The Big 3 and New to me! The fact that there are 3 flavors that I have to choose from now as vegan eater is amazing with an over abundance of toppings that can be topped or mixed into your your creamy delectable treat. Chocolate, Vanilla and Sorbet (Non Dairy) From order to register the service was both patient for questions, fast in preparation executed well for taste and enjoyment. The sale on the register was as courteous as everyone else. Well rounded customer service. The weather was pleasant and nice, so I was able to enjoy and appreciate their outdoor seating area in the night air. By the way I had a vanilla mix with chocolate and Oreos. Yummy! So, until the next time!! Bye-Bye! read more

I have been a longtime Cold Stone fan since childhood, so I appreciate that this location was willing to remake my ice cream after I called about an issue with my previous order. The customer service I received from Shaniyah during the remake is the reason I will not be returning to this Pearland location. She did not smile or show customer service professionalism throughout the entire interaction. Her attitude became increasingly apparent when I politely asked that my ice cream not be overmixed again and reminded her that I had requested extra brownie pieces. While I appreciate the remake, the interaction was unnecessarily uncomfortable and will be visiting another location going forward. read more

Super fast and friendly staff! Spacious inside so people can hang out. They have outdoor seating as well if you don't want your conversation to be interrupted haha love the creations they have available to make it easier to choose your ice cream of choice! read more

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I love how many options they have and how delicious most of them are! Their mix ins always add some extra excitement! This time though, I tried their ice cream cake! LITERALLY HEAVEN! This is definitely one of the top ice cream cakes I've tried and is very comparable to the Baskin Robbin's ice cream cake! I ordered online and was able to select exactly which cake flavor, ice cream, mix in, toppings, drizzle, and writing that I want! It was super easy to order online and they made the cake exactly as directed! It was great being able to customize a cake fairly last minute that still tasted amazing! I'll definitely be back to grab my next birthday cake! read more

Cold Stone Creamery - Custom cake - Ice Cream & Frozen Yogurt Near Me - Pearland, Texas

Melanie and Gage were awesome. Dropped by here after picking up a laptop from Best Buy across the street. I just really craved some ice cream, and finding a Coldstone had become rare as the years go by depending on where I live. Anywho, I entered and was the only one inside the building except for Melanie and Gage. They were so service-oriented, and I really appreciate it that. They allowed me to try anything I wanted and even recommended some flavors to me with laughs and smiles. My oh my how I missed Cold Stone ice cream! I tried the caramel apple cream, the pumpkin bread batter, the amaretto, the banana, butter pecan, caramel latte, oreo cream, and the coffee. They really are the best in the business! I ultimately decided on a medium cup and had the pumpkin bread and the oreo cream. I don't know what kind of oreo cream that was, but it was more of a smooth marshmallowy delicious texture and not the standard ice cream texture. My goodness, my goodness, I could have eaten a tub of that. And pumpkin bread.. wow. I'm not a pumpkin fan, but this was just dreamy. The combination.. not so much. Lol. So I quickly ate them individually so as not to continue merging the flavors together. I can't wait until my next ice cream binge session! read more

Cold Stone Creamery - Pumpkin bread and Oreo cream - Ice Cream & Frozen Yogurt Near Me - Pearland, Texas

Dirty floor, slow service and too many flies in this shop. The ice cream is good but the service isn't great.

The customer service here fucking sucks. No hospitality what's so ever, shit I didn't even get to know what my total was. instead I got looked at like I'm crazy for asking a question about their ice cream.... Ice cream came out fine... so many workers in there and not 1 had anything under control just stuck up faces in 1 room. read more

The service was sooo nice, like they made sure that they got through the people right. The place was nice inside, but some bits of trash, in the corner. The ice cream tasted soooo good, like any ice cream would be bussin. But, one problem, THE TOILET WAS CLOGGED, LIKE WHEN I WENT TO USE THE RESTROOM, THE FLUSH BARELY WORKED, AT THAT POINT, THE MANUAFACTURING IS MESSED UP FOR THAT, I WAS PISSED. read more

