What I love about Cold Stone is you get to build your own ice cream and you can add all sorts of extras to your ice cream from chocolate to candy to fruits and nuts. My favorite flavor profile is the Coffee Lovers Ice Cream with Roasted Almonds, Heath Bar and Caramel This location is amazing not only do they have delicious ice cream delicacies they also have chocolate covered apples and a huge selection of chocolate decadent candy to choose from such as chocolate covered pecan bars, pretzels, and toffee. It's like stepping into the Willie Wonka Chocolate Factory, simply sinful. The only downside to this location is, I did notice that their pricing was a a bit higher then the location I normally go to in Mokena. read more

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I didn't think there was such a thing as a bad milkshake but this location delivered on that. I ordered a PB dream milkshake for $8.77 and it was very liquidy. It was probably 40 percent ice cream with 40 percent warm milk and the rest very heavy whip cream. The whip cream tasted more like cool whip and was about three times thicker than.l the shake. The shake was almost lukewarm from the time he made it to the time I got to my car. I wouldn't recommend unless you're looking for flavored milk and a quick trip to the bathroom read more

I was pleasantly surprised to find that there was a Cold Stone still in business. My son worked at one years ago and since then they have mostly all closed. But this location in Orland Park is not only open but thriving. When I went there during the weed and daytime it was very busy! And I could see why! The store is clean and well set up. The employees are professional and friendly. I received an Ice Cream Cake. Peanut Butter and Reese's Cups! The small size of 6" is enough to last two people a lifetime! And so good! I love this place! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Orland Park, Illinois

Went in one day and it was super busy, but Trinity took her time and helped answer all the questions that I had. My ice cream was made perfectly as well. read more

The wait was to long . When I saw the ice cream was served in a cone or cup I left . I have enclosed a pic from a different ice cream shop . This creation was heaven . read more

I've had (2) Ice Cream Cakes delivered to family members in Orland, I live in the City. Both Cakes have been awesome and delivered on time with updates being texted to my phone. All ordering done easily online. They loved it, thank you Cold Stone. read more

Haven't been to Cold Stone in years. Now, I remember why; It's expensive and addictive! I hardly ever visit for cones, but those cakes! Their ice cream cakes are delicious and help make a summer birthday special. This location is in a strip mall with plenty of parking, but lacks adequate space inside when summer rolls around. The girls behind the counter are nice and will offer up samples of any flavor you wish. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Orland Park, Illinois

Nothing beats this place when it comes to all the toppings and flavors they have, and, they now have Silk Almond Milk Chocolate one cream for us lactose intolerant people! read more

Icecream is great ! No samples tho. The waiter said "I don't do samples ." Weirdge but ok. Anyways customer service here is not the best read more

There's a ten percent coupon listed on page for this location they refused to accept, on website says they have banana split which they don't. read more

Cold Stone Creamery - Strawberry - Ice Cream & Frozen Yogurt Near Me - Orland Park, Illinois

The worker that made my strawberry blonde put maybe 3/4 off a strawberry in, then I asked for more, big attitude. Barely mixed anything in. Bad attitude and barely even spoke. Terrible customer service. read more

I decided to try something different for my nieces and nephews and bought them gift cards for Easter. They enjoyed the gift cards they said the ice cream was delicious. So now I know if ever I want I can get them more gift cards from there too read more

I came in for a quick treat and decided not to do the usual fare of mixing in and tried the sea salt vanilla bean by itself! Very nice mix of sweet and savory... had me thinking bacon should go with this, but I digress. My mother had the butter pecan in a waffle cone and the portion was HUGE! We definitely enjoyed the taste and our cashier was very friendly :) read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Orland Park, Illinois

So I went into the store and ordered a cake here few days ago. I ordered a cake that serves 50 people and costed about $70. The cake tasted delicious but there were few things that they didn't do right: 1)I asked for sprinkles on all 4 sides of the cake, but when I got the cake there were no sprinkles at all. 2) I asked them to write "congratulations grad!" and actually wrote it on the cake order form correctly. But when I got the cake, it spelled congratulations as "congradulations"! Idk if the baker was trying to be funny but that's not what I asked for. So I called the store in yesterday and told them about this to the supervisor. First she tried to tell me that the correct way to spell congratulations is with a D! Wowwww! And then she said she won't reimburse for the cake but instead will give me a discount on the next cake. I wasn't asking for a full reimbursement to start with because the cake was delicious (which is why I'm giving it two stars). Why would I order a cake again at a place that didn't follow all the instructions properly?? So I kindly asked the supervisor if I can get free ice cream or a gift card or something to reimburse for these mistakes that were made by their baker. The supervisor said she would ask the owner and get back to me! It's been more than 24 hours and still I haven't received a call back! This is very unprofessional from cold stones management. I will never order a cake from them again and won't recommend others either because you might not get the ideal cake you ordered. The two stars is because the cake was delicious but I took 3 stars off for their unprofessionalism and lack of ability to follow the instructions properly. read more

Cold Stone Creamery - The cake with no sprinkles and congratulations spelled as "congradulations" with a D! - Ice Cream & Frozen Yogurt Near Me - Orland Park, Illinois

I LOVE COLD STONE, BUT I don't even come close to liking this location. I really feel like the man helping me was being too dismissive. I literally made my order as easy as possible by ordering the same 3 combinations & said he can mix them together as one then separate them into bowls. OR he could have put it all in the bigger quart container (but I would have been charged less). I had 1 love it & 2 gotta have it. From what I saw it appeared to be the opposite, so I confirmed with him again. When he was mixing the last bowl, he scooped off a sizeable portion, so I asked if he's going to mix it all together & he said he scooped it off because it was going to fit in the bowl. Again...it could have gone into a bigger container. It's already been taken out the freezer to be mixed, so u can't put it back & why waste it if the customer is paying for it? I'll also note that none of the 3 bowls were filled to capacity, so his explanation didn't make sense. I'd rather drive to Oak Lawn or Homewood instead of coming back to this location. You should always treat every customer like they matter. Don't put a tip jar on the counter when your service doesn't deserve it. read more

