Came here on a Sunday afternoon. The line got long pretty quick but the staff didn't seem unfazed and were quick. The ice cream is very good, I don't think you can find the high quality at a store. I'll probably stop by once a month for a treat to try out the different flavors. The oreo overload was very good. read more

Coldstone is always consistently good, and has been my favorite icecream place throughout the years! This particular location was very clean, the ice cream like always was fantastic! The workers were super sweet as well. Highly recommend trying the Lucky Charms ice cream! read more

Cold Stone Creamery - Lucky charms ice cream with gold sprinkles/glitter topper - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

Don't come here if you are wearing a white shirt. my ice-cream melted IMMEDIATLY AND GOT ALL OVER MY NEW WHITE SHIRT. they call it Cold Stone but the stone was BLAZING. pretty sure I saw steam coming off of it and had no clue vanilla ice-cream would stain a white shirt. all my buddies laughed at me. staff was friendly and pretty good ice cream for the price, wont be returning!! read more

Cold Stone Creamery - rocky road - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

Thanks so much cold stone! My vegan chocolate almond milk, like it, was made perfectly. I honestly will never stray away from the best ice cream spot in town. After my horrible experience at violets and cream it's only quite evident only professionals who care work at cold stone! Thanks read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

I was a Cold Stone fanatic when I lived near Seattle. This was my first visit to this location. Is it just me or have the mixtures gotten skimpy? I ordered a small cup with ice cream, almonds and Oreos. (Same order I used to get at the Redmond store, which was always chock full of toppings and delicious.) Here, I got a cup of mostly ice cream, a few tiny chunks of almonds and barely any cookie. I asked the girl at the counter how many cookies are mixed in a small cup, said one -- one -- but I could buy another for $1. I was already in for $4 and wasn't about to pay $5 for a cup of ice cream. read more

It's amazing I LOVE their ice cream one of the best cold stones I've been to I love the cotton candy believe it or not LOL so good

The first thing I noticed when I walked in was several signs requiring customers to mask up, which I support. So I was really disappointed to see that the two groups in front of me and the group behind me were being served without masks. You need to train your staff to enforce this policy if you really want to avoid the fines from OSHA like you say in your signs. I won't be back for a long time. It's not worth the risk, even if you are willing to let your employee be at risk read more

I never write reviews but this has to take the cake for the best place to throw money away at everything down to the smoothie they replaced my ice cream with was absolutely disgusting. I went in to tell them the ice cream tasted spoiled the guy behind the counter had an attitude tasted the ice cream flavors we got and said they taste fine then a helpful girl offered to remake both but suggested they all taste weird i said i dont really want anything now im disgusted and no refund was offered just kept suggesting i get something else so annoyed i agreed to get a smoothie instead of ice cream & the smoothie was watered down and hardly blended .. we ended up throwing away all 3 ice creams plus the smoothie. read more

I'd give no stars but I can't.... I've been coming to this establishment for years and was treated well til it was sold and a new owner took over. Accrued a lot of free ice cream from frequent buyers cards. The new owner didn't accept them when I tried using them and said I was belligerent and rude throughout her tenure. Even got 86'd from there. You know all my life I've tried to be nice and treat people fairly and then this. It's not fair, just because someone wants some free items for patroning a business for so many years. read more

I'd give no starts if I could... This was by far the worst ice cream experience I have EVER had. As someone who has ice cream EVERY night, 7-days a week, I couldn't believe I had ordered a cheesecake fantasy (which I've done before) with barely any toppings. This location put two blueberries, and one strawberry and the smallest scoop of graham cracker crumbles. Such few crumbles- I paid EXTRA for more! I took it outside to eat, as I had my service dog with me, and was so disappointed it tasted as if I had just ordered a scoop of ice cream with no toppings! I went in and returned it, as I asked if they could put more toppings without an extra charge and the owner said no. I'm disgusted with this Cold Stone location. First off, I've been to many other locations and they please their customers with toppings! Additionally, I've been to the Redmond, OR location numerous times, which always has a line (as this location didn't- obviously for a reason) and they include a pleasurable amount of toppings. Would not recommend this place- you'll be better off going to the bakery across the way, or truthfully, a fast-food joint instead of wasting money and being disappointed. read more

Great quality of ice cream. Great amount of different toppings you can choose. The bananas that came in the Banana Caramel Crunch ice cream was very fresh. read more