Do y'all remember Cold Stone that was in almost every mall and surely on a lot of strip malls before they started to disappear here and there. I used to get ice cream here with a date, by myself to go or take my precious little nieces here. I love that there are hundreds of combinations you can make with the different flavors of ice cream and toppings/sauces. Two of my go to flavors are Banana ice cream with brownies, bananas and whipped cream and Cheesecake ice cream with blueberries, strawberries, whipped cream and graham crackers. Both so yummy! They have cones, ice cream cookie sandwiches, cakes, toppings, sauces, candies, fruits, nuts, and drinks. It always smells so good in here! read more

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It was such a bad experience. This one lady with long hair was so rude i couldnt believe my eyes. But her eyes were just rudely judgement because she wants to be up all over some guy. She purposely told me to tell the other lady my order so she can have can more time with the other guy. 0/10 hated this experience never again will come back I dont like this location and neither should anyone else. People were just trying to rage bait me from having a nice time. read more

Disappointed, brought my kiddos out for an early treat and they were closed, even though business hours say open. Waited about 15 minutes before driving off hoping I would see someone. Horrible read more

Cold Stone never disappoints! I can always count on great ice cream and customer service. It was my first time at this location but my experience was no different. The location is inside of a very busy shopping center. It's located near 288 and Broadway intersection on the other side of the Mattress Firm and T Mobile. I went on a day that was pretty busy. There people were seated both inside and outside, but were there wasn't a line when I walked inside. I was given time to look over the flavors and went with Founders Favorite with chocolate. A lot of chocolate but soo delicious! Perfect customer service from both employees. With that being said, believe I'll be back! read more

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One of my favorite stops in Pearland is here. I love their ice cream. Peanut Butter Perfection is my go to every time. Chocolate ice cream with Reece's Peanut Butter Cups and peanut butter and fudge. They of course have many different flavors to choose from and many different specialty combinations as well. You can get them in a cup or cone, you can also get a shake and even take some home in pints or a couple other sizes. They also have rewards so when you spend money you can build up points to get discounts on future purchases. Give them a try! read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Pearland, Texas

Smelled bad inside like they used the bathroom mop on the rest of the floor. Cleaning needs to be better.

My husband and I brought our heathen children here on Valentines day! It was a nice treat after we had dinner. The kids were so excited when we pulled up to Cold Stone. Other parents had the same idea as we did, there were I think around 4 other parents and about 6 kids there enjoying the ice cream. We got up to order but it took us a minute, there was so many things to pick from. Heathen #1 tried a sample of the watermelon sorbet and he loved it. He ended up getting a giant scoop of that one. Heathen #2 didn't even have to try anything, she immediately picked Chocolate! The littlest heathen was all over the place and didn't really know what to get, so we ended up getting her chocolate too. No add-ins or anything, they all just got one scoop. Now it was my turn and I was like yolo, man, Im going all out because carbs DO NOT count on Valentines day, It's a fact. I got one of their signature creations, the Birthday Cake Remix! It was Cake Batter Ice Cream with Rainbow Sprinkles, Brownie and Fudge. It was so so soooo good! Trent also got a signature creation, his was the one Smart Brookie. That one is the Classic Cookie Dough Ice Cream, Brownie and Cookie Dough. I had a bite of his and it was amazing, mine was better, tho. read more

Pretty good location. Definitely is a busy Cold Stone. I tried their Blue Red Velvet ice cream. It wasn't really flavorable to me so I just opted for my usual, mint ice cream. I got the waffle cone cup which I was pleased that the waffle was soft. That's what I like. Outdoor seating is available. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Pearland, Texas

Maybe I came on an off night. I don't know but I told the lady I wanted butter pecan with Reese's. There was a line in front and behind me so I assumed what she was making was for the person in front of me. She then proceeded to hand me butter pecan with Twix. I didn't want to hold up the line bc I eat Twix so I paid and left. The Twix were so hard and stale tasting I was so disappointed. On top of that the butter pecan didn't taste like it. If you every had black walnut that's what it tasted like. Anyway just didn't hit the mark this time. read more

Your typical Cold Stone. Wait in line, place your order, get what you want, win. None of the staff members stood out for me to be able to give this place more than average. read more

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I mean who doesn't like ice cream! This place can be a little inconsistent with the Quailty though. Sometimes there is little ice chips within the ice cream. It makes the texture seem weird! Overall it's still good! The inside is very dry and empty. I think because of COVID they don't really welcome you to sit down. They have a few seats though. The service is good. You can tell a lot of the workers are young! read more

