We ordered a cake from here for my birthday and it was great! The cake was made well and the handwriting was great. The cake was ready for pickup on time and the worker was really efficient and let me know that my cake wouldn't melt on my short drive. My friends and I loved the cake - perfect for a small group! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

I'm a huge fan of cold stone. However, this particular store let me down. I don't treat myself cold stone very often because when I come in I can't just buy a normal size it has to be the biggest size! The problem here was I ordered the waffle cone and it was so stale, so disappointing. Plus I ordered one of the Sundays that comes with three additions. In other words ice cream, two added toppings and then a sauce. Well I think she only gave me the toppings for a mini size because there wasn't much in there. Mine was supposed to come with chunks of birthday cake and sprinkles and she put in like three pieces of cake and a teaspoon of sprinkles for my jumbo waffle cone! Super bummed. So make sure that you get what you want. I would've been happy to pay extra to get the correct ratio of ice cream to added morsels. read more

The sweet cream and kettle corn are sooo good yummy yummy in my tummy. I think it tastes best with a chocolate waffle cone. I hope the choco tacos come back soon! read more

Cold Stone Creamery - Go supergirl! - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

Great service and rich Ice Cream. Lots of toppings mixed in. Good looking cakes for sale too. read more

Cold Stone Creamery - Coffee lovers only - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

I came in with my young son this evening and was disappointed by the whole encounter. The employee working behind the counter had dark hair that was up in a claw clip and was wearing glasses. From the moment we walked in, she appeared visibly irritated that we were there. There was no greeting, smile, or any type of acknowledgment whatsoever. When my son politely asked for a sample, she seemed extremely bothered by having to give him one. Throughout the entire transaction, she did not say a single word to us. Not one! Her poor attitude made us feel like we were wasting her time just being there. As we were leaving, my son asked me whether we had done something wrong to make her act that way. No customer, especially a child, should leave a business feeling unwelcome or wondering what they did to upset an employee. Her attitude was unacceptable and gave the clear impression that she did not want to be there. I hope management addresses this, because the entire encounter was extremely uncomfortable and disappointing to the point where if we see her working, we will not be going in. read more

Amazing facility and we beasted this ice cream! The portions were generous and the staff greeted us with a smile when we walked in. The waffle cone was freshly made and the staff put up with us as we tried a variety of flavours. The staff also told us they recently renovated the facility, it looks brand new. It was clean and the store smelled like someone baked cookies. Overall it was delicious, will definitely come back again! read more

Cold Stone Creamery - cookie dough, brownies, almonds - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

After long weekend and even longer Monday we wanted to remind ourselves why we work so hard for the kids, their school, our day jobs and nighttime hustles.... So we went out to dinner and almost about to order desert we thought what would be better than restaurant dessert but COLD STONES!!!! Cold stones Rohnert park didn't disappoint us. Right upon entry the girls (Ruby & Ashley) greeted us right away and were very patient with our multiple person order and our very bad indecisiveness on what to order. Ashley suggested something I never had before and it was AMAZING!!! Banana ice cream with Reese's peanut butter, I added graham cracker and it was phenomenal. Shout out to the girls working tonight Thank you both for making the end of the night aka spoiling ourselves one we won't forget. read more

I drive to this location from Santa Rosa . The employees are always ready to take your order & are welcoming to their customers. This location is so much calmer then the one I live near . More room and space to order and line up inside. The ice cream is always great and they make it how I like every time with my combination of Sweet Cream and Banana mixed together with sprinkles mixed in . You definitely get your money's worth . Yumm read more

Cold Stone Creamery - Make Create Your Own Ice Cream - Like It - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

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Yummmm strawberry blonde this is my all time favorite ice cream it's has chunks of strawberries and crushed Graham crackers and whipped cream it's stupid good, I usually get one big one with the works waffle cone bowl dipped in chocolate and confetti sprinkles oh yeah! I share it with my hubby because eats faster then me so he's my built in diet lol On the whole he's quite helpful to me staying on my diet mostly lol Let me tell you because of all these ice cream combinations you are definitely going to find your favorite quick and in a hurry. And for birthdays they do some super delicious ice cream cakes as well. And well everyone loves ice cream and hello how do you not love a delicious ice cream cake riiiight! we're talking young and old when my kids were young they wanted that ice cream cake every year, even my dear old dad for each and every birthday he always wanted the strawberry ice cream cake and I made sure he always got his favorite. Summer is here, so come on let's get some ice cream ummmm Cheers all SYOY read more

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I don't have any pics because I ate it too quick! The service was nice, the kids behind the counter were very helpful. I had forgot what cold stone was so it was a nice reminder of their yummy treats. Will have to take a pic before it's gone next time!! read more

The ice cream was really really good. Came with family. The girl with the dark hair (no cute clips) looked bored and like she didn't want to help but was forced to. The guy was super nice. The place itself was clean and so was the table we sat at. read more

