I'm obsessed with the Birthday Cake Remix and came here specifically to get it in the biggest take home size available (called Everybody's). After the guy had already scooped out all my ice cream and put the sprinkles in, he says "we're out of fudge" and asked if I wanted caramel instead. It was like being shot in the chest. I could feel my heart shatter. At that point, I should've just said "forget it" but instead told him I'd take it with just the brownies and rainbow sprinkles. It still turned out pretty good even without the fudge, but it was definitely disappointing. I came at 3pm so I don't understand how they could run out of fudge in only 3 hours...I could understand it more closer to closing time, but whatever. read more

Food: I wish I knew Service: piss poor Ambiance: to be positive, clean I walked in with my husband and my 1 year old. There was 1 lady behind the counter. She did not acknowledge us as we walked in. I didn't think much of it because she appeared to be working. She had just finished helping another party (1 adult, 2 children). We waited patiently to wait for her cue to order, to be considerate and respectful of her time. She never acknowledged us when we were standing right in front of her counter. There was a sign that read tap to pay wasn't available and to proceed with ordering online. Ten minutes went by at this point (no one else is inside waiting for an order) and I thought she was just busy. I proceeded to place an order online, to which I received a confirmation that the order would be ready 10 minutes later. We waited 10 more minutes. Right as the time was about to "expire", a single man walks in. Was greeted immediately and served immediately by the 1 lady. By this point, no one else was waiting for an order besides my husband, my baby, and myself. I confronted her after she completed his order asking for an update on ours and she had the rudest careless attitude as if I was an inconvenience to her. SHE STILL DIDN'T PROCESS OUR ORDER. We walked out with no ice cream. If you are a single man, lucky you. You'll get great service! read more

The ice cream taco was good. Experience not so good. I did not appreciate the way the store manager was talking to a very young worker while my daughter and I were waiting for our ice cream. I thought her rudeness to the worker was unnecessary. Her inability to listen to the worker while raising her voice was unprofessional. I felt really bad for the worker and told her to continue to have a nice day. The worker managed to smile with tears in her eyes and told us to have a nice day too. For this reason, I will never buy ice cream from this location again. It doesn't cost a thing to be kind. read more

Finally had a chance to try ColdStone Creamery, and to say it was a letdown would be an understatement!. I was really looking forward to giving this place a shot... As soon as we walked in, we weren't greeted. But even worse, was the awkward look we received from "the girl with the long black hair" when watching her mix ingredients on the cold stone. A simple smile goes a long way! Instead she looked bothered. We don't mind spending $20 on ice cream, but this just wasn't what we expected, the chocolate dipped waffle cone was so stale, my grandma couldn't take a bite! And the 2 cookies used to mix our $8 "Cookies make everything Batter" was definitely lackluster. Sorry ColdStone, visit Tongue & Cheek & you will see what fresh ice cream is supposed to taste like... read more

Cold Stone Creamery - the front of the building - Ice Cream & Frozen Yogurt Near Me - Sachse, Texas

They don't wear gloves. Grab your food with their bare heads with out hand washing. Put their hand all inside my cone, then made my ice cream with out gloves and touching their face. Dirty! They move so slow with a huge line up waiting read more

totally disgusted, no gloves, workers are rude especially the manager. saw hair in ice cream , the manager tried to pulled it out and tried to sell it to me. disgusting is all I have to say. having an attitude when I ask a simple question. charged me extra for something i didn't ask for and would not offer refund read more

My family and I were gifted gift cards to cold stone creamery. This was our first time trying this place out. As we walked in they were not welcoming all 3 employees not one of them greeted us. Their faces seemed as if we were bothering them. The ice cream is overpriced we will not be coming back again. We will stick to our local braums they never disappoint. read more

Cold Stone Creamery - the reflection of a clock tower in the window - Ice Cream & Frozen Yogurt Near Me - Sachse, Texas

Ordered online in Coldstone app and arrived at time that order was supposed to be ready (which was about 20 minutes after placing the order). One would figure that meant they started preparing the order as soon as it was received, but apparently that isn't the case. When we arrived, the staff had not even started preparing our order and customers in line, regardless of when they arrived, took priority over our order (again, placed 20 minutes prior!). Tried to cancel our order and get our money back, but they couldn't do it. Ended up having to wait another 20 minutes for them to prepare our order and they were out of some of the flavors that our children picked! Major disappointment is an understatement! read more

Every time I come in ice cream is missing, how are you a ice cream shop but can't even serve the basic flavors like chocolate and vanilla and this is ice cream not soup...how.This is just insane where is a tongue in cheek when you need one read more

