Once I walk in my friends and I weren't greeted and it's was empty and one of the ladies that's was working , completely rude she was throwing stuff around and when we was finished making our ice creams she literally threw them on the counter. Horrible service completely rude it was the bitch with Urkel glasses read more

First timer here . Nice and quick service . They followed covid protocols and guidelines.. we always love cold stone ice creams . Ordered strawberry sundae and my kid loved it . We also had the brownie chocolate ice cream .. was so awesome ! We also ordered a cake for my sons bday . For 35$ it was huge and tasted so good . We were about 4-5 families with kids and we couldn't finish it . Lots of parking spots available. Nice location. Overall a good experience !! read more

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The ice cream at this establishment is supremely tasty and widely regarded as the best in town. The employees exhibited remarkable friendliness and helpfulness, even offering expert advice on flavor selections. Furthermore, the owner's outstanding courtesy and refined behavior were truly impressive. read more

This time around I walked in and nobody greeted me. They had about 4 people working there all hanging out in the back either fixing something or having a dice game. They seen me come in too. A simple, " give us a second" would have been fine. So I basically just stood out at the counter for a while. While I was leaving someone finally came out but I was like nah it's too late. Plus the staff there are always looking sad and that's the shit nobody has time for. read more

5 stars for the ice cream and staff, but like 1 star for cleanliness. The front of the store could use a deeeep clean (inside and outside of the front door). I get that people drop ice cream - it's just a part of the process, but the front always looks sticky and in dire need of a good scrub. If the manager reads this, I'm hopeful y'all can spend the money to get this store cleaned. It's always busy when I'm there so hopefully you're making enough money to do that. read more

The server was friendly but this location is very dirty. The counters were not clean, the floors, the tables...everything was dirty.

I'm rather simple when it comes to ice cream so don't like a lot of chocolate or tons of toppings. My favorite go to is mint ice cream with chocolate chips in a waffle bowl cone. It's delicious, creamy and just enough chocolate for my liking. Waffle cone was nice and fresh. My sister ordered the berry me in batter with. Strawberry cake batter, strawberry wafers, Carmel and whipped topping in a chocolate dipped waffle cone bowl. She loved it! The staff was very friendly and patient. We tried a few flavors before selecting what we wanted. There was no line and the restaurant was pretty clean except for some napkins that blew around outside in front of the store. read more

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I like the variety of flavors they have and combo treats. It's great tasting. A little pricey but I'd say worth it for a special treat from time to time. They kind of need to improve on customer service. When I want a special treat I'll be back read more

Woman had a horrible attitude. No gloves. On the phone. Did not wash hands when coming from outside. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Manassas, Virginia

It's all in the details. When you approach a place and the outside sidewalk hasn't been washed down, the entrance rugs are filthy, the floor looks like it hasn't been swept and the baseboards look like they belong in a dairy barn, well, not encouraging on what the back looks like where they store food and utensils you can't see. If the place was clean, I'd give it five stars for the ice cream. But my eyes just can't get past the muck. read more

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Awful first time here and last time too. I just wanted a Oreo milkshake and what I got was some chocolate mush with whip cream which was the only good part . I had the bubble guts major constipation , I didn't even finish all of it thank god . I should have taken a clue how slow it was I was the only one there you would think you get the best . read more

My son wanted a birthday cake from this place and they messed it up. The cake looked like a TODDLER got a hold of red icing and decorated it! OMG!! The icing was runny and unappetizing! I thought that the young girl knew what she was doing, she got red icing all over my sons cake that we paid $50 for. I asked beforehand before handing her the cake and she confidently said that she can decorate it with Happy Birthday. Never Again! I could tell she messed up because it was all over the cake plastic cover too! She didn't even bother to clean it up or wipe it off. Don't waste your money here, you will be disappointed. This is closer to my house, but I'd rather drive to another Cold Stone than waste money at this location. The place also looked dirty and the tables were really sticky. read more

Stopped in tonight, October 16, 2022 around 7:30pm. Trash all over the ground outside of the door and upon entering, a very heavy sour smell, like the mix of sour dairy and vomit, was very prominent. Very dirty inside and just doesn't seem like cleanliness is a priority. Turned around and walked out without ordering because of how disgusting the place was. I do not recommend this location, unless it were to be closed for a deep cleaning and better employee training for how to keep up with the cleaning. Was forced to choose at least 1 star but I only give it 0 stars! read more

I was able to contact the store to modify my ice cream order and toppings since GrubHub didn't show everything offered. MADISON was awesome with helping me to make sure I got the right order delivered, thanks so much!! read more

Wednesday's visit at a 100+ degrees?! Two Thumbs Up from me on a day like that! Cheesecake ice cream mixed with a swirl of peanut butter and topped with sprinkles - Can you feel the love? read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Manassas, Virginia