We are a Coldstone fan typically and go to this location once a week. My kids usually go in. This time I went in. GROSS! The guy was mopping floors and the girl was helping someone else. She had blue gloves on and I watched her scoop ice cream and ring up a sale, touch money, touch her hair, scratch her nose and take the next persons orders. Same gloves. She repeated the process again. Never once changing gloves after touching money etc. now the guy who was mopping helps the guy in front of us. Never once washed his hands after touching a gross mop and bucket. He rings us the sale, touches money, hands someone the bathroom key and proceeded to help the next customer. No hand wash, no gloves..the girl then spills a milkshake, grabs the mop and bucket cleans the floor, wipes up the mess and again, doesn't change gloves or wash her hands. needless to say we went to Target and bought a quart of ice cream and toppings. Won't be going back until someone trains employees on cleanliness read more

My sister decided to ruin my life by informing me that Cold Stone has come out with a reese peanut butter inspired treat that comes in a 6 pack. We had ordered by phone for pick up of this tasty treat on a hot day in Sonoma County. Each cup is a good size portion and just enough chocolate and peanut butter to fulfill ones sweet tooth without being too much. Easily one of my favorite things to order now, a 6 pack runs near $15 so worth it and easy to freeze/portion out read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

Peace, Love & Ice Cream... I've taken my daughter to Cold Stone a couple times for a special treat. She loves it but is only allowed to get the 'Like It' size. read more

Cold Stone Creamery - Peace, Love and Ice Cream!! Mommy/Daughter date day was made sweeter by delicious ice cream from Cold Stone. - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

Came in today wanting a milkshake, and decided to get ice cream instead. Turns out to be a fantastic choice look at all the marvelousness read more

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This place is sooo good, I come here 3 times a week, best flavor, Kirby ice cream or surrender to strawberry extra cake and waffle cone read more

Cold Stone Creamery - Surrender to strawberry in Kirby cup with marshmallows added - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

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Very nice employees and clean store with many ice cream options! Delicious signature creation with some added custom items. Recommend to any and everyone read more

Cold Stone Creamery - Chocolate Devotion with custom mix ins - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

Oh the joys of being a high-schooler again. I realize that everyone needs work and high school students are no different but whatever happened to the days of customer service? granted, I'm not visiting a Best Buy and seeking knowledge of an unfamiliar product, but can I at least get a smile and not feel afraid to ask to try a sample??? I always feel as if the boys could care less about their job other than flirting on their female coworkers, but the women seem to be attentive and handle customer's well. regardless, I'm here to judge the food. The ice cream is good and options are BOUNTIFUL but a bit sweet on the amount of sugar going into the mixes. Like it, love it, gonna live without it. read more

Ohhh man.......when you open the doors to a Cold Stone, you immediately get to inhale the sweet and savory vapors of ice cream. The combination are endless. The toppings are endless. But first before you get too over whelmed, you first have to decide if your going to, "Like It", "Love It" or "Gotta Have It." If you "Gotta Have It" first make sure you "Can Handle It" ;-) Because it's a ton of ice cream. Once you narrow it down to exactly what you want then the fun begins as you get to sit and watch you creation come to life as its molded and folded on a cold frozen slab. The part that excites me the most........... THE WAFFLE CONE!!!!!!!! read more

Love love love their ice cream. It's so creamy and never fails to make me do a dance as I eat it. The employees are a bunch of teenage kids but they never fail to get me exactly what I want and seem to do the job pretty well. If i has more feee time I'd want to work here just for the perk of free ice cream! read more

Yummy as always! I got my usual favorite cookie doughn't you want some and it was great! The workers seemed a bit out of sorts though. Also it seemed a little more soupy consistency this time. The time we went was actually perfect as there weren't many patrons there. Can't wait for it to get hotter so I can have my daughter experience this great place! read more

I haven't had ice cream here for a decade (since my daughter was small and we would go to the location in Pleasant Hill, CA) but oh MY(!!) they have amazing ice cream. Authentic favors that taste exactly like you hoped ... The cotton candy tasted exactly like traditional cotton candy, the crème brûlée tasted exactly like excellent vanilla/caramel flavored crème brûlée, and the cake batter is actually made with vanilla cake batter, which is why it tastes like you're eating frozen batter. My guy had chocolate with peanut butter and it was delicious! Amazing flavors that are sure to please the entire entourage! And FRESH crispy waffle cones to boot! I am so glad that we rediscovered this place! read more

Cold stone is usually my go-to place for ice cream for whatever city I'm in: Tahoe, Sacramento, etc. The employees are very friendly, great attitudes at work and "accidentally" made our ice cream a size to big. This is a mistake no one should complain about. Great ice cream, easy location. 5 stars read more

Cold Stone Creamery - Ice Cream night - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