Cold Stone Creamery - Founder's Favorite - Ice Cream & Frozen Yogurt Near Me - Pearland, Texas

This location is NOTORIOUS for closing 30 min early! I love the ice cream and most of the staff however, I called about 50 minutes before closing tonight asking and confirming that they close at 10pm and let them know I'd be there at 9:40 pm, yes a bit later then I planned but I was just going in and out for one thing. I Drove 30 min to get there and the doors locked and each employee just looking at us through the window. I knocked to see if they would open the door and they just ignored me. Please be mindful of others time, I understand not wanting to work late but I did called in advance and had cash in hand for tips so it wouldn't be a waste of the staffs time. Employees DO BETTER! read more

Very unprofessional was told one price by one person and a different price by another my ice cream came out to $10 for a LIKE IT SIZE cause they overcharged me. Never go here the worse. He lied and said I couldn't get more than 1 flavor for the LIKE IT SIZE and when I called another location they said that wasn't true and that you can get two flavors for any size. read more

When we walked in, the floor was SO slippery and dangerous. Whatever they used to clean those floors, they need to work on ASAP. Other than that, after carefully walking to place an order-- service was good and ice creams were good. Fix the slippery floors and rating would be better. read more

0/10 it looked like poop, presentation was NOT on point.Employees did not know how to even make their own menu items.50$ WASTED. Also the smoothies had seeds AND LUMPS IN IT. AKA a very BIG hazard. Keep your kids safe cause this place is not it!!! read more

I've never really frequent led Cold Stone. There were always other closer and/or more popular places to go. I've realized I've been missing out. I was in town with my family and we decided to celebrate my birthday earlier while I was there. I ordered an ice cream cake and it was the best ice cream cake I've ever had! Hands down! I had no idea what I was missing. Love the multi-layers of cake and ice cream. Perfect for any celebratory occasion. read more

Love this place, I think it's way better than Marble. It does tend to get crowded since it's the only location In Pearland. No complaints so far. read more

Great service!!!! Ice cream order for our nurses and everything was wonderful and neatly packed

ts takes 15 minutes because random old ladies wanna sample every flavor and don't buy anything. workers don't know how to make a fucking shake and im hangry. nice people tho. read more

Normally love coming here and to this location but after tonight and how I was treated left an uneasy feeling with me. I came the last 45 minutes and tried to pay cash and the young hispanic lady (wouldn't give me her name) rudely told me "We don't do cash". I asked her if you guys offered apply pay and she said no . I asked her how long have you guys not accepted money she then responds "Our draw has been closed for over a hour and a half we have already counted down the money". What establishment closes their draw almost two hours before closing ! This is not professional at all and I will be contacting a manager. What infuriates me more is that the young lady gave my ice cream that I wanted but couldn't purchase to the next guest that came in! read more

Excellent service! Jenny is awesome! I got french vanilla ice cream with cookie dough and chocolate chips! I asked for extra cookie dough and they gladly put some in! The ice cream is soft and sweet! The cookie dough was chewy and the Chocolate chips added a crunchy deliciousness! It's the perfect dessert...and I don't eat ice cream very much ;) read more

Cold Stone Creamery - Cookie dough - Ice Cream & Frozen Yogurt Near Me - Pearland, Texas

I went in to purchase a birthday cake and asked for them to write happy birthday. The girl said she won't. I asked them is it something they don't do? She said they do but doesn't want to because she doesn't feel comfortable and doesn't want to mess up the cake. I asked her if there was a little birthday sign or something, she said no without checking. read more

Very good. Good social distance measures .................................. of the American association of wewwwwwwwwwwwwwwwwwwwwwwww and the American society of the American society for the American society of the American society and the society of the society for the national read more

I called cold stone for a cake and they said they couldn't make my cake but they have ones that are available everyday so I said okay I will take that one then and reserved it. I called to see what time I was able to pick it up the next day and they said they didn't have anything for me. I didn't get the name of the lady that took my order so if you're reading this, you suck at taking orders. Thanks for nothing. read more

Horrible service. We have been in this location twice. The first time the girl who was making the icecream wasted half of it because she was not able to fit the lid properly and was not even apologetic about it. The second time we were at store at 9:40 pm. It was supposed to close at 10 pm but they already closed doors by that time and didn't even have the decency to let us know why they were closed prematurely and deliberately ignored us waiting at the door. This location is also usually out of flavors and toppings. I would give a 0 star if I could. read more