This ice cream store has MAJORLY gone downhill. I have come to this location for a good while now and it's not worth giving your hard earned money to this shop. All the employees look absolutely miserable. They don't know basic hospitality service such as greeting customers, or even smiling! That's just basic stuff they don't do! There always seems like there's a new crew every time I come in too. The last few times I came my ice cream was so runny it was almost like soup! This place didn't use to be awful like this. STEER CLEAR! Don't waste your money here. I'm SO done with this place! I'd try to find a Marble Slab or a Tongue In Cheek somewhere. read more

I placed an online order for a birthday cake. They canceled the order the day before at 6:30 PM leaving me with a HUGE problem. VERY UNPROFESSIONAL! read more

Numerous times have we ordered Coldstone via DoorDash and 0 times have we ever received that order. It always either gets cancelled immediately or we get charged and then the order gets cancelled AFTER we've already gone through 3 DoorDash drivers. If the store has no intention of delivering then take the store off of DoorDash. read more

I've always kinda been on the defense about coming here because of the service it use to be so slow! We use to wait literally an hour for our ice cream the line use to be out the door. Today I saw a whole new entire staff they had the customers in and out the door job well done. read more

Yelp needs to add a negative 5 star option cause I don't understand how this is an ice cream place. It doesn't even have ice cream for you to try and the ice cream they do have, melts as they are giving it to you. The service was majestically slow, took maybe 20-30 min to get ICE CREAM. read more

Melted Ice cream and when I walked in the bathroom, there was brown stuff everywhere, not even near the toilet

Had to walk out saw 3 employees and only sense 3 brain cells. I never seen some work so slow

Very unprofessional staff. This is a place of business, not a club or your house. Inappropriate music was being played while we waited to be served. Customers do not want to hear cuss words or the singer Frank Ocean talking about how him having sex with female with Vigra popping. After I asked for the manager's name and what my complaint was, the family behind us agreed and asked for the managers name and GM name. Please speak with your staff regarding the vulgar and sexual music playing. I'm pretty sure corporate would not approve. Thank you read more

I wish i could say I tried the ice cream here; Every time we have visited this location they have been completely out of ice cream. This has happened 3/3 times i've walked in. I really understand that things happen, I just wish on these occasions that someone would put up some sort of sign outside so people don't walk in and get disappointed. read more

Staff was very friendly and ice cream was cold and delicious! I recommend this cold stone.

Such a friendly place !!! The owner introduced himself and called my kid a VIP. Everything was clean and sparkling. The staff were so friendly and helpful. read more

On a really busy night of the Sachse Fireworks they NEVER stopped. They worked as a team filling orders and serving the customers! They remained calm and focused on the task. read more

Best Cold Stone I've ever visited! Danielle, Christina, Lauren and Sasori made my night! This location has anything you could ever think of. Thank you Cold Stone for making my evening perfect! read more

Cold stone creamery is a great ice cream place with amazing customer service. Hey think it's amazing the way they roll it all together, and the way they do it will such love and care. Also the flavor is absolutely robust, it will unfold with grace in you're mouth. If you are looking for a good, honest , true, delicious, amazing,ice cream place look no further! Cause you've found it! read more

Girl with long black hair who was working Wednesday (2/22) welcomed me with a smile! I have never been here before and she explained everything very well and had incredible patience. we GREAT service and ice cream!! 10/10 well recommend!! read more

I was excited to have this place within walking distance in Sachse. Been a couple of times and I wish I could say they were great experiences. However, I think the ice cream is overpriced for the quality received. The second time I got my own ice cream out of the pre-packaged case in the front to carry out. Honestly it seemed freezer burned and the container was very beat up. I felt pressured to leave a nice tip even though I literally waited on myself. read more

*BAD SERVICE* The service is always slow, and the last time I went I ordered the signature chocolate covered strawberry ice cream and they left out some included mix-ins. I didn't realize until I had already left, so I didn't have a chance to ask them to fix it. I also asked if they serve pup cups and they said yes but then charged me for a "like it" serving of an ice cream scoop when all I received was a small cup of whipped cream, which is usually complimentary with purchases at other locations. In summary: the ice cream is good but the service is bad at this particular location. read more

VERY unwelcoming service. Between them making my shake nor accessible thru a straw (hard) , to having them remake it, and then be out of straws to the one worker who is rushing to get off and just forgetting about the line of customers & rushed orders.. Definitely do not recommend this location.. read more