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    Cold Stone Creamery

    3.3 (27 reviews)
    Open 11:00 am - 9:30 pm

    Order Cold Stone Creamery Takeout or Delivery

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    Shay B.

    Haven't been to Cold Stone in years. Now, I remember why; It's expensive and addictive! I hardly ever visit for cones, but those cakes! Their ice cream cakes are delicious and help make a summer birthday special. This location is in a strip mall with plenty of parking, but lacks adequate space inside when summer rolls around. The girls behind the counter are nice and will offer up samples of any flavor you wish.

    Strawberry
    Sarah M.

    There's a ten percent coupon listed on page for this location they refused to accept, on website says they have banana split which they don't.

    Alesha W.

    I came in for a quick treat and decided not to do the usual fare of mixing in and tried the sea salt vanilla bean by itself! Very nice mix of sweet and savory... had me thinking bacon should go with this, but I digress. My mother had the butter pecan in a waffle cone and the portion was HUGE! We definitely enjoyed the taste and our cashier was very friendly :)

    The cake with no sprinkles and congratulations spelled as "congradulations" with a D!
    Sameera B.

    So I went into the store and ordered a cake here few days ago. I ordered a cake that serves 50 people and costed about $70. The cake tasted delicious but there were few things that they didn't do right: 1)I asked for sprinkles on all 4 sides of the cake, but when I got the cake there were no sprinkles at all. 2) I asked them to write "congratulations grad!" and actually wrote it on the cake order form correctly. But when I got the cake, it spelled congratulations as "congradulations"! Idk if the baker was trying to be funny but that's not what I asked for. So I called the store in yesterday and told them about this to the supervisor. First she tried to tell me that the correct way to spell congratulations is with a D! Wowwww! And then she said she won't reimburse for the cake but instead will give me a discount on the next cake. I wasn't asking for a full reimbursement to start with because the cake was delicious (which is why I'm giving it two stars). Why would I order a cake again at a place that didn't follow all the instructions properly?? So I kindly asked the supervisor if I can get free ice cream or a gift card or something to reimburse for these mistakes that were made by their baker. The supervisor said she would ask the owner and get back to me! It's been more than 24 hours and still I haven't received a call back! This is very unprofessional from cold stones management. I will never order a cake from them again and won't recommend others either because you might not get the ideal cake you ordered. The two stars is because the cake was delicious but I took 3 stars off for their unprofessionalism and lack of ability to follow the instructions properly.

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    Ask the Community - Cold Stone Creamery

    Review Highlights - Cold Stone Creamery

    I've had (2) Ice Cream Cakes delivered to family members in Orland, I live in the City.

    Mentioned in 2 reviews

    Read more highlights

    Créme By Sarah Ashley

    Créme By Sarah Ashley

    (78 reviews)

    I've been a regular customer at this bakery for a long time -- my son loves their cookies, and I've…read morespent hundreds of dollars here over time. But my recent experience ordering a custom cake for my husband's 40th birthday was so disappointing that I feel obligated to warn others. I ordered a two-tier custom cake for nearly $400, plus two dozen mini cupcakes for $110, bringing my total close to $500. For comparison: * Most privately owned bakeries charge around $200-$350 for a two-tier custom cake depending on complexity. * Mini cupcakes typically cost $20-$50 per 24, even from gourmet bakeries. So I paid premium pricing, and I expected premium quality. Unfortunately, that's not what I received. Design Issues The cake did not resemble the inspiration photos we discussed. I asked for a deep, elegant green with blended transitions -- something fitting for an adult's 40th birthday theme. Instead, the cake looked more like a Minecraft or Ninja Turtle cake with bright neon green, flat colors, and no blending. When I brought up the design issue, the owner blamed me, saying the buttercream "needs to sit out for 4-5 hours to darken." The cake did sit out for almost 5 hours, and the color never changed. It wasn't even close to the shade I requested. The explanation didn't make sense, and it felt like I was being blamed for something that was simply a design mistake. Quality Issues: Undercooked Cake When we cut the top tier at the party, we discovered: * an unusually thick 2-inch layer of frosting in the middle, * and a raw, floury, undercooked interior. The texture and aftertaste confirmed it wasn't baked through. We ended up throwing away the entire top tier and whatever was left over at the end of the night. This is more than disappointing -- it's a food safety concern. Customer Service & Tone This was honestly the most frustrating part. When I reached out to discuss what went wrong, the owner's tone was polite on the surface, but the conversation felt passive-aggressive, full of constant rebuttals, and completely lacking in accountability. Every single concern I raised was met with: * an excuse, * a deflection, * or a technical explanation that didn't match my actual experience. There was zero acknowledgment that anything might have been done incorrectly. She repeatedly mentioned things like: * "I didn't charge you for the little decorative balls -- those were free," * "I didn't charge you for the cake topper, it was $3.99," which felt unnecessarily frugal and honestly strange considering I spent almost $500 there. Mentioning $3.99 repeatedly after charging me hundreds of dollars made the whole interaction feel awkward and unprofessional. She also offered me a few free cookies -- but only if I used them this year because she "couldn't move the gift card into the next year due to accounting." I didn't want cookies. I wanted a partial refund, which was the only fair resolution. She immediately shut that down and said she "couldn't do that because of policy," even though she is the owner who sets the policies. There was no room for discussion, no willingness to listen, and no genuine concern for the customer experience. Overall For nearly $500, I received: * a cake that didn't match the design, * colors that were incorrect, * an undercooked top tier, * and a customer service experience that was rigid, dismissive, and full of excuses. I don't post negative reviews lightly, but this was extremely poor value for the price, and the lack of accountability afterward made the situation far worse. I hope this bakery takes this feedback seriously and improves both quality control and how they handle issues when they arise.

    The girl working the counter was very friendly and outgoing. Great personality and welcoming…read more I loved the birthday cake funfetti cupcake. The buttercream was not sweet at all, which I really enjoyed. The cake itself was moist and cooked perfectly. My fiancé also enjoyed it. We also tried the m&m cookie and that had a lot of m&m's inside and was sweeter than the cupcake but also very good. It's a cute store and very clean.

    Cold Stone Creamery - icecream - Updated May 2026

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