Great service even when there is a line all the way to the door they get the work done and with a smile.

Food=it doesn't get any better ice cream Service=with a smile and always a sample Well they have ample parking and several outside tables read more

2 people were working this afternoon. One girl named Millie and some other girl that clearly did not want to be there. For about 20 minutes there was a continuous line of 6-8 people and Millie was the only one willing to help customers. The other girl kept coming up front and telling the other girl all the stuff she was supposedly doing in the back so everyone knew why she couldn't wait on customers. We were going to leave Millie a $10 tip but was told tips have to be split so did not want the other girl to get half of it. Mille your work ethic will take you far. Keep up the good work. read more

The ice cream cupcakes are delicious! We all love the coffee lovers. It's coffee ice cream with toffee, almonds and caramel. read more

Cold Stone Creamery - Coffee lovers - Ice Cream & Frozen Yogurt Near Me - Paducah, Kentucky

Ice cream is my weakness and cold stones is one of my favorite chain ice cream shops. There are so many options. You can either make your own or pick from their menu options. The ice cream is very thick and creamy. read more

Cold Stone Creamery - a person holding a spoon - Ice Cream & Frozen Yogurt Near Me - Paducah, Kentucky

We just ordered from here tonight and it was awful. As soon as we asked to order the girl said "really?" And sighed then motioned for the other girl to make the ice cream that was working to which the other girl also said "do I have to?". We got our order to go and once home realized one of the ice creams were the wrong one. We kept it so we didn't have to go back. Please do better. read more

Worst customer service. There were two young girls just gossiping in the back and didn't even come out to take my order until I notified them I was there. Then I get a like it size (not cheap by the way), and she isn't wearing gloves and just touching the ice cream - barely giving any, which was annoying since the medium size is expensive and I got a small serving, then she rudely rings me up and tells me to sign the receipt without giving me a pen (or even having sanitized pens available), and I didn't give a tip because of the bad experience she was providing me & after I handed her the receipt, she looks at the receipt to see if there's a tip. I was blown away at such unprofessional and poor people skills that Cold Stone allows their employees. Bad training on their part. Then she doesn't give me a spoon, so I ask her for it but she ignored me with her back turned towards me and her co-worker had to notify her that I had asked her a question before she turned around with her cellphone in hand and tossed me a spoon. Her name started with a K. Kayla or Kaylin? I'm not sure but I know because of her I won't be returning to this place or recommending it to anyone because of how bad she treated me and made the overall experience. read more

the workers are so awesome just felt horrible for them and the conditions they had to work under! I asked why they only had 3 flavors left and they said that the owner is who makes it and would not come in that day to do so. these great employees got the sh*t end of the stick when they were getting blamed. I then asked if the manager could help and they explained that no one there had a manager position!! read more

The worker was very nice and helpful. However, I was very disappointed they did not have the pumpkin flavor in stock. Also, could not sit inside because it was so warm in there. Upon inquiring if the air conditioning was broken I was told no that the owner liked to keep the air set up to 76. As it was 91 degrees outside, it felt much hotter in the store. read more