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Cold Stone Creamery

3.2 (28 reviews)
Closed • 11:00 am - 9:30 pm

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Shay B.

Haven't been to Cold Stone in years. Now, I remember why; It's expensive and addictive! I hardly ever visit for cones, but those cakes! Their ice cream cakes are delicious and help make a summer birthday special. This location is in a strip mall with plenty of parking, but lacks adequate space inside when summer rolls around. The girls behind the counter are nice and will offer up samples of any flavor you wish.

Strawberry
Sarah M.

There's a ten percent coupon listed on page for this location they refused to accept, on website says they have banana split which they don't.

Alesha W.

I came in for a quick treat and decided not to do the usual fare of mixing in and tried the sea salt vanilla bean by itself! Very nice mix of sweet and savory... had me thinking bacon should go with this, but I digress. My mother had the butter pecan in a waffle cone and the portion was HUGE! We definitely enjoyed the taste and our cashier was very friendly :)

The cake with no sprinkles and congratulations spelled as "congradulations" with a D!
Sameera B.

So I went into the store and ordered a cake here few days ago. I ordered a cake that serves 50 people and costed about $70. The cake tasted delicious but there were few things that they didn't do right: 1)I asked for sprinkles on all 4 sides of the cake, but when I got the cake there were no sprinkles at all. 2) I asked them to write "congratulations grad!" and actually wrote it on the cake order form correctly. But when I got the cake, it spelled congratulations as "congradulations"! Idk if the baker was trying to be funny but that's not what I asked for. So I called the store in yesterday and told them about this to the supervisor. First she tried to tell me that the correct way to spell congratulations is with a D! Wowwww! And then she said she won't reimburse for the cake but instead will give me a discount on the next cake. I wasn't asking for a full reimbursement to start with because the cake was delicious (which is why I'm giving it two stars). Why would I order a cake again at a place that didn't follow all the instructions properly?? So I kindly asked the supervisor if I can get free ice cream or a gift card or something to reimburse for these mistakes that were made by their baker. The supervisor said she would ask the owner and get back to me! It's been more than 24 hours and still I haven't received a call back! This is very unprofessional from cold stones management. I will never order a cake from them again and won't recommend others either because you might not get the ideal cake you ordered. The two stars is because the cake was delicious but I took 3 stars off for their unprofessionalism and lack of ability to follow the instructions properly.

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Ask the Community - Cold Stone Creamery

Review Highlights - Cold Stone Creamery

“I've had (2) Ice Cream Cakes delivered to family members in Orland, I live in the City.”

Mentioned in 2 reviews

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3.0(8 reviews)
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SEERVICE Not sure why they're not 5 starts but they were…read moregreat for us! Great cupcake. Great service. Maybe because this one is a free-standing kiosk parked outside of stores, it's probably not as fresh or offers limited flavors. For us, there were lots of options and everything seemed fine. We got the Samoa and Blueberry Cheesecake. They also have a vegan options which sells out quick! FOOD Again, great taste. Meaning, sweet enough but not overbearing which I appreciate. They held well as we did not eat them ANY time soon. We were also told to place them in the fridge if wanting to wait. The cake was moist. Overall good balance of topping and cake. WELL Of course we would go back. We don't live near the locations, but shall support again upon our return. They also have an awesome back story.

I was trying them for the first time so I decided to stick with classic vanilla and chocolate…read morecupcakes. Service was nice and pleasant and the area was clean and inviting. My 2 cupcakes were placed in a container and bagged. I was excited after dinner to go get my cupcakes. They were hard. Very stale cupcakes with hardened frosting on top. I'm not saying I won't try them again, but I will definitely make sure they are not hard and tough before I purchase them.

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Créme By Sarah Ashley

Créme By Sarah Ashley

4.7(78 reviews)
3.8 mi

The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

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This was my first time coming to Orland Park Bakery, and it was absolutely worth the trip. The…read moreplace was packed when I walked in. There was a lot of energy in the room. People chatting, families picking out pastries, employees moving quickly behind the counter, and the smell of fresh baked goods filling the entire bakery. The staff were super nice and they gave me some good recommendations. Everything looked delicious. But there was one pastry that caught my attention the second I saw it: the Maple Bacon Doughnut. Sitting there with that thick maple glaze dripping over the edges and covered with crispy bacon pieces, it looked almost too good to pass up. The first bite completely lived up to the hype. The doughnut itself was soft and pillowy, while the maple glaze was rich, buttery, and packed with that warm cinnamon-maple flavor. Then the bacon kicked in. Crispy, smoky, salty, and just enough crunch to contrast the softness of the doughnut. The combination was ridiculous. Every bite tasted like someone somehow turned an entire breakfast into a dessert. Sweet maple, savory bacon, hints of cinnamon, and that fluffy dough all working together perfectly. Pure bliss from start to finish.

I ordered a carrot cake for a birthday. They decorated so nice and sweet Jesus was that cake…read moredelish!! A little pricey but so worth it. I give it 10 stars!!!

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The White Sheep - Zesty Shrimp Bowl 3PD

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Still a favorite place of ours to go to. Came here with some friends. Food is made sooo quickly and…read moreimpressive that everything is correct too, give this place a try if you haven't! Portions are big! Shareable id say too!

Went to White Sheep for an impromptu bite with a friend, and overall it was a decent experience…read morewith a few mixed feelings. The space itself is nice very open and spacious. It has an upscale barn style feel to it with mostly tables, a few booths, and a bakery section in the middle featuring different pastries and sweet treats you can order. The peach mimosa was honestly one of the best mimosas I've ever had. They serve it in a decent sized glass, and it comes with a peach ring at the bottom, which was such a fun and delicious touch. I ordered the chilaquiles, and my friend got the chicken Caesar salad. We were seated right away, the service was friendly, and the food came out pretty quickly. Unfortunately, my first order of chilaquiles had a hair in it (circled in photo). Another waitress noticed my reaction right away and checked on me, then my server apologized and had the dish remade immediately. I appreciated that they corrected it, and the replacement food was actually really good (after close inspection), but I do wish there had been some sort of gesture for the inconvenience, especially since I had to wait again for my meal and was honestly pretty grossed out. Once the new plate came out, the food itself was flavorful and enjoyable. My friend also really liked her Caesar salad, though she wished there was a shrimp option available. Overall, the food and drinks were good, but the hair situation definitely impacted my first impression. I'm not sure yet if I'd return, but I can definitely recommend the peach mimosa.

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Cold Stone Creamery - icecream - Updated October 2026

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