Always so consistent and delicious I don't know how they could be bad, but this place is always awesome service. Young guys I was there make sure he you're having a good time and are in a good mood, and generally over scoop! Decent seating space inside and a couple outside for those nice hot summer night. Mostly college crowd here read more

Cold Stone Creamery - Front - Ice Cream & Frozen Yogurt Near Me - Rohnert Park, California

It's been a while since I went to a Cold Stone but I was next door and thought I'd drop in. It was pretty slow but the guy behind the counter was diligently cleaning and said hi to me immediately. As I looked at all the toppings trying to decide what to get he chatted with me a bit. I finally went with sweet cream with almonds, caramel, and fudge. It was soooooo good. I need to come here more often. I enjoyed the ice cream outside as they have some benches and tables right outside. read more

Nicole did an AMAZING job with my face-photo ice cream cake! She answered all of my questions quickly and effectively after I submitted my cake order online. Thanks NICOLE! read more

I have had numerous problems with this location and this was the icing on the cake. I spend a minimum of $400 a year just on cakes and then my kids and I like to go enjoy once a week ice cream treats. I will no longer be doing that here. They hire incompetent teenagers that cannot take orders correctly. They have messed up on several door dash orders because they don't read the directions thoroughly. And then today they made my son feel terrible because of their terrible way of explaining their Covid measures in the store and my poor son felt like he got kicked out of the store and had to go stand by himself outside. Not to mention I asked the kid To please put my order in a bigger cup because I wanted extra toppings and that's what Baskin Robbins has always done for me. And she sat there and argued with me that it will all fit and then of course when I got home and opened the lid all the toppings fill out all over the place. read more

Cold Stone is.....good. I mean isn't any ice cream good? But honestly, they are overpriced and I would much rather support a local business. I do like how they mix in everything, but .75 for each topping? That's not really a good deal..... Also, I find most of their flavors to be nasty. The cake batter tastes like sugar coated honey sugar chocolate sugar. Seriously. Bleh! read more

Went to this Cold Stone recently. The "Lynn's Lip Smacker" is a must for peanut butter lovers!! But all the choices are good!!! read more

Staff very nice!!!!!! Quick svc!!!! Definately recommend!!! Yummy for some ice cream go here!!!!

Outstanding service! I told the young lady working that I had an allergy and she went above and beyond to make sure my order didn't get cross-contaminated. Great experience! read more

Upset!! Workers received me with a not too happy attitude. Should work on being kinder to customers

The ice cream is good but the service is awful. Just went last night and it was dead so I expected to get helped quickly, especially with two people behind the counter and only one couple in front of us. The couple was asking about favors and the guy behind the counter proceeded to spend five excruciating minutes explaining "the base" of every single flavor there without even acknowledging our presence. His coworker just stood next to him, smiling at the customers oblivious to the fact that we had hot take-out in our hands and were obviously waiting to be helped. We ended up leaving. Hopefully these high schoolers can learn a little bit about customer service before they're left to man an ice cream shop on their own on a Friday night. read more

Great service from joe (not his real name) in the backwards cap cool guy, cool vibes hard to find from burlington coat factory read more

I love cold stone always have, but it's different now. I'm use to them singing to you after you tip them, they use to mix the toppings together better, but now it's sloppier. Man I miss the good ole days read more

So we come here often for summer treats . Tonight nothing differnt except the eye rolling from a young man as I gave him my order of 4 like it sizes then every person who came in got the eye roll. The young lady was friendly and helpful. But if your going to dislike your job quit .your dealing with customers smile once. I can go to mimi in sebtown or Baskin in Rohnert park. So hope you can work on this. Maybe an update soon. read more

We go to cold stone ALL the time. We always get the same thing. Cake batter remix. Yummmm. We usually go to the one in Santa Rosa (next to Safeway). They have AWESOME customer service! This one, not so much. We stopped by because we were in the area, ordered our ice cream and they began making it. The girl making it commented to a coworker how she wasn't excited to make it since she couldn't eat it. After she put it in our to go thing, I noticed she left about a scoop on the board. After she rang us up, we watched her put it in a little bowl, grab a spoon, and go to the back! Super rude!!!!! (This was Sunday 5/10 around 6-7) good going on customer service... read more

Regular customer. Enjoy the atmosphere and recomend it for anyone that knows Cold Stone and their higher prices for ice cream!!!

Seriously the best experience. We have ordered a birthday cake two years in a row now and our cake hasn't been made, they don't have an order ect. Adam, Bridget and Noah were amazing and took care of our cake cost for a happy birthday! Thank you guys! read more

Mmmmm... Coldstone. Always a favorite when it comes to an ice cream shop, even if it's kinda pricey. Been to this location many, many times and generally always have a good experience. Sometimes the employees are slow or didn't make my ice cream 100% correctly, but all in all I still love this place and will always come back. read more