Cold Stone Creamery - Chocolate Devotion - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

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I have eaten here many times on my visits to Medford. It is a very busy and friendly store. It is located very near the entrance to the movie theater in a neighborhood shopping center so foot traffic is substantial. The winters are mild in Medford too so it does a good year round business. The benefit of these traits is that everything is always fresh. Many ice cream spots near my home, including the local Cold Stones, don't have this benefit so often I am faced with limited flavor selections or freezer taste on the ice cream. One of my tests for an ice cream store is the availability of some coffee based flavors. This Cold Stone had a wonderfully fresh and smooth coffee ice cream, into which I had Oreos stirred. It was a great combo, served in my favorite style plain fresh waffle cone. All of the others in our group had very different options and most were very successful. One of the children in the group perhaps overdid the sweetness factor with some blue bubble gum ice cream and some candy mix ins and he ended up tasting others treats. But that was not the store's fault, by any means. read more

Ordered a custom birthday cake and it was amazing! Surprising combination that works so well! Strawberry frosting with cotton candy sprinkle ice cream and yellow cake! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

Called to ask for the manager to fix a problem. I got a very rude girl who refused to give me her name and refused to fix my problem..I later found out her Name is Gracie. I later spoke to owner Blair and he was very rude. I guess that is the standard he sets! read more

Honestly... Nothing great, nothing horrible. I guess they gotta kinda unique method to doing ice cream. I've never had anything bad there, but I can say the same for good ol DQ. Meh. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

It's President's Day. The store is located between a movie theater and Rogue Air. And they have ONE employee. Been in line 14 minutes so far and still have three people in front of me. Not impressed. read more

Cold stone never goes wrong. Everyone at this location is wonderful and have a great attitude while working, The ice cream is always enjoyable and I've never been let down. 10/10 perfect for a hot day! read more

Cold Stone Creamery - Coffee House Crunch - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

I know and love Cold Stone LA and even in Brasil. Unfortunately, in Medford OR I had a very bad experience. People not as much as friendly as we could expect, specially being foreign and don't speaking English so well. Besides, mint doesn't taste like mint, chocolate, doesn't taste like chocolate. On the contrary, both tasted cream!!! Even the waffles cones tasted like "burn". Far from Cold Stone quality we are used to. read more

the cones were hard and unpleasant, and when I asked for a new one I was told I would have to pay for it!

They now have a dairy free ice cream option! Ice cream, not just sorbet. Their silk plant based chocolate ice cream is amazing. I'm so excited to be able to get a vegan milkshake! It was so good. read more

First time at Coldstone. Ice cream was excellent !Chloe and Nicole were very helpful and had positive attitudes. I'll definitively be back. Thank you. read more

Some of the most delicious ice cream I've ever had in my life! Unbelievably creamy! Do yourself a favor and sample a number of flavors before choosing which one you want. It might be hard to choose though because they are all delicious. My personal favorite is sweet cream mixed with strawberries. I was walking on air when I realized there was a Cold Stone Creamery here in Medford where we just moved. It's right next to the movie theatre too. Yum! read more

Not a fan of Cold Stone's ice cream ... but I just discovered this location serves bubble tea. YES!!!11! They aren't the best at serving it up ... Well, I should qualify that. The dude who served it to me clearly was a little out of his element and had to rely on the cheat cards to put it all together. Maybe the teens who normally work here are a little better at slangin' boba. All I know is I don't have to make the trek to ye olde land of Ash if I'm craving some bubble tea. That is definitely #winning! read more

My family and I love cold stone. We come here on our way to Tinseltown. The ice cream is always delicious. Most recently we got the circus animal cookie, strawberry surrender, cake batter batter, and falling in chocolate. They were all very good. read more

A step up from Baskin Robbins... Great treat when you're wanting to indulge in calorie mania. I'm partial to their "Peanut Butter Cup Perfection" but there is something here for every ice cream lover. I usually do kids sizes since they are still enough to put me into sugar shock. read more

Excellent as always. Was slow then I visited. So the extra time to choose my items was a nice change. Great service, well priced for quantity. Excellent experience. read more

