Busy place but friendly staff, clean establishment, Lots of options for mix-ins Asked for a cone and they put it in a cup with a cone on top Delicious! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rochester Hills, Michigan

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I came here on an afternoon to purchase an ice cream cake which was delicious but I forgot my wallet here and didn't realize it until the next day. I called and they had my wallet in their safe. I commend these employees and their honesty. I got my wallet back and everything was still inside. Thank you to the staff at Cold Stone. read more

Great ice cream, I got apple a la cold stone! The customer service was okay. Upon check in there is a yelp coupon! The worker had no idea how to use it, told me I had to go downtown to use it and that they didn't accept any coupons. I just left it alone but I was highly annoyed I couldn't use my check-in reward read more

Cold Stone Creamery - Apple Pie a la Cold Stone - Ice Cream & Frozen Yogurt Near Me - Rochester Hills, Michigan

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My daughter works there. She has had zero issues with the owner, unlike the review below. Great place to work for a high school or college kid! And, awesome ice cream as well !' read more

They have almond milk ice cream! Excellent and happy they have this option for my family!!

Great Coldstone! It is right next to Little Caesars Pizza so you get a delicious wiff of pizza in the air next to Coldstone, nothing wrong with that! Anyways back to Coldstone. This is a nice location with plenty of seating inside and outside. I think I saw an ice creaming eating contest and a free cake on your birthday to the first person to the store with valid ID (not sure if these are still going on, but saw them at past visits). Clean store and workers are great with making amazing ice cream creations. Coldstone is always pretty good about coupons if you sign up for their email list, especially your birthday you get a buy one get one essentially. read more

Cold Stone Creamery - Love it size - birthday cake remix on left and birthday cake with m&ms and peanut butter on right. - Ice Cream & Frozen Yogurt Near Me - Rochester Hills, Michigan

I went in today to get a shake and one of the kids working in there named Chris put addititonal toppings in my shake as some kind of joke. NOT FUNNY allegires are real luckily I realized this before giving my friend with nut allergies a sip. read more

Delicious, creamy ice cream! I love that you are allowed to try as many flavors as you want before ordering! Many seasonal options and my personal favorite kids cone (visible on the picture) for 1$. Awesome deal! read more

Cold Stone Creamery - Ice cream - Ice Cream & Frozen Yogurt Near Me - Rochester Hills, Michigan

Came here on a whim, hadn't been to cold stone in a couple years and decided why not? The inside was takeout only, not inside seating and the line was carved out of tables that was a one way walk only, no backtracking. Was almost empty, but two people walked in as I did. The guy behind the counter was very patient with me as I decided what I wanted and after I checked out I got a text from someone to order something else and he did it very quickly for me. I entered my rewards number but I'm not sure if it went through - he said it did but I don't think it did. Ice cream and chocolate shake were both very good, reminds me of how good cold stone is! I'm sure I'll be back soon! Very clean environment and everyone was wearing masks. read more

So I generally don't write reviews unless something is SO bad, I feel compelled to warn others. I've been to ColdStone twice. The first experience was super underwhelming with slow service and I walked away thinking there is NO way 2 medium cup servings of ice cream from this place are worth the money. I went there again today after perhaps a year. After standing in line for 20 minutes I ordered a mint ice-cream with a few chocolate sprinkles. It was close to $5. I guess $5 for a medium cup of ice-cream, you expect to have a really great ice-cream experience. That experience never happened for me. After a few bites, I realized coming here was a big mistake and a total waste of money. I honestly don't get why people even go here, let alone spend double on very cheaply made ice cream. The taste was very mediocre and I am being kind. It's not very creamy as one would expect from a "premium" ice cream. The problem is, this is NOT premium ice cream. In my opinion, It's cheap ice cream pretending to be something special, and tossing a lump of it on a cold stone does not make it better. The company must be making a killing for sure. It's beyond me that people actually wait in line for this, and pay so much more for it is just an added insult. Bottom line, It's cheap ice cream pretending to be something special. I just don't get it. I don't get the great multi-star reviews or the people waiting in line for this stuff. I will never again walk into this place. Even if I had a FREE coupon. read more

Love this place. In addition to having great ice cream (Founder's Favorite is delicious), they are always giving back to the community. I will always support establishments that supports others. read more

Ice cream was like soup, owner was racist towards me and none of the employees seemed to want to speak up when he was around. Seems like a toxic work environment and the ice cream tasted cheap with grocery store mix ins. Don't recommend. read more

Awesome ice cream. Good place to use up calories. Everyone is friendly and professional. Make your own ice cream from all kinds of flavors and toppings. You can use their menu and chose their signature creations. You don't like what you see? No prob, make your own! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Rochester Hills, Michigan

Desert after dinner, i know it's snowing and 13 degrees, but who cares I'm hungry and love ice cream. Kids had smoothies and liked them. I had cheesecake fantasy, it was okay. Too much pie crust crumbles and not enough strawberries or blueberries. read more

Cold Stone Creamery - Cheesecake fantasy - Ice Cream & Frozen Yogurt Near Me - Rochester Hills, Michigan

I had a very great experience at this cold stone! Even though there was a long line, they were still very fast and the employee named Michelle made my ice cream. She did a wonderful job and was very nice. I recommend coming here and asking for Michelle! read more

Warn evening so long line for the cool treat. I had french vanilla but next time I'm getting the red velvet...I had a taste and OMG my tongue loved it! I'll be back for sure. read more

Cold Stone Creamery - Every flavor You can imagine - Ice Cream & Frozen Yogurt Near Me - Rochester Hills, Michigan

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I love Cold Stone and I come here a lot. Please, though, wait on the customers! I was there this week, there were 2 employees and BOTH were handing out samples to one family over and over again, while the rest of us waited in line watching this. I think they tried every flavor behind the glass! I'm sorry, but ONE employee only, needs to be the sampling clerk, while the others need to step it up and wait on the line of customers standing there with their wallets out! I have a feeling that if the owner or manager saw this, it would not have happened. read more

Delicious ice cream - great place to stop for dessert. Also the customer service is amazing!