From the outside, you can practically smell the sweetness of it. This is your typical ice cream shop. They have about twenty different flavors to choose from. You have your choice of cups or cones and toppings. They have a wide variety of toppings - actually twenty that I saw. They range from actual candy bars to cookies to gummy candy to nuts to chocolate shavings and more. They even have dipped waffle cones and cups that also have toppings on them such as sprinkles. There are many choices here. They also have bottled drinks for purchase. I, myself, did not get any ice cream. We had just finished lunch so only the kids got ice cream cups. They seemed to really enjoy it so it's safe to say they make some satisfactory ice cream. They had common flavors that you typically see at other ice cream shops so, nothing fancy or trendy here. Seating is plentiful inside and there are two metal tables with chairs outside for those wanting to enjoy the summer heat. They have a single bathroom for use by both genders located in the back. It was clean. The staff were friendly and efficient. Simple flavors, a variety of topping options and a clean interior combined to make this an enjoyable dessert outing for my son and his cousins. read more

I'm not sure if the gal just didn't speak English that well but she seemed like she was mad at me because she didn't hear me say.. "with mix ins". Just a bad attitude Ice cream was fine but going to marble slab next time for unlimited mix ins. read more

All I gotta say is, get the Apple pie a la Cold Stone! Ask for extra cinnamon. Thank me later!

HORRIBLE SERVICE!!!! They are constantly out of toppings and are reluctant to customize the order. Always gets the quantity wrong and ice-cream barely fills the cup most of the time(unlike the advertised pictures and other locations). They are stingy with the toppings and the customer service at this location is beyond ridiculous. Ordered a couple of times from this location in the last few weeks and the Ice Cream was very melted every-time. They closed 30 minutes early and would not allow us in. Staff were behind the corner and didn't have the decency to let us know that they were closed. They need new employees because the current ones suck and they all seem disrespectful. DMV's staff are saints compared to the staff at this location. I would give Zero stars if I could. read more

You can absolutely get higher quality ice cream in Houston but I do like what Cold Stone Creamery does to stand out. There was a steady line around 6 on a Sunday so looks like I wasn't the only one looking for a treat. What puts Cold Stone over the top for me is that they have about 10 signature creations that you can choose from in addition to creating your own ice cream. For those of us lacking inspiration, this is a nice way to try some combos that you wouldn't have thought of. I went with the signature creation that consists of strawberry ice cream, strawberries, graham cracker crust, and caramel in a waffle cone (no whipped cream). Interesting blend of flavors, well done! They accidentally cracked my crust so it became a little messy finishing my cone but hey there are worse things that could've happened. read more

As per usual, cold stone ice cream is delicious! The founder's favorite is my favorite!!!! My husband loves the peanut butter perfection and my daughter gets cotton candy with marshmallows. The ice cream is a bit pricey but is definitely worth it. read more

Cold Stone Creamery - Friday afternoon snack with the kid - Ice Cream & Frozen Yogurt Near Me - Pearland, Texas

Food Safety precautions regarding Covid-19 are not practiced by the staff handling your order. This is absolutely not tolerable. First of all, the girl comes walks up to the display and just stares at me... I was expecting a "Hello, welcome, what can I get you?" or SOME kind of greeting... but no, just a blank stare. I guess she was hoping I would just "intuit" that I'm supposed to begin giving my order... This girl and her co-worker both are NOT wearing their masks correctly the entire time they are handling customer's ordered. Their mask is NOT covering their nose. Their mask is LOOSELY secured so that it flaps around so that they are breathing out under their mask from their mouth as well. Only ONE hand had a glove on. To top that off, while she was handling another customer's order, she placed his items in a bag with the gloved hand, but then TOOK OFF HER GLOVE and used BOTH BARE HANDS to reach INSIDE the bag and rearrange things. Before I left, she handed me a spoon with her bare hand. Not wrapped in a napkin either. Needless to say, I didn't accept the spoon. Astonishingly she then proceeded to put the spoon BACK in mixing with other spoons. For sure I'm not coming back here while Covid-19 is still a threat, nor ever again either way. Food safety is non-negotiable. read more