This place has the BEST ice cream I've ever had. I used to work at a Dairy Queen. This is ten times better than DQ. What I like about this place is that the ice cream is never runny. The ice cream will stay on your spoon if you turn it upside down, so that's always good. Sorbet is even better. Sorbet is a great vegan option, and tastes delicious. I'd highly recommend the watermelon sorbet. The first time I came here, the employees recommended I get the "Monkey Bites" ice cream. We tried it, and it's now one of my faves. Friendly staff, clean store, delicious ice cream. Best ice cream in the area. read more

Awesome ice cream flavors. The birthday explosion is very good but my favorite is now the "Coffee lovers only"! Great service and great ice cream read more

What's not to like about this place. You pick your flavor ice cream, what size you want and you pick your ingredients to mix in. If you don't like the final results it's Your Fault for mixing a bad combination so complain to yourself. read more

Horrible unfriendly rude and piece of garbage men that work here. Never have orders ready on time and give you a horrible attitude when you ask about it like it's your fault. I'll go to a local small business ice cream shop before I ever spend a penny at this overpriced dump again. read more

Great ice cream- super unfriendly staff. Not a smile, barely even looked up at the customer. Gave a really fun place a really weird and uncomfortable vibe.... just weird. read more

Came in at 3pm and I was the only customer. Haven't been to a CSC in years but I had a taste for their sinless flavor with blueberries. Well, guess what? No more sinless. :( :( The woman behind the counter had never even heard of it. I was bummed because it was nice to have a semi healthy option that still had full flavor and creaminess. The woman didn't seem to have very much knowledge of the flavors. I noticed a few sorbets and frozen yogurts available. I asked if she had access to the nutritional facts on these, as fro yos calorie/sugar/fat content can still be high. She fumbled through a packet of information, found the vanilla frozen yogurt. However, all it was was a list of ingredients. I asked again if she had the nutritional information available, not just the ingredients. She fumbled through another packet and this time couldn't find anything about the sorbets or yogurts. She was nice and tried to be helpful, just seemed to be uneducated on the details of the menu. I could be wrong, but I've been under the impression that restaurants (especially chains) are required to be able to provide that information. Especially now with people who have serious food allergies or restrictive diets. I recently had surgery and now will have to majorly cut down my fat intake. It would be nice to have an alternative low/fat option for a dessert at cold stone, now that they've gotten rid of the sinless variety. So, I asked to taste the pink champagne sorbet and the watermelon sorbet. Oh my god, absolutely disgusting. So sticky sweet and the flavors tasted completely artificial. So disappointing. I was not about to waste almost $5 on a small dish of that stuff. I'd rather get a $1 cone from McDonald's. I obviously ended up leaving the store empty handed and hungry. Thank goodness there's a Jewel down the street where I was able to pick up a half gallon of name brand fat free vanilla frozen yogurt for $3.50. I consumed half of the container and let off some steam and frustration. And it was delicious. Shape up, Cold Stone. read more

ordered cold stone with door dash. fiancé was eating his ice cream when he found a long piece of hair in it. i understand that mistakes happen, but this makes us hesitant to order or go to cold stone again. very disappointing. read more

Cold Stone Creamery - hair - Ice Cream & Frozen Yogurt Near Me - Orland Park, Illinois

I ordered 12 cupcakes of there most popular varieties packs for my daughters birthday and the only one that looked like the picture on the website was the red velvet, the rest looked horrible. I ordered it on Thursday for a Sunday pickup. The chocolate which was her favorite had no Oreo cookies on the top just a couple of crumbs and the sweet cream had no chocolate curls just a few crumb that didn't even look like chocolate. It was embarrassing to serve them. I felt so bad for my daughter she was really looking forward to them. When I called the store them said there was nothing they could do and to call back the next morning and ask for the manager. I didn't I just won't ever go back. How disappointing read more

Three out of four items of our order where made wrong. Ice cream is good Young kids making your ice cream no adults in the store. read more

Love love love this place. The best ice creams in the area. I love their flavors and the customer service is good as well. A tad bit expensive but worth it read more

Best ice cream around. Forget Oberweis and Plush horse! This ice cream is creamy and richly flavored. The employees were teenagers so they weren't the best. That's why I gave it 4 stars but that seems to be the theme of the area. I wish the company itself had more non-dairy options. read more

I ordered a Valentines Day ice cream cake for my anniversary and it was great! The staff was very nice and accommodating! Faten was very helpful with the writing on the cake. The ice cream combinations and the red velvet cake were superb. read more

Ugh,don't believe the HYPE! First of all,this particular location is hard to find,being tucked in a shopping center BEHIND a restaurant that you can hardly see from the street.The counter help was emotionless and seemed as if he was bothered by having to help customers. In my opinion.the ice cream is lacking.I had the red velvet cake and the flavor was an overpowering frosting flavor.My son had the chocolate and it was bland.He said it tasted like the cheapest chocolate at the grocery store and was no "Breyers"! This is coming from an 11 yr old who has never refused dessert in his life!We ended up throwing out most of it.If you like the gimmick of mixing cheap candy into your ice cream on a cold slab,then this is for you. I am more interested in the flavor and quality of the ice cream itself,especially at that price. read more