Cold Stone Creamery produces some of the finest Ice Cream I've ever had. The staff is friendly and prompt in their service. The atmosphere is standard but you don't go there for the looks. My only complaint is I would like to have some soft serve ice cream. Otherwise A+ read more

I always feel bad for the single lone employee at Cold Stone Creameries. They are usually in a frenzy trying to get everything done. Here the employ managed that with ease. She greated us as we entered and swiftly filled everyone's order with a smile. read more

Absolutely love this cold stone. With a helpful staff to a great manager, cold stone on Adams never disappoints. Our family has been coming here for years now and we always leave happy. The owners often will help out local schools by donating ice cream to charity events. A great place to satisfy your sweet tooth. read more

The Signature Creations are definitely the best deal! Every time I've come, I've loved them! You also can't go wrong with the cinnamon ice cream. And as far as I know, Cold Stone is the only place around you can get cinnamon ice cream. So good!!! read more

I came in once when the owner was working with a teenager, he started yelling at him in front of customers making an obviously uncomfortable situation. After saying I got more ice cream than I should have I will not be returning! read more

Would give a zero if I could. The line was long, tables filthy, a fly buzzing around the waffle cones and ridiculously priced. On top of that, the owner Of the place, Todd, was completely unprofessional and down right creepy. My girlfriend felt so uncomfortable we had to leave. BEWARE OF THIS PLACE read more

We are frequent fliers here. Everyone is super friendly, always remembering our orders, all while making the long line go quickly. Oh, and the ice-cream is delicious! read more

BRANDON IS THE BEST! He is the reason why we return to this location! He always has a smile on his face and his customer service skills are excellent no matter how busy it is! He truly makes you feel welcome at this location! Thank you for everything!! read more

I just took my daughter there because she received a gift certificate for a free kids ice cream from her kids school. The certificate had expired but the owner was very kind and honored it anyway. Then my daughter wanted more toppings than she was supposed to have and the owner let her get away with that too. He was very friendly, the place was super clean and the ice cream was delicious. We will be going back for sure. read more

Awesome cake and Ice cream! I found this location to be the best! very clean and a extremely friendly staff and did I mention the Ice cream is fantastic!!! read more

Cold Stone is the place for ice cream! Fantastic Staff, they always know how to help when you're stuck with too many choices, they're so helpful & beyond nice! The ice cream is beyond words to discribe. The only way you'll ever know how good it is, is to get in here & taste it for yourself!! I can only rate this 5 stars, but I'd I could I'd give it 500 stars! read more

HORRIBLE CUSTOMER SERVICE!!! Here is my story: A few weeks ago, I bought a gift card from this location. The cashier was having trouble activating my card and tried to activate a different one. I paid, took my receipt, and left with my card. I gave the card to my friend the next day. The next week, my friend tried to use it, but the cashier said it was not activated. He told my friend to come back with the receipt to have the card activated. I came into the store to have the card activated. The cashier was on the phone with the owner while I was trying to do my transaction. They said I needed two receipts: one for payment (which I had) and one for activation (which I did not have because the card was inactive). They started to activate my card and give it to me, when the owner told them not to. I could hear the owner through the phone saying, "she is scamming us, she cannot have her receipt or the card." This was really upsetting and embarrassing to hear in front of other customers. They hung up with the owner and told me that I could not have my card. I asked them if they could call him back. When I spoke with him, he raised his voice at me. I felt very attacked. He said "There is no way to prove that you are not lying; once you leave the store, if your card is not activated it is worth nothing." He eventually asked me to give the phone back to his cashier. It was the WORSE experience I've ever had shopping anywhere in my life!!! I cannot believe that I was accused of lying. He was speaking so loudly that I felt like other people in the store could hear him accusing me. It was the worst, most embarrassing shopping experience of my life. I felt like I was in the store for at least 15 minutes trying to get my card. Eventually, I was able to leave with it, but I will never go to this place again. ***The cashier was very nice and understanding! The ONLY good thing from this experience. read more

Oh my lantis!! Cold Stone has the best ice cream in town! It's so creamy and delicious! :)

Came in for ice cream one night, seemed like i was interupting the three teenagers. Honestly for six bucks and the akward feeling, i think i will pass next time. read more

BEST ice cream! They also have cakes that are made fresh in the store. Always friendly staff. The owner, Todd, is often there and scooping ice cream too! Very popular place in the summer - be prepared for a line, but it is so worth the wait. This Coldstone does events too - we used them for our daughters HS Grad party and he even brought a portable cooler to keep the ice cream in for the party. Great for Family Fun Days/Ice Cream Socials at schools/churches too! read more

The Rochester Hills Cold Stone is the best Cold Stone around. The employees are very friendly and make sure that everyone has a great experience. Plus the ice cream always tastes great. You can't beat great ice cream and a great atmosphere! read more