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Cold Stone has the best ice cream. (Whatever you say, I stand by my choice for a 1000 years.) read more

The two young ladies making our orders were not attentive to what we wanted. We each asked for strawberry cheesecake icecream. They tried to add strawberry icecream to the cheesecake icecream, when we asked for actual strawberries. Then, they lied to my friend saying they didn't have Graham crackers. But when I followed with my order, they said they had to get them from the back. The lady who made my friend's icecream had an attitude. My friend didn't enjoy her icecream at all because the Graham crackers finalize the cheesecake icecream experience. It wasn't worth the calories! read more

I asked for a banana split and I got a ice cream container with a whole banana, three small scoops of ice cream, and minimal toppings. Prior to arriving at the store, I looked up their menu and what I got was not what the website showed me. The lady behind the counter did not know how to make the banana split and was confused when I asked for it. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Manassas, Virginia

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Very clean facility and had patient, friendly workers. Ordered 2 waffle cone ice creams (1 cuatom and 1 regular) and a shake. Order was correct and seevixe ws very fast. Would recommend on a hot summer's day or whenever that sweet craving comes over you. Btw, be sure to check Groupon for cash back deals and other discounts. read more

I was craving ice cream Wednesday after dropping my kids off at school, I knew I needed to treat myself. I decided that Cold Stone was the move, the staff was great at preparing my luxurious sundae, they made sure to add the extra pecans, and some nice caramel that I requested. Highly recommend, will definitely comeback for another morning snack. read more

I give two stars instead of one because the ice cream and cakes are generally very good. However, the cleanliness of the Manassas location seems to be seriously lacking. On two separate occasions I have found significant amounts of hair in something I bought (once in an ice cream mixture, and another time in an ice cream cake). On another occasion, the ice cream mixture was such a pulpy, over-mixed mess that it was inedible. I generally love Cold Stone, but I've had a few too many negative experiences at this location, that I plan on avoiding it in the future. Will either do the Fair Oaks mall location, or just wait until the spring for Nathan's to reopen. read more

I love Cold Stone but this one is just OK. When we got there we waited in line, there were 3 people working here and the other two were busy helping others but the other young lady just looked at us then walked away. She didn't even try to take our order. The costumer service needs to be better. The store was very clean. I enjoyed my ice cream as always lol. I had the strawberry blonde. It's the best signature to me. read more

How I heard of this place: I first heard of Cold Stone through a friend years ago when we were visiting Seattle from Bellingham. I was blown away by the novelty of creating one's own ice cream treat. Now, it seems like a birth-right, but with a bounty of new flavors, the novelty still exists. Type of cuisine: "If it has anything to do with ice cream, it has everything to do with Cold Stone Creamery. From unique ice cream creations to smoothies, cakes and shakes - nobody serves up the ultimate indulgence like Cold Stone. It starts with using the highest quality ingredients and ends with our signature process for preparing your custom creation on a frozen granite stone....Through almost 20 years of serving up the finest ice cream, cakes, smoothies and shakes, some things have certainly changed. And frankly, some things haven't. Ever since we opened our first store back in 1988, we've been serving up what we refer to asCreations™. In other words, if you want it in your ice cream - you get it. By mixing nuts, fruits and candy into our smooth and creamy ice cream on a frozen granite stone (around here, we call it "the stone") we're actually more like ice cream artists. Over the years, we've stumbled on a few concoctions of our own that we call our Cold Stone Signature Creations. Ice cream for breakfast, a smoothie for lunch, and a sensible cake for dinner? - Who says you can't eat this amazing ice cream for all three meals?" Ambiance: Decorated in dark browns, blacks and deep shades of red, each Cold Stone Creamery resembles the one before it. Every Creamery I have visited has floor-to-ceiling windows along the front, included the glass door, which opens onto a rectangular shaped space. To the immediate left, patrons find the ice cream cake display and selections for purchase. Just beyond and ahead is the ice cream and mix-ins station, complete with granite slab. To the right, posters announcing new creations and limited-edition flavors, just ahead of the two or three small, black, wrought iron tables and accompanying chairs. Posters, menu and flavor selections are posted on the wall behind the crew members, to assist in making decisions, or simply look in the case ahead and make your own creation. What I ordered: One of our dining companions selected the Love It-sized dark chocolate ice cream and went out of ear-shot to select his mix-ins. He also ordered a second, starting with cake batter ice cream to take home for his wife. The next in line in our party, after sampling the cookie batter, decided to go for the Love It size, with white chocolate chips and Hershey's Crunch bar. I chose the chocolate cake batter ice cream in a Like It size ($3.85) with my one mix-in: Oreo cookies. What I loved: While I do love the dark chocolate ice cream, I was quite pleased with the sweetness and lightness of the chocolate cake batter. The Oreo cookies adding extra crunch! Why I loved it: It's quick. It's easy. It's just the way you like it! Cost: Average to high ($3.85 for the smallest cup of ice cream and one mix-in) read more