Three stars for the ice cream and an extra star for the location. It's pretty awesome that this place is right by the movie theater, because then you (or your girl, depending on who has the purse) can buy a to-go cup of ice cream and smuggle it on in there. Don't worry, people do it all the time. (At least we do.) Anyway, the flavor and combination options are pretty endless here, but it's a bit on the pricey side. Sure, it's not super expensive, but ice cream should be under eight bucks for two people, y'know? The staff is, as one might predict, fairly unpredictable in its consistency -- sometimes you get a good person who gives a crap and other times you don't. Pretty hit-or-miss in that way, and can make the difference between your peanut butter getting mixed in proper or just kind of globbed in there, and that matters. If you're not into breaking the movie theater rules by sneaking it in there, you can also stand outside and watch the gym rats do their thing across the way, and enjoy the dichotomy of an ice cream place across the way from a gym with huge plate glass aquarium windows. read more

UPDATED! Cold Stone is no longer serving bubble tea (as of Sept. 2015) due to ownership change. So disappointing. But...they still have good ice cream. So I shall maintain my "Duke" status while slowly building upon my 117+ check-ins (that is until some kid spends all his/her money trying to out-Duke me). read more

I've been to this cold stone twice, and both times been very disappointed due to the lack of mixture of the ice cream, both times I had massive chunks of cookie dough or the whole brownie sitting at the bottom of the cup of ice cream. Wish they take more time to prepare the ice cream, because when they don't they freeze and can't break them up read more

Love this place. Good creamy ice cream! There's no Ice Cream parlor around so this was the next best thing. I got the Founders favorite a small is perfect for one person. Don't have a lot more to say about it. Just good delicious cold ice cream goodness read more

The ice cream is amazing. Very fresh and delicious, we always come here for desert whether it's after a movie or just getting dinner. We had an altercation with our order and they gave us a refund. The workers are very friendly and handle situations very well. I recommend this place 10/10. read more

Cold Stone Creamery - Chocolate with extra brownie (personal favorite) - Ice Cream & Frozen Yogurt Near Me - Medford, Oregon

the employees here are truly amazing. i came here today and was helped by Kenzie, super kind, helped me out tons and really brightened my day Maia helped my boyfriend and she was equally as sweet, they both were working hard, cleaning up and still very approachable and kind KEEP UP THE HARD WORK XOXO read more

I ordered the bubble tea and they have had no problem in the past blending it. This time however the old guy behind the counter wouldn't do it. Is it really that hard to please a customer and blend a drink? I won't be back. read more

i haven't had cold stone in a long time and finally got it today and it was so good!!! great customer service, very clean and welcoming. i will be back :) thank you cold stone staff for doing an excellent job!!! the positive can really lighten someone's day! read more

The laziest mixer I've ever had at Cold Stone. You would think the person would have stronger fore arms after doing this for a living. It was basically two scoops of ice cream in a bowl. SAD! read more

I ordered a Twix in my Salted Caramel ice cream and it was STALE. Beware of the lesser used mix-ins. Not sure how often they turn them over!

Haven't been by yet, but I did receive a message from what sounded like the new ownership a few months back inviting me to give them another go. Appreciate the gesture, and certainly will the next time I travel through Medford. For now, the courtesy deserves an updated 5 stars. read more

My partner and I have made Friday's our "Cold Stone dates" because this shop is located is such a great spot and the staff is always so kind! We typically stop by around noon during our lunch breaks from work, which is right around the time the shop opens, but that doesn't stop staff from giving us a warm welcome and greeting us with a smile each and every time. This place is our favorite for so many reasons! The owner, Ashley, is the sweetest!! read more

Love the smoothies, the ice cream is good too. This is the only place I know of that serves ice...paste - seriously, no other ice cream I've ever had is that consistency! Singing tips is a funny touch, because they always look so bored and/or miserable as they sing their song for the 50th time that day. Perfect location.. right next to the best theater in the area and right in front of a workout place, LOL! read more

I am lactose intolerant. I miss not being able to have ice cream type products sometimes. I've tried several of the lactose free products from the supermarkets but didn't find to be that good. Surprisingly the sorbets they sell contain dairy. I happened to go into Cold Stone with a friend one night after a movie and was surprised to find they had a lactose free sorbet. I tried it and loved it. The orange flavor was wonderful. I have gone back regularly since. They only carry one flavor at a time such as orange, lime, raspberry, watermelon, etc. but I've enjoyed all of them. I was told tonight that they will be carrying three flavors at a time starting this spring. I highly recommend them especially to people who can't have dairy. read more