rating, so we left! read more

We've come to this location in San Bernardino for a decade or more because our local store closed down. We have to drive 1-2hrs to get here, so that should tell you something about how much we love ColdStone ice cream. Now, the past three visits we've made, a young man named Ben assisted us. The first time, the store was packed, and he quickly and efficiently handled all the orders without a scowl. The second/third time, there was only us in the store and Ben once again handled our orders quickly and efficiently again. Busy or not, Ben is the best! read more

Employee stated their "new" cups for gotta have it are the same size as the old ones. Which from the picture you can see they are not! If you want to get your moneys worth and spend a bit less , please visit the location at the Summit in Fontana. Plus there they are not stingy with their portions, you truly gets yours money worth and excellent customer service!! Something this cold stone lacks!!! Will never go back to this location again!! read more

Cold Stone Creamery - Gotta love it size in "new" cup vs old cup - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

Great Customer Service I found this place because my sister in law gifted me with a GIFT CARD $15 They always greet me with a positive energy and smile Great way to start my day I recently just tried the Chocolate Devotion & Peanut Butter Cup Perfection Quart for $12.99 Perfect for my monthly cravings Ladies you know ;) when those cravings come around that time of the month! Excellent for on the go I love it here so many flavors that it's so hard to choose from Soon I'll try all flavors I'll be back ! read more

Cold Stone Creamery - AMAAAAAAAZIIIIING - Ice Cream & Frozen Yogurt Near Me - San Bernardino, California

Order online two cakes 24hrs in advance. I was running late to pick up the cakes, called on three different occasions and no one answered. Got to the store and turns out they didn't have the cakes ready since they didn't get my order until that morning. So instead of calling me to tell me they can not make it b/c of when the system provided them the order, they waiting until I got there to received the news. Really upset about their customer commitment. read more

Even tho there's a long line. When it came to my turn, it was worth the wait based on the customer service. Damien was the individual who gave me great customer service. He Greeted me and was patient with my order. His service was Great. Definitely coming back. Thank you Damien for your great customer service. read more

Worst customer service! Both teenagers(young teenage girl and petite male with curly hair)seemed as if we ruined their night by coming in. Granted there were no customers in the store. She didn't have a name tag on and he seemed super bothered by our choice of extra toppings...which is what coldstone is all about right? lol. They couldn't even give us our 9 cents change back so we had to take our loss on that. Literally never going to the San Bernardino one again...not worth the bad attitude & shitty customer service. read more

Shout out to the Saturday night crew! Even though it was close to closing time, they welcomed me and help me with uncommon cheerfulness and helpfulness. Exceptional customer service, and of course, the ice cream was fabulous. They left a really good impression, and I'll definitely recommend this place to friends and family. read more