So we went to Cold stone Creamery on Thursday in Manassas 7/17/2020 for the first time. When we entered the music was so loud the staff could not hear what we ordered so they just got louder over the music to see what we wanted. We got two Strawberry milkshakes and we were asked if we wanted cream on top of them.We said yes. We watched this kid who probably this was a summer job for him make the milkshakes and then get the fresh cream to add to the top of their milkshakes after the lids were put on. So then he got the cream to put on the milkshakes and he made a huge mess. So when my husband and I started to drink the milkshakes we both spitted them out as they were warm when they should of being cold. The shop was dirty and no body cared. Please please don't waste your money going to Cold Stone Creamery. What a disappointment. read more

I went their because we were craving ice cream and Nathan's dairy barn an ice cream place also in the area was closed so we went first let me start you off the employee that was helping us was so rude read more

This young lady was very rude and complaining when making our order also her name was Alexandra. She could have been a bit more nice in the way she talked to us and was also talking about us to her friend read more

Ordered a signature (Peanut Butter cup perfection) with a waffle cone. The waffle cone was stale and chewy. When I went back to ask for another one, they told me all the cones were like that. So why even serve them? Also there was hardly any peanut butter in my ice cream. Super disappointed. read more

Great ice cream......but waaaaay to expensive for one off those fancy waffle cones. I would have given them a 4 star if the price wasn't so high. read more

Overpriced and the employees at this location are generally rude and neglectful. Not to mention the last time I went the table I sat at had melted ice-cream on it. read more

I have never had their regular ice cream but I have purchased one of their ice cream cakes, and oh my goodness, it was delicious! I got one that was all chocolate, with chocolate ice cream, chocolate cake, and chocolate ganache. The only negative: it was pricey!! I picked out the smallest cake you can get which serves 8 & I was shocked when the cashier stated $30! read more

this is good ice cream! I love that you get to do a mix in to make ordiary chocolate extraordinary chocolate amazingness with things like chocolate chips, or oreo cookies or perhaps you like butter fingers? yea all good stuff. Staff is always effecient and friendly and I've always walked into a clean store. If you're looking for an after dinner desert look up cold stone you'll enjoy your desert read more

With Maggie Moo's closed down, I decided that cold stone is a good alternative. I got the orange dreamcicle ice cream mixed in with chocolate chips and it was tasty! read more

Aside from the overpriced ice cream and the remote location as an inconvenience in the Manassas location, this has the most rude customer service. Today my boyf and I were craving something sweet and delicious so we made the trip out here and with 20 minutes to spare before closing (as it said on the yelp site) we parked with a clear parking spot right out front. We could see from the outside that there were three workers, two girls and a guy and it looks as though the girl had seen us and locked the door but little did we know she unlocked it and my boyf went in and they turned him away because of "lack of activity." So if you decide to go at all to this specific location within the last hour of closing you might as well try going somewhere else, like the fair oaks mall location or idk save your $$$ and get something at Harris Teeter or Wegmans. read more

A typical ColdStone, The experience and Ice Cream were exactly what I expected. The outside seating is a nice touch and the employees were on point. I will return. read more

My favorite ice cream place even more than Sweet Frog and Tutti Frutti. Always I mix Dark Chocolate with Oreo Creme than put Butterfingers as a topping, and it tastes amazing!!! The only problem is that it is a bit pricey there. read more

Came super late and felt bad because they were about to close. But the service was still good and the staff was friendly despite 5 people coming in right before closing time! read more

Cold Stone Creamery - Cake batter! - Ice Cream & Frozen Yogurt Near Me - Manassas, Virginia

I initially thought their cheesecake ice cream with toppings I didn't immediately recognize was too weird. But apparently, it doesn't take a lot of time to get used to and like. Now it has become my favorite. read more

WOW!! I never knew these guys have great Yogurt products? I stopped by last night and tried their Peanut Butter Yogurt. It is to die for!!! Never had anything Like this. I'm coming back here from now on. read more

This place is all right. The business here is actually pretty good even during the cold month. I strongly suggest going there closer to the afternoon so you don't have to wait as long. read more

This place is a bit run down, I came in a few weeks ago and wasn't greeted, the employee was standing in the back on her phone and I called out "hello" several times and she came out with an attitude. I ordered my usual and asked for a little more fudge somehow she charged me extra... I was very disappointment, this is most likely my last visit read more